T Mobile Authorized Retailer Sales Associate

GP Mobile; Springfield (MA); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a leading retail team as a Retail Sales Representative at GP Mobile, where you'll connect customers with the latest technology and solutions. This role emphasizes customer advocacy, sales, and teamwork in a fast-paced environment. With opportunities for career growth and competitive benefits, you'll thrive while helping customers navigate their shopping journeys. If you're passionate about technology and customer service, apply today!

Benefits

Competitive pay plus bonuses

Medical, dental, and vision coverage

Paid time off

Phone discounts

Career growth opportunities

Qualifications

• Minimum of 6 months experience in customer service and/or sales, retail preferred.

Responsibilities

• Assist customers to continue their shopping journey seamlessly.
• Sell personalized solutions beyond devices and plans.
• Establish relationships and partner with T-Mobile employees.

Skills

Customer Advocacy

Sales

Collaboration

Education

High School Diploma or GED

Job description

Job Overview

Retail Sales Representatives (RSR) work as members of a Retail Team of Experts to bring the T-Mobile brand to life. They serve as brand ambassadors, creating energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment where technology innovations, customer needs, and the retail experience are continuously evolving. They build meaningful connections with customers, focusing on uncovering needs, educating, demonstrating, and recommending device and service solutions. This role is designed for learning, with new associates working with their team to develop skills and proficiencies. Successful completion of new employee training is required.

Job Responsibilities :

Build proficiency in serving and selling to customers, providing a world-class customer experience, and building loyalty by:

• Assisting customers to continue their shopping journey seamlessly, whether online, via Customer Care, or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest technology in-store.
• Selling personalized solutions beyond devices and plans, including accessories and IoT devices.
• Approaching service and sales needs with professionalism, integrity, and compassion.

Become skilled with digital tools for interactions and onboarding to demonstrate:

• Coverage and network quality in the customer’s neighborhood.
• Benefits of T-Mobile plans and services, emphasizing unlimited connectivity and staying connected.
• In-store experience, new skills, processes, and system knowledge through training.
• Proactively learning about wireless innovations during shifts.

Establish relationships and partner with T-Mobile employees across channels to:

• Own the customer experience and resolve issues for a seamless service.
• Identify and refer small business leads.
• Support team initiatives and foster an inclusive environment.

The experience you’ll bring :

• Passion for customer advocacy and engaging authentically.
• Drive to succeed in a fast-paced sales environment.
• Willingness to collaborate with peers and store leaders, sharing ideas and resolving customer issues.
• Ability to balance customer needs with performance goals.
• Minimum of 6 months experience in customer service and/or sales, retail preferred.

We offer:

• Competitive pay plus bonuses
• Benefits for part-time and full-time associates
• Medical, dental, and vision coverage
• Paid time off
• Phone discounts
• Career growth opportunities

Requirements :

• At least 18 years old
• Legally authorized to work in the U.S.
• High School Diploma or GED
• Bilingual candidates encouraged to apply

Join us in revolutionizing the wireless industry. If you’re excited about this opportunity, apply today!

NeverStopGrowing

GP Mobile offers a dynamic environment where employees can grow their careers. We value diversity and inclusivity, welcoming applicants from all backgrounds, including women, people of color, veterans, and more. If you’re passionate and motivated, we want you on our team.

Serving our customers and employees is central to our mission. Join us to make a difference in lives nationwide and pursue your #LimitlessPotential at GP Mobile, one of the largest T-Mobile authorized retailers with over 350 stores across the central and eastern U.S.