Table Games Scheduler - Requisition #470468

Infor; Temecula (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

A leading casino resort in Temecula, California is seeking a Table Games Scheduler responsible for administering staff schedules for the Table Operations Division. The ideal candidate will have a high school diploma or GED and experience in casino scheduling. Responsibilities include ensuring compliance with policies, creating weekly schedules, and addressing scheduling inquiries. Flexibility to work nights, weekends, and holidays is required. This role values excellent communication and administrative skills.

Qualifications

• High school diploma or GED required; previous casino scheduling experience preferred.
• Ability to read and interpret business documents and regulations.
• Fluency in English required.

Responsibilities

• Create staff schedules for the Table Operations Division.
• Ensure compliance with policies, procedures, and government regulations.
• Communicate with supervisors for required approvals.
• Prepare and maintain attendance reports and time sheets.
• Address scheduling inquiries and manage shift changes.
• Maintain personnel and disciplinary records and perform other duties as assigned.

Skills

Computer literacy

Administrative skills

Scheduling software experience

Interpersonal skills

Customer service

Team building

Effective communication

Education

High school diploma or GED

Tools

Microsoft Office Suite

Scheduling software

Job description

GENERAL SUMMARY

The Table Games Scheduler is responsible to administer, gather, and process all relevant information required to prepare and implement staff schedules for the Table Operations Division.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to customer service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.

KEY RESPONSIBILITIES

• Create and ensure a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Adhere to, and ensure, compliance with all policies, procedures, Standard Operation Procedures (SOP), internal controls, and government regulations.
• Effectively communicate with supervisors and obtain required approvals and acknowledgements according to established policies and procedures.
• Initiate and develop systems for the collection of all data needed to prepare schedules.
• Process authorized documents and records for scheduling.
• Prepare and maintain attendance reports and time sheets.
• Prepare weekly schedules for division staff as directed.
• Generate daily staffing reports according to established procedures and distribute as necessary.
• Produce bi-weekly overtime analysis.
• Address all scheduling inquiries.
• Collect and administer all shift change and time off requests.
• Update and communicate variances in FTE levels.
• Maintain and update personnel and disciplinary records.
• Other duties as assigned.

ACCOUNTABILITY

This position does not have supervisory responsibilities. Incumbent is responsible for protecting the assets of Pechanga Resort Casino and for maintaining and providing a positive and professional work environment.

QUALIFICATIONS AND GUIDELINES

High school diploma or general education degree (GED) is required; previous casino scheduling experience preferred; or an equivalent combination of education and experience is required.

COMMUNICATION SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and responds to questions from groups of managers, clients, customers, and the general public. Must be fluent in reading, writing, understanding, and speaking English.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. This position also requires the ability to apply concepts of basic algebra.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must qualify to obtain and maintain a Class “A” gaming license.

SKILLS/ABILITIES

• Computer literate with working knowledge of Microsoft Office Suite.
• Excellent administrative skills.
• Experience with scheduling software applications.
• Ability to work in a highly matrixed and culturally diverse casino environment.
• Must be able to take direction and follow through with assigned tasks.
• Ability to prioritize initiatives and communicate effectively with leadership on these priorities.
• Good interpersonal, team building, customer service, and communication skills.
• Maintain skill level necessary for efficient job performance.
• Must be flexible and willing to work nights, weekends, and holidays.

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this job.