T6 Field Service Organization (FSO) Working Field Manager

Motorola Solutions; United States; Remote; USD 112,000 - 225,000; Full time

Job summary

Motorola Solutions is seeking a Territory FSO Working Field Manager to lead Local Field Service Technicians in Texas and Oklahoma. This role involves managing technical support activities, ensuring efficient operations, and overseeing upgrades and installations. The ideal candidate will have strong problem-solving skills and experience in communications systems. Join a company committed to public safety and innovation, and help make a difference in communities.

Benefits

Incentive Bonus Plans

Medical, Dental, Vision Benefits

401K

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Qualifications

• 3+ years of experience with LMR, RF Systems, or IT Systems.
• Must be a U.S. citizen and able to obtain security clearance.

Responsibilities

• Manage Local Field Service Technicians and coordinate support activities.
• Lead SUA/Juniper/KCore upgrades in the field as needed.
• Conduct on-site enhancements and maintenance for systems.

Skills

Interpersonal Communication

Problem Solving

Presentation Skills

Education

Bachelor's Degree

Tools

P25

E911

Radio Communications

Telecommunications

Networking Equipment

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security, and command center technologies support public safety agencies and enterprises alike, enabling coordination for safer communities, schools, hospitals, and businesses. Join a career that matters and help us build a safer future.

Department Overview

Motorola Solutions helps people be their best in critical moments. We enable firefighters to see around buildings and police officers to see around street corners. Our work is meaningful, impactful, and cutting-edge. We are a global leader in professional mobile communications systems, with a heritage of technological innovations and a broad installed base. Our main focus is implementing mission-critical digital mobile communication systems for government and public safety customers.

Position Overview

The Territory FSO Working Field Manager for T6 oversees the FSO teams in TX and OK, within the North America Field Services Organization. Responsibilities include local technical support, operation & maintenance of field and support services contracts, leading SUA/Juniper/KCore upgrades, and collaborating with partner shops.

Job Responsibilities

• Manage Local Field Service Technicians and coordinate technical and administrative support activities such as installation, repair, preventive maintenance, and engineering change requests at client sites.
• Lead SUA/Juniper/KCore upgrades in the field.
• Maintain records and systems accurately.
• Schedule personnel for critical situations, including 24/7 local support.
• Communicate with design management and specialists to resolve technical issues.
• Develop and evaluate personnel to ensure efficient operations.
• Lead on-site enhancements, maintenance, and support for systems.
• Implement product configurations, software upgrades, and hardware installations.
• Manage partner shops and complex projects to completion.
• Diagnose, troubleshoot, and repair technical problems.
• Possess knowledge of company and third-party products used in customer systems.

Additional Requirements

• Bachelor's degree is a plus.
• Excellent interpersonal, communication, and presentation skills, including verbal and written, using MSI tools.
• Ability to solve complex problems and situations.
• Willingness to live in T6 and travel as needed (25-50%).
• Self-motivated with a proactive attitude.
• Knowledge of MSI's P25, E911, recording, and older systems.
• Ability to lead SUA/Juniper upgrades and maintain P25/Console systems.
• Understanding of departmental P&L and contribution margin improvement strategies.
• Awareness of industry trends and future customer needs.
• Must pass background and driving checks.

This role involves working in high-security areas governed by CJIS policies, requiring a stringent background check.

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Salary Range

$112,300 - $224,600, depending on experience and skills.

Minimum Experience

• 3+ years in LMR, RF Systems, Radio Communications, Motorola equipment, Telecommunications, Networking, or related fields.
• Must be a U.S. citizen and able to obtain necessary security clearances.

Travel Requirements

25-50% travel expected.

Benefits

• Incentive bonus plans
• Medical, Dental, Vision
• 401K
• Paid holidays and time off
• Employee stock purchase plan
• Parental & family leave

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. We value diversity and inclusion and encourage all qualified candidates to apply. We provide accommodations for candidates with disabilities upon request.