SYSTEMS TECHNICIAN

CHARLES T SITRIN HEALTH CARE CENTER INC; Town of New Hartford (NY); On-site; USD 60,000 - 78,000; Full time

Job summary

CHARLES T SITRIN HEALTH CARE CENTER INC seeks a Systems Technician to support the IT backbone across the Utica area. You will provide end-user support for software and devices, manage accounts and telephony, and help deploy and patch devices.

The role emphasizes HIPAA/HITECH compliance and secure, reliable services. You will work from on-site at the Help Desk, collaborating with the Director of Information Technology to ensure system integrity and rapid response to incidents, outages, and

Qualifications

• Bachelor's degree in IT/related field or Associate in IT with 2+ years experience or 4 years hands-on equivalent.
• Experience in healthcare IT environment is highly beneficial.
• Knowledge of Microsoft AD/SCCM, Azure/InTune, and NinjaOne RMM preferred.

Responsibilities

• Support operation and maintenance of core equipment and systems across Sitrin entities.
• Provide end user support for software, devices, telephony, and accounts provisioning.
• Deploy, provision, and patch computers and mobile devices.
• Manage Microsoft 365 configurations, AD, and security policies.
• Maintain inventory and documentation of equipment and procedures.
• Assist HIPAA/HITECH compliance and cybersecurity incident response.

Skills

End user support

Customer service

Communication

Task prioritization

Education

Bachelor's degree in IT/related field

Associate degree in IT + 2 years experience

4 years hands-on related experience

Tools

Active Directory

SCCM

Azure/InTune

NinjaOne RMM

Exchange Online

Microsoft 365 configurations

Job description

DEPARTMENT: Information TechnologyPOSITION: Systems TechnicianSUPERVISOR: Director of Information TechnologyThe Systems Technician is a highly technical role which supports the operation and maintenance of the healthcare center's core equipment and systems. The role involves supporting stability, integrity, and security of in-house equipment across multiple Sitrin entities in the greater Utica New York area. This role may require availability after hours as needed for emergencies, system maintenance tasks, or to respond to cybersecurity incidents.· Position is housed in our on-site Help Desk and backs up the Technical Support Technician. This includes end user support for all Sitrin software platforms, devices (computers, printers, scanners, dictation equipment, etc.), telephony, and account provisioning/access.· Computer and mobile device deployment, provisioning, and software patching.· Supports Microsoft products, particularly Active Directory, Group Policies, Exchange Online, Intune, and Microsoft 365 applications and configurations.· Maintain an accurate inventory of all computing and audio-video equipment, including upgrade schedules.· Support compliance with healthcare-related cybersecurity standards and regulations, such as the Health Insurance Portability and Accountability Act (HIPAA) and HITECH.· Create and maintain documentation on all relevant systems, such as wiring diagrams, operation manuals, configuration records, and technical procedures.· Ensure clear communication with all parties.· Perform any other duties as assigned.This role requires the ability to prioritize tasks effectively in a high-pressure environment, strong customer service skills, and a willingness to adopt innovative technologies that enhance institutional efficiency.The role should be carried out according to the highest ethical and moral standards, in adherence to the facility’s corporate compliance plan and all applicable laws. The incumbent must adhere to the facility’s confidentiality statement in accessing and safeguarding protected health information (PHI/ePHI) of residents and employees, as necessary to perform job duties.Bachelor’s degree in Information Technology, Computer Science or related field; or Associates in Information Technology and 2 years experience; or at least 4 years hands on experience in related employment. Prior experience in a healthcare environment is highly beneficial. Knowledge of Microsoft AD/SCCM, Microsoft Azure/InTune, and NinjaOne RMM preferred.