Table Games Dual Rate Dealer

Saracen Casino; Pine Bluff (AR); On-site; USD 28,000 - 40,000; Full time

Job summary

Saracen Casino Resort in Pine Bluff, AR is seeking a Table Games Dual Rate Dealer to manage the operation of the assigned table games and ensure accurate monetary transactions in a secure environment.

The role requires strong leadership, excellent communication, and a commitment to customer service. You must be 21+, have a high school diploma or equivalent, and be able to obtain and maintain a gaming license, including nights, weekends and holidays.

Qualifications

• Must be 21 years of age or older at employment.
• High school diploma or equivalent required.
• Prefer two years of dealing or Table Games Supervisor experience in three games.
• Must obtain and maintain a valid gaming license.
• Must read, write, speak and understand English.

Responsibilities

• Monitors controls to ensure compliance with state and federal requirements.
• Maintain continuous inspection of cards and gaming equipment for security.
• Assist in monitoring payouts and procedures to ensure game integrity.
• Ensure policies and procedures are understood and followed.
• Handle disputes with customers and employees with excellent service.
• Ensure accuracy for monetary transactions and accounting.
• Maintain records for player ratings and chips for each section.
• Make table fills/credits as needed.
• Monitor cash and chip transactions between dealers and patrons.
• Flag unusual activity and report to supervisor promptly.
• Communicate suspicious play to the direct Manager/Supervisor.
• Assist the Pit Supervisor in identifying disturbance in operation.
• Comply with Title 31 requirements and evaluate employee performance.
• Recruit, train, recognize, coach, and discipline personnel as needed.
• Ensure professional environment and clear communication across shifts.
• Attend training and meetings; adapt to changes in duties as needed.

Skills

Leadership

Communication

Customer service

Problem solving

Education

High school diploma or equivalent

Job description

Career Opportunities with Saracen Casino Resort

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Careers At Saracen Casino Resort

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Join our team!

Current job opportunities are posted here as they become available.

The Table Games Dual Rate Dealer shall be responsible for the efficient operation of all Table Games in their assigned section. All Table Games Dual Rate Dealer must adhere to the Table Games Department policies and procedure. All functions will be performed within the guidelines of the Saracen Casino Resort policies and procedures, Internal Control Standards and objectives.

Essential JOB Functions and Responsibilities

• Monitors controls designed to assure full compliance with state and federal regulatory requirements.
• Maintain a continuous inspection of cards and Gaming equipment while ensuring the security of the assigned Table Games at all times.
• Shall assist in monitoring the payouts and procedures on the table games to ensure the integrity of the games while on duty.
• Shall ensure that organizational and regulatory policies and procedures are understood and adhered to.
• Shall handle customer and employee disputes that may arise and settle disputes in a manner that expresses excellent customer service as well as ensuring that the best interest of the operation is considered at all times.
• Ensure accuracy for assigned tables in monetary transactions and accounting.
• Shall be responsible for the accountability of player ratings and chips for each designated section by maintaining proper records.
• Shall make table fills/credits as needed.
• Shall monitor cash and chip transactions between dealers and patrons.
• Shall monitor all unusual activity between dealers and patrons for possible collusion and relay all such information, to direct, Supervisor in a timely manner.
• Shall communicate all suspicious play of all patrons who are participating in defrauding SCR in a timely manner.
• Shall assist the Pit Supervisor in identifying patrons who are causing a disturbance in the operation of assigned games.
• Shall comply with all Title 31 requirements.
• Evaluate employee performance and provide feedback.
• Monitor employee performance and make recommendations to Pit Supervisor in order to assist the Table Games Department with recruitment, hiring, training, recognition, coaching, discipline, terminations and other personnel related issues.
• Utilize effective communication tools to ensure that consistent, accurate and timely information is passed along to incoming and outgoing Supervisors.
• Ensure that the Table Games Department presents a professional and clean environment for both employees and guests.
• Communicate regularly with employees and keep them informed on all casino events and activities.
• Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with all team members.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Attends all necessary training and meetings as warranted.
• Assist in other projects, as directed.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a daily/weekly schedule.
• At all times acts as a role model and always presents oneself as a credit to Saracen Casino Resort and the Table Games Department.

QUALIFICATIONS/REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.

• Must be a minimum of 21 years of age or older upon employment.
• High school diploma or equivalent required.
• Prefer two years of dealing or Table Games Supervisor experience in three games (BJ, MB, and All Carnival games). Applicants must have the ability to become proficient in all games offered in the table games department within 90 days.
• Successful candidates must be an experienced, results oriented, and hands‑on professional.
• Must demonstrate leadership, fairness, and sensibility to the customers and employees.
• Must possess ability to instill a sense of pride and provide leadership with all subordinates.
• Must possess excellent communication skills.
• Ability to communicate all irregularities to their direct Manager/Supervisor on a consistent basis as it pertains to their Gaming section.
• Must have the ability to deal effectively and interact well with all customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to obtain and maintain a valid gaming license.
• Must be able to read, write, speak and understand English. Must be able to respond to visual and oral cues.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.
• Work nights, weekends and holidays as required.

PHYSICAL, MENTAL AND WORK DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast‑paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
• Respond to visual and oral cues.
• Able to work in fast‑paced stressful environment.
• Able to lift up to 25 pounds and carry up to 15 pounds.
• Able to stand for prolonged periods (approx. 2 to 3 hours).
• Able to bend, reach, twist, and grip items while working at assigned table.
• Operate in a mentally and physically stressful situation.

Each employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSH Act which are applicable to his own actions and conduct."

Here’s a breakdown of what this means:

• Compliance with Standards: Employees must follow the occupational safety and health standards established by OSHA. These standards are designed to protect workers from various hazards in the workplace.
• Adherence to Rules and Regulations: Employees are also required to comply with any rules, regulations, and orders issued under the OSH Act. This includes following specific procedures and safety practices that are put in place to mitigate risks.
• Personal Conduct: The clause emphasizes that employees' own actions and conduct must align with safety standards. This means that workers have a personal responsibility to engage in safe work practices and avoid behaviors that could endanger themselves or others.

Adhere to and promote the following:

READY STANDARDS

• R - Recognize
• E - Engage
• D - Deliver
• Y - Yes, We Can!

Saracen Casino Resort is an Equal Opportunity Employer.