Systems Support Engineer I

Fusion HCR; Las Vegas (NV); On-site; USD 60,000 - 80,000; Full time

Job summary

Fusion HCR is seeking a Systems Support Engineer I to perform system installations, configurations, and related troubleshooting for a client in the gaming technology industry.

This role provides Tier 1 and Tier 2 technical support, fielding and resolving customer support tickets while collaborating closely with regional teams and partners to resolve technical problems, ensure system stability, and deliver high-quality support to end users and customers.

Qualifications

• Bachelor's degree in a technology-related field or equivalent experience.
• Minimum 1 year of experience in systems engineering, IT support, hardware/software troubleshooting, or a related role.
• General proficiency with Linux command line and related troubleshooting.
• Familiarity with virtualization, containerization, and open-source products.
• Knowledge of networking, operating systems, servers, and hardware diagnostics.
• Strong analytical, communication, and problem-solving skills.
• Customer-focused with experience handling technical support.
• Excellent written and verbal communication skills in English.
• Must have valid work authorization documents to work in the United States.
• Ability to successfully pass additional background screenings during employment to fulfill gaming industry regulation security requirements for client jurisdictions.
• Ability to work outside regular business hours and travel as needed based on business demands.
• This position requires a valid Passport.

Responsibilities

• Install, configure, and troubleshoot hardware, software, and tools for new and existing customer deployments.
• Perform system installations, upgrades, and maintenance, maintaining related technical documentation.
• Evaluate hardware compatibility and assist in implementing RFID technologies, providing feedback that drives hardware design decisions.
• Support Demo Room operations and resolve any technical issues affecting functionality.
• Deploy and maintain internal labs and vendor test environments.
• Provide on-call support as part of a team rotation, including nights/weekends/holidays as scheduled by management.
• Support remote and onsite technical operations while adhering to compliance standards.
• Perform software release certification testing with outside organizations such as BMM or GLI.
• Collaborate with internal teams and external stakeholders to maintain and improve system performance.
• Maintain compliance with local employment laws and regulations and recommended best practices; review policies and practices to maintain compliance.
• Document solutions, processes, and best practices to improve team efficiency and knowledge base accuracy.
• Perform other related duties as assigned to support evolving business needs.]
• CoT_job_summary_short":"COMPANY NAME: Fusion HCR\nKEY POINTS: Installations and troubleshooting, RFID integration, frequent travel"
• job_summary_short":"<p>Fusion HCR is seeking a Systems Support Engineer I to perform system installations, configurations, and related troubleshooting for a client in the gaming technology industry. This role provides Tier 1 and Tier 2 technical support, fielding and resolving customer support tickets while collaborating closely with regional teams and partners to resolve technical problems, ensure system stability, and deliver high-quality support to end users and customers.</p><p>This position requires frequent domestic travel with potential for international travel and a valid Passport. A bachelor’s degree and strong communication skills in English are required.</p>
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Skills

Linux

Virtualization

Containerization

Networking

Troubleshooting

Communication

Customer support

English proficiency

Education

Bachelor's degree in a technology-related field

Tools

VMware

Nutanix

Windows Server

PostgreSQL

Job description

Position: Systems Support Engineer I

Location: Las Vegas, NV (Onsite, with Frequent Domestic Travel; Potential International Travel)

Type: Direct Hire

Industry: Gaming Technology

Position Overview

Fusion HCR is seeking a Systems Support Engineer I to perform system installations, configurations, and related troubleshooting for a client in the gaming technology industry. This role provides Tier 1 and Tier 2 technical support, fielding and resolving customer support tickets while collaborating closely with regional teams and partners to resolve technical problems, ensure system stability, and deliver high-quality support to end users and customers. This role requires frequent domestic travel with potential for international travel.

Key Responsibilities

• Install, configure, and troubleshoot hardware, software, and tools for new and existing customer deployments
• Perform system installations, upgrades, and maintenance, maintaining related technical documentation
• Evaluate hardware compatibility and assist in implementing RFID technologies, providing feedback that drives hardware design decisions

Demo Room & Lab Support

• Support Demo Room operations and resolve any technical issues affecting functionality
• Deploy and maintain internal labs and vendor test environments

Technical Support & Operations

• Provide on-call support as part of a team rotation, including nights/weekends/holidays as scheduled by management
• Support remote and onsite technical operations while adhering to compliance standards
• Perform software release certification testing with outside organizations such as BMM or GLI
• Collaborate with internal teams and external stakeholders to maintain and improve system performance
• Maintain compliance with local employment laws and regulations and recommended best practices; review policies and practices to maintain compliance
• Document solutions, processes, and best practices to improve team efficiency and knowledge base accuracy
• Perform other related duties as assigned to support evolving business needs

Required Qualifications

• Bachelor's degree in a technology-related field or equivalent experience
• Minimum 1 year of experience in systems engineering, IT support, hardware/software troubleshooting, or a related role
• General proficiency with Linux command line and related troubleshooting
• Familiarity with virtualization, containerization, and open-source products
• Knowledge of networking, operating systems, servers, and hardware diagnostics
• Strong analytical, communication, and problem-solving skills
• Customer-focused with experience handling technical support
• Excellent written and verbal communication skills in English
• Must have valid work authorization documents to work in the United States
• Ability to successfully pass additional background screenings during employment to fulfill gaming industry regulation security requirements for client jurisdictions
• Ability to work outside regular business hours and travel as needed based on business demands
• This position requires a valid Passport

Preferred Qualifications

• Experience with VMWare, Nutanix, Windows Server, and PostgreSQL
• Understanding of casino operations

Physical Requirements

• Ability to sit or stand for extended periods while working at a desk or computer station
• Occasional lifting or carrying of objects weighing up to 50 pounds, such as hardware, equipment, or office supplies, with or without assistance
• Ability to perform tasks requiring fine motor skills, such as typing, using office equipment, or operating a computer
• Ability to travel locally and/or internationally 10-30% of the time for customer service needs or site visits; during exceptionally busy periods involving new deployments, travel could exceed 50% within a given month
• Ability to participate in in-person meetings and presentations, including standing or moving about a room
• Must be able to work in an office environment and/or customer site location with varying noise levels and demands

Why Join?

This is an opportunity to work at the intersection of gaming technology and hands-on systems support, with exposure to cutting-edge deployments, RFID implementation, and international travel as part of a growing delivery and support organization.