Table Games Lead — Elevate the Five-Star Experience

Tortoise Rock Casino; Twentynine Palms (CA); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Tortoise Rock Casino in Twentynine Palms, CA seeks a Table Games Supervisor to oversee dealer activities, enforce service standards, and maintain game integrity. This full-time role requires leadership, strong communication, and a proactive approach to problems on the floor.

You will train dealers, coordinate with surveillance, manage credits and fills, and ensure compliance with MICS and TICS while delivering the Five Star Experience.

Qualifications

• High school diploma or GED.
• One year experience as a dealer, supervisor and/or dual rate dealer/supervisor.
• Advanced knowledge of electronic tracking systems preferred.
• Must pass periodic random drug screens.
• Must pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

Responsabilités

• Provide outstanding customer service to guests and employees by exceeding the mission statement.
• Lead by example and deliver the Five Star Experience to guests and team members.
• Coach and support dealers to ensure they have the skills and resources to perform.
• Protect casino assets and maintain game integrity, including proper rack management.
• Verify game accuracy, arbitrate decisions quickly and professionally.
• Order credits and fills in the gaming area per policy and coordinate with surveillance.
• Analyze gaming activity, issue instructions, and maintain a positive work environment.
• Train and develop dealers and ensure the Table Games area looks neat and inviting.
• Handle customer disputes and overpayments; ensure compliance with all standards.
• Ensure compliance with Title 31, MICS and TICS; participate in safety meetings and trainings.

Formation

High school diploma or GED

Description du poste

Tortoise Rock Casino in Twentynine Palms, CA seeks a Table Games Supervisor to oversee dealer activities, enforce service standards, and maintain game integrity. This full-time role requires leadership, strong communication, and a proactive approach to problems on the floor.

You will train dealers, coordinate with surveillance, manage credits and fills, and ensure compliance with MICS and TICS while delivering the Five Star Experience.