Systems Support Technician

Socket.dev; Town of Florida (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Sandestin® Golf and Beach Resort in Florida is seeking a System Support Technician to keep our computer hardware, software, and network connectivity running smoothly. You will design, configure, install, maintain, and repair systems while providing top-notch on-site support to staff.

You’ll work with teams to install peripherals, manage user accounts, and ensure security policies are followed. The role includes documenting processes and supporting conference spaces and training rooms.

Responsibilities

• Enforce and administer IT policies for users and systems.
• Troubleshoot hardware, software, and network issues to minimize downtime.
• Participate in team meetings to share updates and set priorities.
• Install and maintain hardware and software for staff, conference spaces, and training rooms.
• Deploy software and equipment to ensure staff have needed tools.
• Support network operations by configuring workstations and connectivity.
• Maintain accurate documentation of permissions, licenses, and logs.

Job description

Summary:
Step into an exciting role where your technical expertise keeps our systems running and our team connected! As a System Support Technician at Sandestin® Golf and Beach Resort, you’ll be responsible for managing and maintaining our computer hardware, software, network connectivity, and peripherals. You’ll design, configure, install, maintain, and repair systems while providing top-notch technical support to our on-site staff. This is your chance to make a real impact in a stunning resort environment where every day brings new challenges and opportunities.

Key Responsibilities:

1. Enforce and Administer IT Policies
   • Manage user accounts, update software, set passwords, and maintain compliance with organizational policies and data security guidelines.
2. Troubleshoot System Malfunctions
   • Identify and resolve hardware, software, and network issues to ensure minimal downtime and smooth daily operations.
3. Participate in Team Meetings
   • Attend and contribute to meetings to exchange vital information, discuss technical challenges, and stay aligned on priorities.
4. Install and Maintain Hardware & Software
   • Set up computer hardware, peripherals, and network equipment to support safe and efficient operations, including conference spaces and training rooms.
5. Deploy Software & Equipment for Staff
   • Install PC software, print drivers, scanners, and related tools to ensure all Sandestin personnel have the resources they need.
6. Support Network Operations
   • Work closely with the network to install, configure, and troubleshoot workstations, ensuring seamless connectivity across the property.
7. Maintain Accurate Documentation
   • Keep detailed records of system permissions, network identifications, security access, licenses, and work logs to ensure organized and transparent IT operations.

Why You’ll Love It Here:

• Work in one of the most beautiful locations in Northwest Florida.
• Be part of a team that values both exceptional guest experiences and employee well-being.
• Enjoy growth opportunities in a fast-paced, dynamic environment.
• Collaborate with a supportive team that celebrates creativity and problem-solving.

Physical Requirements

To successfully perform the essential functions of this role, the following physical demands are required:

• Mobility & Movement:
  • Ability to move freely throughout resort property, including office areas, conference rooms, guest spaces, and network/server locations.
  • Ability to climb ladders or use step stools to access elevated equipment and cabling.
  • Able to navigate tight spaces (under desks, behind equipment racks) to install or repair hardware.
• Lifting & Carrying:
  • Regularly required to lift and carry computer hardware, peripherals, and networking equipment up to 50 lbs.
  • Occasional handling of heavier equipment with assistance or using carts and other moving aids.
• Manual Dexterity:
  • Frequent use of hands, fingers, and wrists for typing, wiring, assembling components, and operating tools.
  • Precision required for handling small parts and delicate equipment.
• Visual Requirements:
  • Close vision necessary for working with small components, reading technical manuals, schematics, and monitoring displays.
  • Ability to distinguish colors for cable management and hardware installation.
• Auditory Requirements:
  • Sufficient hearing to respond to alarms, signals, and verbal communications, especially in potentially noisy environments.
• Posture & Endurance:
  • Ability to sit or stand for extended periods while troubleshooting or configuring systems.
  • Occasional periods of bending, stooping, kneeling, or crouching when accessing equipment in confined areas.
• Environmental Tolerance:
  • Comfortable working in a variety of environments, including climate-controlled offices, equipment rooms with varying temperatures, or occasionally outdoors for certain installations.

EOE M/D/F/V