T-Mobile Authorized Retailer Sales Consultant

GP Mobile, An Authorized T-Mobile Retailer (Northeast); New York (NY); On-site; USD 38,000 - 54,000; Full time

Job summary

Join GP Mobile, a leading T-Mobile retailer, as a Retail Sales Representative where you’ll provide exceptional customer experiences in a fast-paced environment. This role involves helping customers discover solutions, selling products, and establishing strong brand relationships while enjoying competitive pay and comprehensive benefits.

Benefits

Commission

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Paid time off

Training & development

Vision insurance

Qualifications

• At least 18 years old and legally authorized to work in the US.
• 6 months of customer service and/or sales experience preferred.
• Bilingual candidates encouraged to apply.

Responsibilities

• Build proficiency in serving customers and providing a world-class experience.
• Help customers find personalized solutions and assist throughout their shopping journey.
• Establish relationships with T-Mobile employees and promote a seamless customer experience.

Skills

Customer advocacy

Sales experience

Team collaboration

Communication

Problem solving

Education

High School Diploma or GED

Job description

Benefits:

• Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Chase #LimitlessPotential at GP Mobile, an Authorized T-Mobile Retailer!

GP Mobile is one of the largest Authorized T-Mobile Retailers in the US!

Seeking candidates with hustle and ambition for unlimited potential.

If you want to earn unlimited commissions while working in a fun, fast-paced environment, GP Mobile is the place to be! We have FT and PT positions available.

Se prefieren hablantes bilingües de español, pero no se requieren.

Why Join Our Team? #LimitlessPotential #CareerGrowth #ConnectedCulture

Be unstoppable with us!

Job Overview

Retail Sales Representatives (RSR) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They’re brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They build significant connections with our customers, and their ability to build and deepen relationships is unmatched across the wireless industry. They work to build expertise in uncovering our customers’ needs and are passionate about educating, demonstrating, and recommending device and service solutions. This is a learning role, where new associates work with their team and proactively build skills and proficiencies. As a Retail Sales Representative, you will be required to successfully complete new employee training.

Job Responsibilities:

• Build proficiency in serving and selling to our customers, providing a world-class customer experience and building loyalty by:
• Helping customers pick up where they left off in their shopping journey, whether online, through Customer Care, or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest technology in-store.
• Side-by-side selling to find personalized solutions beyond device and service plans, including accessories and IoT devices.
• Approaching service and sales needs with composure, integrity, and compassion.

Become skilled with digital tools in interactions and onboarding to demonstrate:

• Coverage options in the customer’s neighborhood, providing a lightning-fast LTE network
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected, and go further.
• Complete training on T-Mobile in-store experience, new skills, and processes, knowledge of systems, and reference resources.
• Make the most of their time on shift, seeking information between customers, and learning about innovations in wireless and technology.

Establish relationships with T-Mobile employees across channels, including business and customer service, to:

• Own the customer experience and resolve issues, creating a seamless environment.
• Identify and hand off small business leads.
• Support team initiatives and promote an inclusive environment.

The experience you’ll bring:

• Passionate customer advocate with a desire to connect and have fun!
• Competitive drive and success in a fast-paced sales environment.
• Willing to work alongside peers and store leaders, sharing ideas and serving customers.
• Effective at balancing customer needs and performance goals.
• 6 months of customer service and/or sales experience, retail preferred.

What we offer in return:

• Competitive base pay plus milestone bonuses
• Benefits for part-time and full-time associates
• Medical, dental, and vision benefits
• 401K Plan
• Generous paid time-off programs
• Phone service discounts
• Opportunities for career growth!

Requirements:

• At least 18 years old
• Legally authorized to work in the US
• High School Diploma or GED
• Bilingual candidates encouraged to apply

This is an opportunity to join a company revolutionizing the wireless industry. If you’re excited about this role but your experience doesn’t meet every qualification, we encourage you to apply. We are committed to building a diverse, inclusive, and authentic workplace and welcome everyone to our team, including people of color, veterans, military spouses, individuals with disabilities, and members of the LGBTQ+ community.