Table Games Shift Manager

Prairie Flower Casino; Carter Lake (IA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Table Games Shift Manager to oversee operations at a vibrant casino. In this role, you will be responsible for managing staff, ensuring compliance with gaming regulations, and maintaining high standards of guest service. You will lead a team to promote a positive environment while addressing guest inquiries and concerns. This exciting opportunity offers the chance to work in a dynamic setting where your leadership will directly impact the guest experience and operational efficiency. Join a forward-thinking team committed to excellence in the gaming industry.

Qualifications

• 2+ years of experience in Table Games leadership required.
• Strong guest service and communication skills are essential.

Responsibilities

• Manage Table Games staff and ensure game integrity.
• Schedule staff and monitor gaming equipment conditions.

Skills

Guest Service

Interpersonal Skills

Analytical Skills

Organizational Skills

Communication Skills

Mathematical Skills

Education

High School diploma or GED

Tools

Microsoft Office Suite

Table Games Operation Systems

Job description

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Direct message the job poster from Prairie Flower Casino

Recruitment Specialist at Prairie Flower Casino

Table Games Shift Manager - Prairie Flower Casino, Carter Lake, IA

SUMMARY

The Table Games Shift Manager is responsible for assisting in the overall operations and administration of the department. Responsible for managing and directing the daily shift activities, ensuring the integrity of the games and enforcing all Table Games Policies and Procedures while promoting positive Team Member and Guest Relations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages Table Games staff while ensuring a high level of game protection is consistently maintained and all regulatory rules are followed. Assists with projects related to operational goals, profit objectives and market performance.
• Perform Table Games scheduling duties, monitor and adjust scheduled hours and staffing levels to effectively meet business demands and efficiently manage labor costs.
• Corrects procedural errors, monitors the condition of gaming equipment, and reports any anomalies in a timely manner.
• Ensures the integrity, safety and cleanliness of the property and assets.
• Sets standards and ensures departmental and company policies and procedures are followed. Ensure compliance with Title 31 and the Bank Secrecy Act.
• Verifies and maintains table inventory.
• Monitors problems, changes and concerns in a timely manner.
• Supervise and coach dealers to meet goals while maintaining a high level of guest service and internal service standards. Motivates Team Members for continuous improvement.
• Assists in the audition, interview and selection of new Table Games dealers.
• Maintains a high level of confidentiality and professionalism.
• Resolves Guest complaints in a timely and positive manner.
• Ensures all Team Members are trained in on-the-job expectations and performance standards.
• Regularly communicate with staff to ensure they are knowledgeable and prepared to respond to guest inquiries in a positive manner.
• Issues accurate and timely performance management documentation including both corrective and positive feedback for assigned Table Games staff. Trains, coaches, and is accountable for providing timely written and verbal feedback. Writes and issues timely Team Member evaluations.
• Responsible for the accuracy and thoroughness of departmental records and reports.
• Steps in as a working Supervisor whenever staffing levels or business demands require.
• Must be able to work the required work schedule and flexible to change shifts as needed. This may include nights, weekends, and holidays. Works physically onsite to manage business and interact personally with Team Members, vendors and guests.
• Ensures all safety standards are met and possible safety hazards are quickly resolved.
• Is a role model and champion of Prairie Flower Casino’s Mission and Values.

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES

• High School diploma or GED is required.
• Minimum of 2 years of experience in a similar Table Games leadership position required. Must have a good working knowledge of Table Games operations, rating systems, and rules including Craps.
• Excellent Guest Service and interpersonal skills required.
• Must be able to read, write, speak, and understand English.
• Excellent written and oral communication skills required. Ability to interact and communicate in both group and individual settings.
• Strong organization and analytical skills required.
• Must be fully competent in Microsoft Office Suite and have experience with industry related software. Must have experience and knowledge of Table Games operation systems.
• Ability to read, analyze, and act upon complex documents and reports necessary.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Must be able to maintain appropriate Gaming License.
• Must have and maintain a valid driver's license with a safe driving record.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS

• While performing the duties of this job, the employee is regularly required to talk or hear.
• Regularly required to stand, walk, and sit.
• Consistently required to reach with hands and arms and use hands to grasp, handle and feel objects such as cards, dice, chips, and currency.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to distinguish colors accurately.
• The noise level in the work environment is usually moderate, increasing to loud when on the casino floor.
• This casino has an enclosed gaming area where smoking is allowed. Team members may be exposed to a smoking environment in or around this designated smoking area.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

The above description is intended to describe the general nature and level of the role. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the team member assigned to the position. Prairie Flower Casino reserves the right to make changes to the above job description, as necessary.

The Ponca Tribe of Nebraska exercises Indian preference in hiring to Ponca Tribal members and members of federally recognized tribes.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• Gambling Facilities and Casinos