Systems Support Specialist II - Trenton, SC

Generac Power Systems; Trenton (SC); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

Generac Power Systems Inc. seeks an Systems Support Specialist II to provide hands-on technical support for desktops, laptops, phones, and peripherals in a manufacturing environment.

The role involves assisting with server hardware, OS, and network infrastructure, with escalation to senior technicians as needed. On-site at the Trenton, South Carolina facility, the position requires strong problem-solving, documentation, and collaboration with the IT department.

Qualifikationen

• Associate degree in Computer Science or equivalent experience required.
• Bachelor’s degree in Computer Science preferred.
• MCSE, MCTS, CNA/Avaya telephony or ITIL certifications are a plus.

Aufgaben

• Provide hands-on support by installing, diagnosing, repairing, maintaining and upgrading laptops, desktops, phones, printers, bar code scanners and peripherals in an office and manufacturing environment.
• Assist higher level support with local server hardware, operating systems, network infrastructure and telephony; resolve incidents with customers via phone or virtual support.
• Create documentation on resolved issues, root cause analysis and troubleshooting steps.
• Assist in implementing business systems and manufacturing initiatives with end-user desktop support and usage guidance.
• Perform system upgrades and migrate users to new applications; ensure compliance with IT policies and security standards.
• Maintain asset inventory and support incident resolution through the ticket queue.

Kenntnisse

Troubleshooting PC's

Networking fundamentals

Technical communication

On-call support

Team collaboration

Ausbildung

Associate degree in Computer Science

Bachelor’s degree in Computer Science

Tools

MCSE Certification

MCTS Certification

Cisco Certified Network Administrator (CNA)

Avaya telephony certification

ITIL certification

Jobbeschreibung

We believe power is a promise - a shared commitment to be there for others when it matters most.For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.Ready to Power a Smarter World with us?The Systems Support Specialist II is responsible for providing technical support of desktop computers, laptops, telephones, peripherals, applications, and related technology. This position is expected to handle more complex or advanced technical support with assistance of System Matter Experts when required. Answers user PC and software questions, serve as liaison with the Information Technology Department, assists with software training, and troubleshooting hardware and software applications. Employee may be at remote site without quick access to higher tier of support.*This position is on site at our facility in Trenton, South CarolinaMinimum Qualifications:Associate degree in Computer Science or equivalent experience2 years of experience troubleshooting PC’s, printers, phone and network issuesPreferred Qualifications:Bachelor’s degree in Computer ScienceAdditional certification: MCSE (Microsoft Certified Systems Engineer), MCTS (Microsoft Certified Technology Specialist), CNA (Cisco Certified Network Administrator), Avaya telephony certification or ITIL certificationMajor Responsibilities:Provide hands on support by installing, diagnosing, repairing, maintaining and upgrading laptops, desktops, phone, printers, bar code scanners and peripherals within an office and manufacturing environment.Support higher level support specialists with local server hardware, operating systems, network infrastructure and telephony by delivering hands on support thru troubleshooting incidents with customers via phone or virtual communication.Perform assigned tasks with minimum supervision and manages efforts based on proper triage prioritization, documentation and closure; takes corrective action and/or escalates incidences to reduce service down time.Create documentation on new issues resolved, root cause analysis as well as troubleshooting steps attempted prior to closing or escalation of service requests.Assist in the implementation(s) of business systems and manufacturing initiatives delivering configurations and end user desktop support with adaptation and assistances of usage.Perform system upgrades; assist end users with migrating to new applications and converting personally developed data files. Follow operational standards for reporting, monitoring, troubleshooting and sourcing issues with provided tool sets.Participate in Tier 1 call/ticket queue as necessaryMaintain asset inventory of software and hardware through the asset management tool setsEnsures all configurations comply with IT policies and security parameters.Consult with IT personnel as necessary to diagnose and resolve system or networking issues.Assist with development, implementation, and management of policies, processes and standards within the complex technical environment across data, voice and video service delivery platforms.Establish and implement activities to improve technology compliance with internal policies and standards.Interact with vendors for incident resolution as required.Knowledge, Skills and Abilities:Advanced knowledge of Microsoft technologies relating to the configuration and troubleshooting of previous and current versions of Microsoft Windows, Office, Outlook, network printing, active directory services, Exchange, O365;Solid understanding of networking, wireless and telecommunication fundamentals;Solid understanding of assisting within Avaya or Cisco PBX in performing MAC and end user utilization support;Knowledge of operating systems (Windows Server and Linux OS), storage platforms and hardware technologies;Understanding/troubleshooting of Mobile technology and MDM as it relates to Smart Phones and Tablets;Understanding of installation/configuration and troubleshooting of audio/visual equipment to include video/teleconferencing and projectors;Strong problem solving skills;Solid verbal and written communication skills and willingness to actively contribute in a team environment;Ability to be on-call and deliver support during operations service interruptionsAbility to work later evening nights and weekend if required supporting business needs or IT initiativesAbility to travel among other facilities if needed#LI-BB1Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”