T26-9585; IT Generalist, AVP

State Street; Boston (MA); Hybrid; USD 80,000 - 140,000; Full time

Job summary

State Street is seeking an experienced Audio Visual Executive Events Manager to lead planning, production, and execution of executive meetings, town halls, webinars, leadership broadcasts, client events, and hybrid experiences.

The role requires expert knowledge of Teams, Zoom, and enterprise AV technologies, with a track record in delivering high-visibility events and coordinating cross-functional teams across facilities, communications, and IT. Hybrid work and on-site support provided.

Qualifications

• Experience producing executive-level meetings and hybrid events.
• Strong understanding of enterprise AV technologies and room systems.
• Experience working with C-suite and high-visibility events.
• Ability to coordinate technical teams and stakeholders.

Responsibilities

• Lead executive event planning and coordination for meetings, town halls, and webinars.
• Perform pre-event checks, test connectivity, and manage live production.
• Deliver post-event reports and runbooks with actionable improvements.
• Coordinate cross-functional teams including Communications, Facilities, and IT.

Skills

Microsoft Teams

Zoom Meetings

Executive events

Hybrid events

Troubleshooting

Stakeholder management

Education

Bachelor's degree

Tools

Crestron

Q-SYS

Biamp

Shure

Logitech

Cisco

Poly

Jabra

Job description

Position Overview

Our Global End-User Digital Experience team within Global Technology Services is responsible for delivering high-quality executive and corporate event experiences across State Street's global enterprise. We are seeking an experienced and highly organized Audio Visual Executive Events Manager to lead the planning, production, and execution of executive meetings, town halls, webinars, leadership broadcasts, client events, and hybrid collaboration experiences.

About State Street

State Street Corporation (NYSE: STT) is one of the world's leading providers of financial services to institutional investors, including investment servicing, investment management, and investment research and trading. Operating in more than 100 markets globally, State Street supports some of the world's largest financial institutions through innovative technology solutions and operational excellence.

Primary Responsibilities

Your primary responsibilities will be threefold:

1. Executive Event Planning & Coordination

• Serve as the primary Audio Visual lead for executive and enterprise events, partnering with requestors to define requirements, establish event workflows, and ensure event readiness.
• Reviewing Executive Event Requests and consulting with event organizers.
• Coordinating executive meetings, town halls, leadership forums, client events, and virtual broadcasts.
• Scheduling Zoom Meetings, Zoom Webinars, Microsoft Teams Live Events, and Teams Town Halls.
• Reviewing in-room technology requirements with business stakeholders.
• Coordinating event logistics, room readiness, and technology requirements.
• Managing event timelines, milestones, and stakeholder expectations.
• Establishing presenter roles and responsibilities for each event.
• Coordinating dry-runs, rehearsals, and speaker preparation sessions.
• Creating and managing event communication channels in Microsoft Teams.
• Working closely with Communications, Facilities, Catering, Security, and Workplace Services teams.

2. Event Production & Technical Delivery

• Performing pre-event room and system health checks.
• Connecting Teams Rooms and Zoom Rooms to scheduled events.
• Testing presenter, panelist, and remote participant connectivity.
• Managing event launches and live production activities.
• Producing webinars and broadcasts including:
• Video layouts
• Spotlighting
• Content sharing
• Speaker transitions
• Attendee management
• Q&A moderation
• Poll management
• Recording management
• Monitoring audio, video, and network performance during events.
• Providing real-time technical support to presenters and executives.
• Managing escalations and issue resolution during live events.
• Ensuring recording disclaimers and compliance requirements are properly addressed.
• Supporting both onsite and hybrid meeting experiences.

3. Operational Excellence & Service Improvement

• Delivering post-event recordings, transcripts, chat logs, poll results, and reporting packages.
• Maintaining event documentation, runbooks, and production standards.
• Managing event support queues and responding to service requests.
• Performing root-cause analysis for event-related incidents and service disruptions.
• Identifying recurring issues and developing preventative measures.
• Evaluating new event technologies and production capabilities.
• Creating and maintaining technical procedures and knowledge articles.
• Partnering with vendors and service providers to improve event delivery.
• Supporting enterprise standards for executive collaboration experiences.

Event Requestor Coordination

• Confirming event objectives, audience size, and event format.
• Reserving appropriate meeting and event spaces.
• Coordinating room setup requirements.
• Coordinating catering requirements where applicable.
• Creating and distributing attendee and presenter invitations.
• Scheduling event rehearsals and speaker practice sessions.
• Collecting presentation materials, videos, and poll content.
• Ensuring presenters understand event procedures and expectations.
• Reviewing event run-of-show documentation prior to production.

Required Skills & Experience

• Expertise with Microsoft Teams, Teams Rooms, Zoom Meetings, and Zoom Webinars.
• Experience producing executive-level meetings, town halls, webinars, and hybrid events.
• Strong understanding of enterprise audio visual technologies and room systems.
• Experience supporting executive stakeholders and high-visibility business events.
• Knowledge of audio, video, streaming, recording, content sharing, and presentation workflows.
• Experience with webinar moderation, audience engagement tools, and event analytics.
• Strong troubleshooting and incident management skills.
• Demonstrated experience performing root-cause analysis and service improvement initiatives.
• Ability to communicate effectively with both technical and non-technical audiences.
• Strong organizational skills with exceptional attention to detail.
• Experience creating production runbooks, technical documentation, and event procedures.
• Ability to manage multiple concurrent events and priorities.

Preferred Skills & Qualifications

• 5+ years of experience supporting executive events, AV operations, broadcast production, or collaboration technologies.
• Experience supporting C-suite executives and senior leadership events.
• Working knowledge of Crestron, Q-SYS, Biamp, Shure, Logitech, Neat, Cisco, Poly, Jabra, or similar enterprise AV technologies.
• Familiarity with enterprise networking concepts as they relate to collaboration platforms.
• Experience using Microsoft 365 collaboration tools and reporting capabilities.
• CTS, CTS-D, Microsoft Teams Rooms, Zoom, or related industry certifications preferred.
• Bachelor's degree or equivalent experience in Information Technology, Communications, Audio Visual Technology, Digital Media, Event Production, or related field.

Ideal Candidate Profile

The ideal candidate demonstrates the same ownership mentality, technical expertise, composure, and attention to detail required to successfully support State Street's executive events. They naturally take responsibility for event success, proactively identify risks before they become issues, maintain strong relationships with stakeholders, and consistently deliver a polished meeting experience for presenters and attendees alike. They are equally comfortable meeting with senior executives, troubleshooting technical issues minutes before an event, managing live productions, and documenting improvements that enhance future event delivery.

Salary Range:

$80,000 - $140,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.