T1 Customer Support Specialist - Uplisting

AirDNA; Myrtle Point (OR); Remote; USD 23,000 - 28,000; Full time

Job summary

A prominent data solutions provider based in Myrtle Point, Oregon, is seeking a Customer Support specialist to guide users through their platform. The role requires strong English communication skills, a tech-savvy mindset, and at least two years of relevant experience. Employees enjoy a competitive salary, career growth opportunities, and a vibrant work environment. This position is ideal for those passionate about customer service and technology.

Benefits

36 holidays per year

Annual professional development budget of €1,000

Collaborative work environment

Opportunities for language lessons

Qualifications

• At least two years of experience in a customer support or related role.
• Ability to interpret data and troubleshoot issues.
• Passion for technology and customer service.

Responsibilities

• Support users by guiding customers through the Uplisting platform.
• Provide assistance via live chats, emails, and support calls.
• Troubleshoot and resolve customer issues efficiently.
• Collaborate with other departments to enhance processes.

Skills

Fluent or near-native English proficiency

Strong written and verbal communication skills

Tech-savvy

Analytical skills

Strong multitasking abilities

Flexibility to adapt to different shifts

Tools

Property management software

Job description

Overview

Employer Industry: Short-Term Rental Data Solutions

Why consider this job opportunity

• Base salary of £23,000
• 36 holidays per year
• Annual professional development budget of €1,000 for personal growth
• Individual growth plan to support career advancement
• Opportunities for language lessons in multiple languages
• Collaborative and vibrant work environment with a talented international team

What to Expect

• Support users by guiding customers through the Uplisting platform, becoming an expert on its features and integrations
• Provide assistance via live chats, emails, and support calls with professionalism
• Troubleshoot and resolve customer issues efficiently
• Collaborate with other departments to enhance processes and customer experience
• Uphold the company\'s core values in all interactions

Qualifications

• Fluent or near-native English proficiency with strong written and verbal communication skills
• At least two years of experience in a customer support or related role
• Tech-savvy and analytical, with the ability to interpret data and troubleshoot issues
• Strong multitasking skills for managing live chats, emails, and calls
• Flexibility to adapt to different shifts as needed

Preferred Qualifications

• Proficiency in additional languages
• Experience with property management software or similar tools
• Familiarity with short-term rental markets or platforms
• Strong problem-solving skills and customer-focused mindset
• Passion for technology and customer service

#ShortTermRentals #CustomerSupport #CareerGrowth #ProfessionalDevelopment #RemoteWork

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