Table Games Dealer - PT - Requisition #807007

Infor; Temecula (CA); On-site; USD 30,000 - 50,000; Full time

Job summary

A gaming and hospitality establishment is seeking a Dealer in Temecula, California. The role includes maintaining integrity of games and providing excellent service to guests. Candidates should have knowledge of poker and table games, good communication and guest service skills, and the ability to obtain a gaming license. The position requires flexibility to work nights, weekends, and holidays.

Qualifications

• Prefer one year dealing experience and must pass dealing auditions.
• Ability to read, understand, and speak English.
• Ability to add, subtract, multiply, and divide.

Responsibilities

• Create an entertaining environment with excellent service delivery.
• Ensure compliance with all policies and regulations.
• Communicate effectively with supervisors and guests.

Skills

Knowledge of poker and table games

Interpersonal skills

Guest service skills

Communication skills

Education

High school diploma or equivalent

Job description

GENERAL SUMMARY

The dealer shall efficiently deal and protect assigned games as described in established Pechanga Resort Casino (PRC) SOPs, policies, procedures, and internal controls, and maintaining compliance with rules, laws, and regulations. In poker, the dealer is also responsible for filling and exchanging chips on the poker floor while protecting the casino bank.

FOUR DIAMOND SERVICE AGREEMENT

All team members will display a four-diamond commitment to guest service through the delivery and maintenance of the quality standards established by Pechanga Resort Casino.

KEY RESPONSIBILITIES

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Adhere to and ensure compliance with all PRC policies, procedures, SOPs, and internal controls and government regulations.
• Maintain and ensure adherence to all internal and external regulations, policies and procedures within assigned games.
• Protect and maintain integrity of assigned games and assets.
• Exchange currency for gaming chips and pay or collect bets according to house rules.
• Ensure accuracy and completion of all signatory paperwork specific to assigned games.
• Effectively communicate with supervisors and obtain required approvals and acknowledgements according to established policies and procedures.
• Maintain excellent grooming and personal conduct according to PRC standards.
• Acknowledge, greet, and converse (in a friendly, courteous, and professional manner) with guests who play at or approach assigned games.
• Interact with department and PRC team members in a professional and positive manner to foster good rapport, promote team spirit, and ensure effective two-way and cross-culture communications.
• Sustain a courteous attitude and pleasant demeanor in all relations including guests and fellow team members.
• Abide by all company policies of PRC.
• Other duties as assigned.

ACCOUNTABILITY

This position does not have supervisory responsibilities.

EXPERIENCE/TRAINING/EDUCATION

Prefer one year dealing experience and must pass dealing auditions.

COMMUNICATION SKILLS

This position requires the ability to read, understand, and speak English to communicate with guests and team members.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

This position requires the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. This position also requires the ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

• Qualify to obtain class “A” gaming license

SKILLS/ABILITIES

• Have a working knowledge of all poker and table games.
• Maintain skill level necessary for efficient job performance.
• Good interpersonal, team building, guest service, and communication skills.
• Sustain a courteous attitude and pleasant demeanor in all relations including guests and fellow team members.
• Ability to take and follow direction from supervisory personnel.
• Ensure proper documentation of any presented pit paperwork such as fills and markers are completed as required.
• Must be able to obtain and maintain a key gaming license.
• Must be flexible and willing to work nights, weekends, and holidays.

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of team members assigned to this job.