T-Mobile Authorized Retailer Assistant Manager

GP Mobile, An Authorized T-Mobile Retailer (Central); Nashville (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a leading T-Mobile retailer where you can unleash your potential! As a Retail Associate Manager, you will play a pivotal role in shaping the store's success and delivering exceptional customer experiences. With a focus on leadership and mentoring, you'll guide a passionate team to meet and exceed customer expectations. Enjoy a fun, fast-paced environment with opportunities for career growth and generous benefits. If you're ready to make an impact in the wireless industry, this is the perfect opportunity for you!

Benefits

Medical, Dental, and Vision Benefits

401K Plan

Generous Paid Time-Off Programs

Career Growth Opportunities

Qualifications

• 1+ year of customer service or sales experience, preferably in retail.
• Outstanding communication skills for effective interaction.

Responsibilities

• Lead and develop the store team to enhance customer experience.
• Manage customer wait times and ensure team knowledge of store systems.

Skills

Customer Service

Sales Experience

Leadership

Communication Skills

Education

High School Diploma or GED

Job description

Chase #LimitlessPotential at GP Mobile, an Authorized T-Mobile Retailer!

GP Mobile is one of the largest Authorized T-Mobile Retailers in the US!

We are seeking candidates with hustle and ambition for unlimited potential.

If you want to earn unlimited commissions while working in a fun, fast-paced environment, GP Mobile is the place to be!

Why Join Our Team? #LimitlessPotential #CareerGrowth #ConnectedCulture

Be unstoppable with us!

Job Overview

The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team to deliver T-Mobile’s aspirations of earning a place in our customers’ hearts and Mobile Associate success.

Job Responsibilities :

1. Infuse every store’s Mobile Associates with a passion for T-Mobile’s Manifesto by orienting and grounding them to a standard of Loving Our Customers.
2. Ensure customer needs are met and that employees build customer confidence by making their experience comfortable, simple, and solving the whole problem.
3. Observe Mobile Associates’ interactions with customers, including providing feedback for development, training, and coaching.
4. Manage customer wait times effectively. Stay current on products, services, and promotions.
5. Lead by example, staying updated on the latest products, services, training, and leadership best practices. Interact directly with Mobile Associates to ensure they meet or exceed success measurements and complete training on time.
6. Assist in maintaining the store environment quality and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively, keeping them current. Assist in executing Retail Methods & Procedures.
7. Ensure team knowledge of store systems and communications. Deliver financial results based on KPIs. Identify ways to manage and control store expenses, including discounting and credits.

The experience you’ll bring :

1. At least 1 year of customer service and/or sales experience, retail preferred.
2. Availability to work nights, weekends, and holidays.
3. Ability to lead and mentor teams to deliver results.
4. Outstanding communication skills for interacting with teammates and customers.

What’s in it for you :

1. Benefits for part-time and full-time employees.
2. Medical, dental, and vision benefits.
3. 401K Plan.
4. Generous paid time-off programs.
5. Serious growth potential for your career.

This is a unique opportunity to join a company revolutionizing the wireless industry. We invite you to apply today!

Requirements :

1. At least 18 years of age.
2. Legally authorized to work in the United States.
3. High School Diploma or GED.

NeverStopGrowing

GP Mobile offers a jungle gym of possibilities for career growth! We are committed to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but don’t meet every qualification, we encourage you to apply anyway. You might be the perfect fit for this or other roles.

At GP Mobile, A T-Mobile Premium Retailer, we strongly encourage applications from everyone, including people of color, veterans, military spouses, individuals with disabilities, and members of the LGBTQ+ community. We are an equal opportunity employer.