Table Games Pro: Dealer & Floor Supervisor

Live! Casino & Hotel Philadelphia; Maryland; Hybride; USD 36 000 - 41 000; Plein temps

Avantages offerts par ce poste

Comprehensive health benefits

Tuition reimbursement

On-site wellness center

Training and career growth

Bonuses and merit increases

Free parking

Free food and discounted meals

Résumé du poste

Live! Casino & Hotel is seeking a Full-Time Dual Rate Dealer who can perform as either a Dealer or Floor Supervisor based on business needs. Ensure game integrity, safeguard assets, and provide a safe, fast, friendly, and fun environment for guests and staff.

Responsibilities include dealing and supervising, monitoring monies, and training staff to uphold high service standards. A Maryland license is required or obtainable, with competitive compensation and benefits.

Qualifications

• Two to five years of experience with a four-year degree or equivalent work experience.
• Technical school education in dealing specified games.
• Must be able to obtain and maintain the license as mandated by the Maryland Lottery and Gaming Control Agency.

Responsabilités

• As a Dealer: deal games, monitor table monies, control cards and equipment, and provide excellent customer service.
• As a Supervisor: supervise dealers, manage table game activity, and assist other departments to ensure success.
• Administer fills/credits, player ratings, markers, and rundowns; monitor for cheating or irregular play.
• Develop staff through training and evaluations; review table game activities with directors as needed.

Connaissances

English proficiency

Attention to detail

Customer service

Analytical skills

Security awareness

Formation

Four-year degree or equivalent experience

Description du poste

Min Compensation

USD $4.50/Yr.

Max Compensation

USD $5.50/Hr.

Overview

Why We Need Your Talents:

A Full-Time Dual Rate Dealer functions as either the Dealer role or the Floor Supervisor role, based on the company’s business needs. Responsible for the successful operation of the Table Games area, assuring the integrity of the games, and safeguarding company assets. Maintaining a clean, safe, fast, friendly, and fun environment for all guests, team members, and company assets. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can-do attitude with an emphasis on the highest level of guest service for both external and internal guests.

Compensation: $28.00 per hour while performing in the role of supervisor.

Responsibilities

Where You'll Make an Impact:

• As a Dealer:
  • Dealing the game and always monitoring the monies of the table.
  • Control gaming cards and equipment.
  • Protect company assets by monitoring guests’ movements.
  • Analyze customer play for cheating scams and suspicious variation.
  • Provide excellent customer service.
  • Paying wins/Taking losses.
  • Ensure the safety and security of guests and employees.
• As a Supervisor:
  • Report to the Casino Pit Manager or Shift Operations Manager for successful performance
  • Supervise the performance of the table games dealers.
  • Assist and advise other departments and company personnel as necessary, to assure the success of the table games.
  • Manage the administration of fills/credits, player ratings; keep track of markers, and rundowns.
  • Analyze gameplay for cheating scams, counters, and unusual or suspicious variations.
  • Develop staff through training and evaluations.
  • Meet with departmental directors and managers to review table game activities and promotional as necessary.

Skills to Help You Succeed:

• In the role of Dealer:
• Proficiency in speaking, reading and writing English
• Ability to use chips, cards, and a paddle.
• Good hand/eye coordination.
• Extensive knowledge of and gaming regulations.
• Knowledge of theft techniques.
• Excellent customer service and communication skills.
• Ability to perform under time pressure in an interruptive environment.
• Complete, perform and understand basic mathematical functions.
• Knowledge of company policy and procedures, IRS Bank Secrecy Act and internal controls.
• Knowledge of all facilities, special events, and promotions available to guests on property.
• pleasant, friendly, and welcoming attitude with use of facial expressions.
• In the role of Floor Supervisor:
• Ability to maintain strict confidentiality relative to financial data, casino policies, and promotions.
• Effective staff management abilities.
• Strong interpersonal skills
• Oral and written communication skills.
• Strong sense of responsibility relative to the performance of the table games.
• Proficiency in Microsoft software products.
• Ability to analyze and interpret departmental budget, goals, and results.
• Ability to solve complex problems.
• Extensive knowledge of specified games and gaming regulations.

Qualifications

Must-Haves:

• Two (2) to Five (5) years of experience with a Four (4) year degree in related fields or equivalent work experience.
• Technical school education in dealing specified games.
• Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.

Physical Requirements:

• Casino is over 300,000 square feet and requires ability and energy to move about it with a true sense of urgency.
• 10% Keyboarding
• 10% Ability to Walk
• 15% Ability to Bend (from waist)
• 75% Ability to Stand
• Ability to make repetitive hand motions.
• Use of going up and down 31 stairs multiple times per day and elevators.

What We Offer

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.