T-Mobile - Retail Sales Manager - Red Cliffs

MobileOne LLC; Saint George (UT); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a Retail Sales Manager to lead their store operations and drive sales. In this dynamic role, you will mentor and motivate a team of Mobile Experts, ensuring they meet performance targets while delivering top-tier customer service. You will manage inventory, create work schedules, and uphold compliance with company policies. This position offers a competitive hourly wage with opportunities for bonuses and a comprehensive benefits package, including health insurance and a 401(k). If you are passionate about sales and team development, this is the perfect opportunity for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Mental Health Program

Daily Pay

Discounted Cellular Service

Qualifications

• Proven experience in sales management and team leadership.
• Strong communication skills and customer service orientation.

Responsibilities

• Drive store sales and mentor Mobile Experts to exceed targets.
• Ensure compliance with company policies and maintain customer service excellence.

Skills

Sales Management

Customer Service

Team Leadership

Communication Skills

Inventory Management

Microsoft Office

G-suite

T-Mobile Products Knowledge

Tools

Store Management Tools

Job description

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This range is provided by MobileOne LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $53.00/hr

Summary

The Retail Sales Manager (RSM) is responsible for the overall operations, responsibilities, and sales of the store.

Responsibilities

Top Priorities:

• Drive store sales; mentor, influence, motivate, and hold Mobile Experts accountable to meet or exceed targets/goals
• Meet or exceed all monthly Performance Quotas and Expectations
• Enforce all company policies, procedures, and best practices
• Maintain compliance with all CPNI, PII, and Social Media regulations; ensure Mobile Experts are compliant and enforce accountability
• Maintain enthusiastic communication via all company tools
• Maintain excellent relationships with T-Mobile and uphold MobileOne’s reputation

Customer Service

• Engage with every customer and contribute to sales on the floor
• Ensure top-tier customer service through training, monitoring, and accountability using NPS and SME scores
• Handle escalations promptly, involving management when necessary, and keep customers informed
• Read HUB feed and notifications before customer interactions
• Maintain good relationships with landlords and neighboring tenants

Operations

• Create and communicate work schedules; adhere to budgets
• Relay company announcements daily
• Manage inventory and cash procedures; prevent loss
• Respond to surveys and reviews promptly
• Leverage available technology and reporting tools
• Track and manage inventory, complete required paperwork and audits
• Ensure store cleanliness and equipment functionality

Employee Relations

• Address time management issues; escalate employee issues appropriately

Team Development & Accountability

• Spend 80-85% of shift on the sales floor
• Ensure team completes training and compliance requirements
• Attend all meetings and trainings punctually
• Conduct regular performance check-ins and store meetings
• Follow safety protocols

Onboarding

• Coordinate training schedules for new hires; ensure milestones are met within set timelines
• Manage ASM hiring, onboarding, and ongoing training

Knowledge and Skills

• Knowledge of T-Mobile products, policies, and systems
• Proficiency in Microsoft Office, G-suite, and store management tools
• Effective communication skills; ability to train and provide feedback
• Understanding of sales and store operations

Requirements

• Must be 18+, authorized to work in the U.S., pass background checks

Physical Demands

• Availability to work during store hours, respond to emergencies, stand and move throughout the store, travel if needed, and work overtime or nights/weekends

Pay & Benefits

Hourly pay: $18.22 - $52.70, including potential bonuses.

• Health, Dental, Vision Insurance
• 401(k), Life & AD&D Insurance
• Mental Health Program, Daily Pay, Discounted Cellular Service