Table Games Floor Supervisor - Philadelphia

phlcareers-livech; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Life insurance

Disability insurance

Retirement match

Bonus structure

Merit pay increases

Mentorship programs

Tuition reimbursement

Free parking

Meals discounts

Job summary

Live! Casino in Philadelphia seeks a Table Games Supervisor to ensure integrity of table games, safeguard assets, and deliver excellent guest experiences. You will supervise dealers, manage cards/equipment, and coordinate with managers to maintain high standards.

The role requires 2–5 years of experience and a 4-year degree or equivalent, plus technical training in dealt games and strong knowledge of gaming regulations. On-site, full-time with comprehensive benefits.

Qualifications

• Two to five years of experience with a four-year degree or equivalent work experience.
• Technical school education in dealing specified games.
• Must comply with all state gaming regulations.
• Proficiency with Microsoft Office products.
• Excellent customer service and guest relations.

Responsibilities

• Supervise table games dealers and ensure performance.
• Control gaming cards and equipment.
• Oversee administration of fills/credits, player ratings, markers, and rundowns.
• Analyze customer play for irregularities and potential scams.
• Develop staff and provide training.
• Review table game activities and promotions with managers.
• Meet with directors and managers as needed to ensure department success.
• Maintain safety and security for guests and employees.

Skills

Confidentiality

Reporting

Leadership

Communication

Budgeting

Staff management

Documentation

Microsoft Office

Game regulations

Money handling

Theft awareness

Guest service

Education

Four-year degree

Technical school (table games)

Tools

Microsoft Office

Job description

Overview

Why We Need Your Talents

Responsible for the successful operation of the Table Games area, assuring integrity of the games, safeguarding company assets, and ensuring guests have a favorable gaming experience.

Responsibilities

Where You'll Make an Impact

• Responsible to the Casino Pit Manager or Shift Operations Manager for successful performance of assigned duties.
• Controlling gaming cards and equipment.
• Responsible for the supervision and performance of the table games dealers.
• Assists and advises other departments and company personnel as necessary, to assure the success of the table games.
• Manages the administration of fills/credits, player ratings, keeping track of markers, and rundowns.
• Analyzing customers play; cheating scams, counters, and unusual or suspicious variations of play.
• Development of staff, evaluating and training.
• Review table game activities and promotional status with designated managers.
• Meet with departmental directors and managers as necessary.
• Excellent customer service.
• Ensure the safety and security of guests and employees.
• Other duties as assigned.

Qualifications

Skills You'll Need to Succeed

• Methods of Accountability:
  • Ability to maintain strict confidentiality relative to financial data, casino policies, and promotions.
  • Through various oral and written reports.
  • Through achievement of performance goals.
• Standards of Performance:
  • Management abilities demonstrated in managing the table games operations.
  • Maintain interpersonal working relationship among all personnel.
  • Oral and written communication skills.
  • Willingness to assume responsibility relative to the performance of the table games.
  • Obtainment of departmental budget and goals.
  • Effective managing of the staff.
  • Accuracy in completing assigned duties, paperwork, and reports.
  • Must be proficient with all Microsoft software products.
• Ability to analyze and interpret departmental needs and results.
• Ability to solve complex problems.
• Knowledgeable of specified games and gaming regulations.
• Ability to add monies and chips.
• Knowledge of theft techniques.
• Good public relations/guest service skills.

A Few Must Haves

• Two (2) to Five (5) years of experience with a Four (4) year degree in related fields or equivalent work experience.
• Technical school education in dealing specified games.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Retirement Savings with Company Match
• Generous Bonus Structure
• Annual Merit/Goal Based Pay Increases
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Free parking
• Free food and discounted meals
• Exclusive Discounts on Travel, Services, Goods and Entertainment

Physical Requirements

• Casino is over 300,000 sq. ft. and requires ability and energy to move about it with a true sense of urgency.
• Sitting 5%
• Walking 10%
• Standing 75%
• Keyboarding 10%
• 24/7 operation requiring extended hours and the ability and willingness to meet the team members' schedules when handling matters scheduling, team member relations and staffing.

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.