T-Mobile Retail Sales Manager - Sales Experience Required - Spokane

MobileOne LLC; Spokane (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

MobileOne LLC is seeking a Retail Sales Manager in Spokane to oversee store operations and drive sales performance. The ideal candidate will have strong communication skills, knowledge of T-Mobile products, and the ability to mentor a sales team. This full-time position offers competitive pay and comprehensive benefits.

Benefits

Health insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Mental health programs

Daily pay

Employee discounts

Qualifications

• Must be 18+ and authorized to work in the U.S.
• Pass background checks.

Responsibilities

• Oversee store operations and sales performance.
• Drive store sales and mentor Mobile Experts.
• Ensure compliance with company policies.

Skills

Effective communication skills

Understanding of T-Mobile products

Knowledge of sales and store operations

Tools

Microsoft Office

G-suite

Job description

T-Mobile Retail Sales Manager - Sales Experience Required - Spokane

Join to apply for the T-Mobile Retail Sales Manager - Sales Experience Required - Spokane role at MobileOne LLC

Salary Range

This range is provided by MobileOne LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $19.00/hr - $42.00/hr

Summary

The Retail Sales Manager (RSM) oversees store operations, responsibilities, and sales performance.

Responsibilities

Top Priorities

• Drive store sales; mentor, motivate, and hold Mobile Experts accountable to meet or exceed targets
• Meet or exceed all monthly performance quotas and expectations
• Enforce company policies, procedures, and best practices
• Maintain compliance with all regulations and policies; ensure team accountability
• Communicate enthusiastically via various channels (Slack, email, in-person)
• Maintain excellent relationships with T-Mobile and uphold MobileOne’s reputation

Customer Service

• Engage with every customer and contribute to sales
• Ensure top-tier customer service; monitor and develop Mobile Experts
• Handle escalations promptly; train team in de-escalation; keep customers informed
• Read HUB feed and notifications before customer interactions
• Maintain good relationships with landlords and neighbors

Operations

• Adhere to labor budgets; create and issue schedules in advance
• Communicate daily updates via Slack
• Manage inventory and cash procedures; prevent loss
• Respond to surveys and reviews timely
• Utilize technology and reporting tools effectively
• Track inventory and complete required paperwork and audits
• Ensure store cleanliness and equipment functionality

Employee Relations

• Eliminate time/management violations; address employee issues appropriately

Team Development and Accountability

• Spend 80-85% of shift on the sales floor
• Ensure training completion and compliance
• Attend meetings and deliver training
• Follow up with customers and team members regularly
• Manage staffing needs based on trends and seasonality
• Conduct regular performance check-ins and host monthly meetings

Onboarding

• Coordinate training schedules for new hires; ensure milestones are met within specified timelines
• Manage ASM hiring, onboarding, and ongoing training to meet company standards

Knowledge and Skills

• Understanding of T-Mobile products, policies, and systems
• Proficiency in Microsoft Office, G-suite, and store-specific tools
• Effective communication skills
• Ability to train and adapt to team learning styles
• Ability to provide constructive feedback
• Knowledge of sales and store operations

Qualifications

• Must be 18+ and authorized to work in the U.S.
• Pass background checks

Physical Demands

• Availability during store hours and for emergencies
• Ability to stand, move, travel, and work flexible hours including nights, weekends, and holidays
• Physical ability to inventory, stock, and communicate effectively

Pay and Benefits

Hourly wage: $19.00 - $41.70, plus potential bonuses.

Benefits include health, dental, vision, 401(k), life insurance, mental health programs, daily pay, and employee discounts.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: Sales and Business Development
• Industry: Retail