T-Mobile Manager In Training - El Camino Real

MobileOne; Santa Clara (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Retirement Savings

Life and AD&D Insurance

No Cost Mental Health Program

Daily Pay

Discounted T-Mobile Cellular Service

Job summary

MobileOne is seeking a Manager in Training to join our MIT program in California. This 90-days blended-learning experience prepares you to supervise daily operations, drive sales performance, manage staffing and scheduling, and mentor your team for future leadership roles.

You will oversee guest services, store operations, profitability, and merchandising while coaching team members, using store systems, including POS, to support an outstanding Customer Experience.

Qualifications

• Minimum 1 year of retail management experience (wireless industry required).
• Strong leadership, coaching, and communication skills.
• Ability to perform in a fast-paced, performance-driven environment.
• HS diploma or GED required; must be at least 18 years of age.
• Legal authorization to work in the U.S and ability to pass a background check.

Responsibilities

• Manage guest services, store operations, sales, profitability, merchandise, inventory and costs.
• Hire, schedule, train, market and lead the team.
• Be the primary point of contact for employees of the store.
• Drive productivity and achieve KPIs; ensure customer onboarding process.

Skills

Retail leadership

Team coaching

Communication skills

Customer service

Education

HS diploma or GED

Tools

POS system

Job description

Are you ready to bring your knowledge and passion for T-Mobile products and services to our amazing customers? Join our team and bring the fun to work every day! We're seeking individuals who are results-driven. Go the extra mile! Have a “no-excuses” attitude and a team player! Embrace change and play to win. Deliver WOW service like a pro! Energetic and Enthusiastic? That’s what we are looking for! If this sounds like you, join our team today!

At MobileOne, we believe in developing leaders, rewarding performance, and building careers. We are committed to creating a supportive environment where our employees succeed, our customers feel valued and our store deliver outstanding results.

Job Summary

We're seeking a motivated leader to join our MIT program. This 90-days blended-learning experience is designed to prepare you for your own store. You'll learn how to supervise daily operations, drive sales performance, manage staffing and scheduling. You're have the opportunity to mentor and support your team while building your own leadership skills.

As a Manager in Training your responsibilities include:

• Accountable for managing all guest services, store operations, sales, profitability, merchandise, inventory, expense control, human resources management, and operating costs.
• Familiar with all aspects of retail, including hiring, scheduling, training, marketing, loss prevention and team leadership.
• The Primary point of contact for employees of the retail store.
• Responsibility for the overall productivity results in the store and delivering those results based on key performance indicators
• Hiring and developing a team of effective Sales Associates.
• Training store associates in using store systems to support the Customer Experience, including the Point of Sale.
• Cultivating a positive environment, which supports MobileOne's values.
• Coaching Mobile Associates in building relationships with customers, understanding their needs. Support them in delivering a strong customer experience that will allow the customer to confidently recommend T-Mobile to their friends and family.
• Maintaining a clean and organized store environment at all times.
• Ensuring that visual merchandising is engaging to customers, while adhering to MobileOne/T-Mobile standards.
• Staying on top of rapidly evolving T-Mobile technology and ensuring that Mobile Associates are updated on new products and offerings, and know the sales techniques necessary to sell them.
• Ensuring that every need the customer has when coming into the store is met before they leave, right fitting the solution and making sure associates set them up for success through the customer on-boarding process.
• Utilizing tools and resources to grow internal talent to the next level. Build skills and successes through continued coaching and performance assessment conversations.
• Driving operational efficiencies to help minimize risk and protect the store's assets.

Pay

$0.00 - $0.00 / hour

The pay range above represents hourly wage and potential store bonus.

• Health, Dental and Vision Insurance
• 401(k) Retirement Savings
• Life and AD&D Insurance
• No Cost Mental Health Program
• Daily Pay
• Discounted T-Mobile Cellular Service

Qualifications

• Minimum 1 year of retail management experience (wireless industry required)
• Strong leadership, coaching, and communication skills.
• Ability to perform in a fast-paced, performance-driven environment
• HS diploma or GED required; must be at least 18 years of age
• Legal authorization to work in the U.S and ability to pass a background check

Mobileone, LLC Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail].