Table Games Supervisor

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A leading entertainment company in Pennsylvania is seeking a Table Games Supervisor to oversee operations and lead the team in providing an excellent gaming experience. The ideal candidate will have an Associate’s degree and at least 2 years of table games management experience. Responsibilities include supervising gaming operations, ensuring compliance with policies, and providing leadership to the dealers. This role requires strong cash management skills and the ability to handle disputes effectively.

Qualifications

• Minimum of 21 years of age.
• 2 years of comparable table games management experience required.
• Familiarity with table games operations.
• Must possess basic knowledge of Microsoft Office; proficient with Excel, Word, and Outlook.
• Must be able to obtain a Maryland Lottery License.

Responsibilities

• Supervise day-to-day operations of all Table Games.
• Ensure enforcement of table games procedures and policies.
• Monitor cash and chip transactions.
• Responsible for the integrity of daily operations. Enforces all table games procedures and policies as outlined in company and department manuals; state regulations and in accordance with Internal Controls.
• Maintains a continuous inspection of cards and dice, always ensuring the security of the table games.
• Monitors cash and chip transactions between dealers and customers and ensures that proper payout amounts are paid to customers.
• Responsible for the accountability of the chips for each designated shift by maintaining a paper trail. Ensures the safety of all gaming chips, dice, and monies entrusted.
• Shall make table fills/credits as needed.
• Responsible for settling disputes with customers, dealers, and management staff.
• Evaluates employee performance and provides feedback. Addresses and manages complaints, grievances, or concerns from employees.
• Assists in staff selection; training; counseling; recognition; separation of employment and other human resources related issues.
• Complete understanding and adherence to disciplinary policies including but not limited to coaching and counseling staff and the use of the progressive discipline to modify performance.
• Presents oneself as a credit to Company and encourages others to do the same.
• Flexible ability to work varied shifts to include nights, weekends, and holidays.
• Performs all other related and compatible duties as assigned

Skills

Leadership in gaming operations

Customer service management

Cash management

Problem-solving

Communication skills

Team management

Education

Associate’s degree from an accredited college or university

Tools

Microsoft Office (Excel, Word, Outlook)

Word

Outlook

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Supervises day-to-day operations of all Table Games
• Directs the Table Games Dealers to accomplish the goals of the Table Games department
• Provides visible leadership in gaming operation areas
• Responsible for the integrity of daily operations. Enforces all table games procedures and policies as outlined in company and department manuals; state regulations and in accordance with Internal Controls.
• Maintains a continuous inspection of cards and dice, always ensuring the security of the table games
• Monitors cash and chip transactions between dealers and customers and ensures that proper payout amounts are paid to customers
• Responsible for the accountability of the chips for each designated shift by maintaining a paper trail. Ensures the safety of all gaming chips, dice, and monies entrusted.
• Shall make table fills/credits as needed
• Responsible for settling disputes with customers, dealers, and management staff
• Evaluates employee performance and provides feedback. Addresses and manages complaints, grievances, or concerns from employees
• Assists in staff selection; training; counseling; recognition; separation of employment and other human resources related issues
• Complete understanding and adherence to disciplinary policies including but not limited to coaching and counseling staff and the use of the progressive discipline to modify performance
• Presents oneself as a credit to Company and encourages others to do the same
• Flexible ability to work varied shifts to include nights, weekends, and holidays.
• Performs all other related and compatible duties as assigned

Requirements

QUALIFICATIONS:

• Must be a minimum of 21 years of age.
• Associate’s degree from an accredited college or university; and a minimum of 2 years comparable table games management experience; or equivalent combination of education and experience.
• Table Games experience required.
• Must possess basic knowledge of Microsoft Office Systems, and must be proficient with Excel, Word, and Outlook
• Must be able to obtain a Maryland Lottery License