Systems Technology Development Director

UCSF Health; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

UCSF Health seeks a forward-thinking leader to manage and advance foodservice information systems, including EHR and kitchen software integrations. You will oversee digital ordering, patient dining platforms, and POS interfaces, driving data-driven decisions and operational excellence.

The role requires strong project management, broad knowledge of food service operations, and collaboration with IT, clinical nutrition, and procurement to modernize processes while ensuring regulatory compliance.

Qualifications

• Bachelor's degree in related area or 4 years of equivalent experience with foodservice technology systems.
• At least three years of experience in food services.
• 3 years of project management experience for small or large projects.
• Thorough knowledge in food service operations and sanitation regulations.
• Excellent verbal and written communication in English.
• Strong leadership and interpersonal skills; ability to guide personnel.
• Proficient computer applications.

Responsibilities

• Lead implementation and ongoing management of foodservice systems and digital platforms.
• Coordinate with IT, nutrition, culinary, and procurement to align systems with goals.
• Ensure interoperability across platforms and data-driven decision making.
• Manage resources, budgets, and timelines while mitigating risks.
• Improve digital adoption and reliability of foodservice technology.
• Serve as SME and change agent across teams to deliver transformative outcomes.

Skills

Verbal communication

Written communication

Project management

Time management

Leadership

Computer skills

Education

Bachelor's degree or equivalent experience

Job description

Job Description

Job Summary: Leads the implementation and ongoing management of foodservice systems that support patient dining and retail operations. Oversees the implementation and optimization of digital platforms for menu management, patient meal selection entry, patient meal delivery, and point-of-sale integration to production systems to ensure accuracy, efficiency, and data-driven decision-making. Partners with IT network teams, security teams, integration teams, clinical nutrition leadership, culinary leadership, and procurement leadership to align systems with organizational goals and regulatory standards. Ensures seamless interoperability across technology platforms and supports continuous improvement through system enhancements, automation, and analytics. Continualy enhances the patient and guest experience through reliable, user-centered technology solutions that advance operational performance and service quality. Supports and implements technology initiatives that enhance food service operations and patient experience that align with enterprise strategies and evolving healthcare needs. Coordinates the implementation and optimization of systems—such as automation, analytics, and digital ordering platforms to improve decision-making and service delivery. Ensures resources, budgets, and timelines are effectively managed to achieve performance goals. Anticipates emerging risks and opportunities, adapting strategies to maintain resilience and scalability. Provides inputs and helps develope policies and standards that advance modernization efforts and may influence system-wide practices. Serves as a trusted subject matter expert and change agent, fostering collaboration across food service, IT, and operational teams to deliver transformative outcomes. Manages day to day food service information systems including the electronic health record integration with the kitchen software and hardware, related call center management systems as well as retail point of sale integration with ordering solutions and signage platforms. Performance will be assessed on ability to improve digital adoption of technologies by customers and patients, the reliability and operability of foodservice technology, ability to lead upgrades within established budgets and timelines, and manage to labor budget.

Department Description

The UCSF Health Department of Nutrition and Food Services is a high-performing, nationally recognized food and nutrition service operation. The department comprises three divisions:

Food Service: Includes room service–style patient dining, retail food operations such as cafés and quick-service coffee outlets, a large-scale catering and conference services program, and supporting entities including culinary services, food procurement, and a business office.

Nutrition Services: Provides inpatient and outpatient nutrition care for adults and pediatrics and operates an accredited dietetic internship program.

Retail Services: UCSF Health’s gift and specialty shops.

These entities are primarily based across UCSF Health’s six hospital campuses and affiliated clinics throughout the Bay Area. The department employs approximately 400 FTEs and manages an overall operating budget of $50 million.

Qualifications

Required Qualifications:

• Bachelor's degree in related area and / or 4 years of equivalent experience working with foodservice technology systems.
• At least three years of experience in food services
• 3 years of project management experience of small or large projects that includes critical thinking, and ability to multi-task and ensure effective time management.
• Thorough knowledge in food service operations and sanitation regulations.
• Thorough verbal and written communication skills in the English language, including active listening, dynamic flexibility, and critical thinking, and ability to multi-task and ensure effective time management.
• Excellent decision making and reasoning skills, and excellent ability to develop original ideas to solve problems and perform operations analysis and quality control analysis.
• Excellent and effective interpersonal and work leadership skills to provide guidance to all levels of personnel. Strong computer application skills.

Preferred Qualifications

• 3 years of experience in writing proposal that includes decision making skills, ability to develop original ideas to solve problems and perform operations analysis and quality control analysis.
• At least two years of experience working with teams larger than 20 people demonstration effective interpersonal and leadership skills to provide guidance to all levels of personnel.
• Ability to provide two examples of perform operations analysis and quality control analysis.
• ServSafe® Food Protection Manager Certification or equivalent food protection manager certification recognized by the state of California. Valid certificate must be on file in department.

About Us

About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values .

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here .

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html