Table Games Floor Supervisor Rochester, NH

OptiRoi Media; Rochester (NH); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Table Games Floor Supervisor at a leading gaming establishment. In this pivotal role, you will oversee the Table Games Department, ensuring exceptional guest experiences while managing staff and operations effectively. Your expertise will guide the team in maintaining compliance with gaming policies and enhancing service quality. This is an exciting opportunity to contribute to a vibrant environment where your leadership and analytical skills will shine. If you are passionate about guest service and thrive in a fast-paced setting, this role is perfect for you.

Qualifications

• 3+ years experience in table games or related fields, with supervisory experience preferred.
• Strong understanding of gaming policies and procedures.

Responsibilities

• Supervise and direct dealers in table games operations and procedures.
• Track guest play and maintain proper table inventories.

Skills

Organizational Skills

Analytical Skills

Problem-Solving Skills

Guest Service Excellence

Education

Associates Degree

Bachelor's Degree

Tools

Microsoft Office Suite

Player Tracking Systems

Job description

The Table Games Floor Supervisor is responsible for assisting with managing the Table Games Department; providing staff with effective guidance and assistance regarding accomplishing the goals and objectives of the table games facilities.

ESSENTIAL JOB FUNCTIONS/DUTIES:

1. Tracks and documents play of guests including but not limited to monitoring wager amounts, length of play, purchase amounts and wins/losses.
2. Maintains proper table inventories through fills and credits.
3. Issues playing cards and dice and reviews them for irregularities at the beginning of the shift.
4. Assists with personnel functions, such as training, development, supervision, evaluations, and disciplinary actions; will perform these functions in a timely manner.
5. Supervises, coaches, instructs, and directs dealers in proper procedures of appropriate aspects of table games operations including but not limited to correction of errors, recommendations of disciplinary actions, and monitoring all work processes.
6. Assists with staff schedules for assigned shift, including the scheduling of any necessary team member training.
7. Investigates and resolves guest complaints regarding customer services issues in a positive manner.
8. Ensures team member compliance with all departmental, company, gaming policies, procedures, and any other applicable rules and regulations; will also enforce all required safety codes.
9. Maintains company, team member, and guest information confidentiality.
10. Must be flexible in scheduling based on business needs.
11. Performs other duties as assigned.

JOB SPECIFICATIONS:

1. Must be 21 years of age or older.
2. Three or more years of applicable experience with a minimum of two years of supervisory experience preferred, Associates or above degree preferred, or combination of experience and education.
3. Excellent organizational skills and attention to detail.
4. Strong analytical and problem-solving skills.
5. Proficient with Microsoft Office Suite or related software.
6. Demonstrates commitment to guest service excellence and ethical conduct.
7. Must have a comprehensive understanding of player tracking systems and complimentary guidelines consistent with normal industry standards.
8. Working knowledge of company internal controls and policies and procedures.
9. Working knowledge of all table games and their rules and regulations.
10. Exhibits respectful consideration of viewpoints, situations, and others.
11. Places the guest’s experience and safety at the forefront of every decision.