Table Games Floorperson

Arizona Charlie’s Decatur and Boulder; Decatur (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Arizona Charlie’s Decatur and Boulder is seeking a Table Games Floorperson to oversee gaming table operations, coach dealers, and uphold regulatory standards. You will work with the Table Games Manager to maintain flawless service, safety, and integrity across shifts.

The role requires at least two years in table games with supervisory duties, plus communication and math skills to manage games, payoffs, and incident reports in a fast-paced casino environment.

Qualifications

• Minimum two years of experience in table games operations, including supervisory or lead-level responsibilities.
• Experience with multiple table games preferred.
• Ability to train and guide a team in a fast-paced environment.

Responsibilities

• Assist in scheduling, training, supervising, and coaching table games dealers to promote strong performance, engagement, and service consistency
• Monitor and support daily table games operations to ensure alignment with standards, gaming regulations, and guest service expectations
• Serve as a point of contact for resolving team member or guest concerns, escalating issues to the Shift Manager as needed
• Supervise the operation and ensure the integrity of assigned games
• Correct errors in payoffs and in the collection of losing bets
• Verify all fills and credits, marker issuance/redemptions, and all chip/cash transactions
• Monitor and verify the security of all gaming equipment, including cards and dice
• Monitor guest play and file player rating cards
• Notify shift manager of irregularities or compliance concerns
• Support the accurate completion of administrative functions, such as documentation review, game logs, and incident reports
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards

Skills

Table games leadership

Staff supervision

Customer service

Communication skills

Education

High school diploma

Tools

Microsoft Office

Job description

At Arizona Charlie’s, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you’re just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary

As a Table Games Floorperson, you play a vital role in overseeing the smooth and efficient operation of gaming tables during your shift. You train, supervise, and monitor dealers to ensure consistent adherence to approved procedures, regulatory requirements, and company policies. Working closely with the Table Games Manager, you act as a key support to both leadership and frontline teams by maintaining operational excellence, resolving issues promptly, and delivering exceptional guest service. Your leadership and attention to detail are essential in creating a fair, safe, and enjoyable gaming environment that upholds the integrity and reputation of the casino

Job Description

Essential Functions and Responsibilities

• Assist in scheduling, training, supervising, and coaching table games dealers to promote strong performance, engagement, and service consistency
• Monitor and support daily table games operations to ensure alignment with company
• standards, gaming regulations, and guest service expectations
• Serve as a point of contact for resolving team member or guest concerns, escalating issues to the Shift Manager as needed
• Supervise the operation and ensure the integrity of assigned games
• Correct errors in payoffs and in the collection of losing bets
• Verify all fills and credits, marker issuance/redemptions, and all chip/cash transactions
• Monitor and verify the security of all gaming equipment, including cards and dice
• Monitor guest play and file player rating cards
• Issue complimentary meals or benefits as appropriate to qualified guests
• Notify shift manager of irregularities or compliance concerns
• Support the accurate completion of administrative functions, such as documentation review, game logs, and incident reports
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards

Qualifications

• Minimum two (2) years of experience in table games operations, including supervisory or lead-level responsibilities
• Previous experience with all table games preferred
• Ability to lead and guide team members in a fast-paced, customer-facing environment
• Strong interpersonal and communication skills to support training, feedback, and conflict resolution
• Ability to read and comprehend procedures, game documentation, and internal controls
• Proficient in basic math, including whole numbers, fractions, and decimals
• Flexible and adaptable to changing operational needs and shift schedules
• Committed to upholding a safe, respectful, and inclusive work environment
• Basic understanding of department KPIs, labor management, or guest service standards
• Ability to read and interpret operational procedures, and compliance-related documentation to ensure adherence to company and regulatory standards
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Requirements

• At least 21 Years of Age
• High School Diploma or equivalent
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• Nevada Gaming Registration
• Alcohol Awareness

Physical Requirements

• Occasionally push/pull up to 35lbs.
• Occasionally lift and/or carry up to 50lbs. at floor, knee, waist, and chest levels
• Occasionally squat, kneel, reach, bend, twist
• Frequently sit and work at a desk or computer
• Frequently standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

• Indoor
• Smoky
• Noisy
• Bright flashing lights
• Hot & cold temperatures
• Exposure to dust, fumes, and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.