T&D Utility Sales Support Representative (West)

Siemens Gas and Power GmbH & Co. KG; Washington (District of Columbia); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic team as a T&D Sales Support Representative, where you will play a crucial role in enhancing customer satisfaction and driving sales success. This position requires a blend of technical knowledge and customer service expertise, enabling you to manage quotations, troubleshoot issues, and provide inside support to account managers. You will thrive in a fast-paced environment, contributing to innovative solutions and process improvements. With opportunities for career growth and a commitment to diversity and inclusion, this role offers a chance to be part of a global leader in energy technology. If you're ready to make an impact and grow your career, this is the perfect opportunity for you.

Benefits

Career growth and development opportunities

Company-paid health and wellness benefits

Paid time off and paid holidays

401K savings plan with company match

Family building benefits

Parental leave

Work from home

Qualifications

• 3+ years in technical sales or field support roles.
• Experience with corporate technology systems like SAP and Salesforce.

Responsibilities

• Support account managers with T&D product sales.
• Manage quotations and customer service for orders.
• Update CRM tools for forecasting and progress tracking.

Skills

Technical Sales

Customer Service

Communication Skills

Organizational Skills

Problem-Solving

Initiative

Education

Bachelor's degree in Business or Engineering

Associate's degree in Business or Engineering

Tools

Salesforce

SAP

Microsoft Office Suite

Job description

T&D Utility Sales Support Representative (West)

About the Role

Location: Phoenix, Arizona, United States of America

Remote vs. Office: Office/Site only

Company: Siemens Energy

A Snapshot of Your Day:

As a Transmission & Distribution (T&D) Sales Support Representative (SSR), you will be an integral part of a fast-paced sales team. Your primary focus will be to assist your sales team in serving the needs and expectations of our customers. You will be the main point of contact and a critical liaison for our customers from the quotation and acceptance of an order through its successful delivery and installation. A key component of this position is the ability to understand and maneuver through the quotation, order entry, and project management steps of our sales cycle with the goal of fulfilling our customers' needs to ensure that they receive the right products, at the right location, at the right time.

The type of individual that will thrive in this position is someone who enjoys forming relationships while working with customer demand and interfacing with internal departments. You should be motivated by a challenge, inclined towards innovation and process improvements, focused on accurate results, and proud to provide value at every step and interaction that comes your way.

Our fast-paced and ever-changing technologies can lead to many high-pressure, high-stress days but also provide a phenomenal sense of accomplishment and satisfaction for a job well done. This position offers the opportunity to work in a successful environment where your personal contributions will help drive, support, and grow Siemens Energy, a globally focused, recognized technology leader that supports all aspects of the production, transmission, and distribution of electrical energy.

How You’ll Make an Impact:

• Provide inside support for multiple account managers within the utility sales organization focused on Transmission & Distribution products.
• Manage quotation intake from clients, input through the appropriate systems, work with assigned business units, and provide the final proposal for submission to customers.
• Review purchase orders for completeness and conformance with the proposal. Once confirmed, input into the Order Entry system, initiate the process with the factory for acceptance and start of production, ensure receipt of order acknowledgment, and ensure correct sales credit assignment.
• Provide customer service by staying on top of pending orders and customer requests.
• Troubleshoot problems with customer orders, customer accounts, and other related issues.
• Update our CRM tools (salesforce.com) as requested for the accounts you support to ensure forecasting and progress on opportunities are noted and current.
• Work with factory locations to monitor and update customers on the status of delivery while also keeping their account manager informed.
• Collaborate with assigned account managers to create and implement targeted sales strategies.
• Identify areas for improvement in sales practices and make suggestions for enhancements.
• Ensure assigned account managers are always kept up-to-date and aware of any issues related to meeting customer requirements.
• Provide responsive "Customer First" level of service to both external customers and internal personnel.

What You Bring:

• Bachelor’s or associate’s degree in a business-related field or engineering.
• 3+ years’ experience working in a combination of technical sales and/or field support roles. Candidates with more experience may be considered for a higher level.
• Technically savvy with experience and ability to quickly learn corporate technology systems (SAP, Salesforce, etc.).
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Organized, able to handle multiple tasks, and meet deadlines.
• Retains knowledge, takes initiative, and tackles additional work as required.
• Comfortable establishing relationships and communicating with all levels of personnel at our customers and within our own company (i.e., business units, plant personnel, management, and salespeople).
• Attention to detail and accuracy.
• Strong communication skills (verbal, written, and presentation); able to clearly and concisely express information (or data) to non-technical associates, peers, and management.
• Self-motivated and driven, resourceful to achieve goals independently in addition to working well within teams.
• Ability to coordinate and support outside sales personnel by contributing to the development of the sales cycle including proposals, order entry, and delivery of material.
• Ability to support and prioritize day-to-day transactional activities to produce a high level of customer satisfaction.
• Flexibility and willingness for potential 10% local/domestic travel.
• Applicants must be legally authorized for employment in the United States without the need for current or future employer-sponsored work authorization.

About the Team:

Our Transmission & Distribution SSR team is currently comprised of eight highly experienced tenured professionals. The team was started back in 2000 with four individuals and has consistently grown over time. Our team offers a lot of exposure into the organization which can be used for future career development, if you so choose. Because of the growth and expansion in this growing industry, we are adding to our collaborative, high-energy team.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards:

• Career growth and development opportunities
• Company-paid health and wellness benefits
• Paid time off and paid holidays
• 401K savings plan with company match
• Family building benefits
• Parental leave
• Work from home

#LI-BM1