Systems Support Engineer

Resolution Think; Rockville (MD); On-site; USD 80,000 - 115,000; Full time

Job summary

Resolution Think LLC is seeking a talented Systems Support Engineer to provide IT Service Management support for Federal Occupational Health. This full-time position requires a Bachelor’s degree in computer science or related field, with responsibilities including troubleshooting and developing technical solutions. Ideal candidates will possess relevant certifications and U.S. citizenship, with opportunities for creativity and professional growth in a fast-paced environment.

Qualifications

• Degree required in computer science or similar.
• Project Management Professional (PMP) and PMI-PBA certifications are preferred.
• U.S. Citizenship required.

Responsibilities

• Develop technical solutions related to software and setup errors.
• Create workaround procedures when standard procedures fail.
• Escalate urgent problems requiring more knowledge.

Skills

Troubleshooting

Technical Solutions

Project Management

Business Analysis

Education

Bachelor’s degree in computer science

Master’s degree (preferred)

Job description

Resolution Think LLC joint venture, is seeking a talented and experienced Systems Support Engineer to provide Information Technology Service Management support for Federal Occupational Health, Information Technology, (FOH IT). The services provided will support FOH IT in performing its FOH enterprise-wide IT responsibilities covering FOH and its customers, will perform strategic and technical ITSM tasks and activities essential for FOH to optimize operational performance, and will provide administrative, technical and engineering staff to develop, implement, and maintain elements of the assigned infrastructure.

Job Details

Job Title: Systems Support Engineer

Position Type: Full-Time

Education Level: Bachelor’s Degree

Job Shift: Day

Travel: 10%

Job Category: Information Technology

*This position is contingent upon award of contract*

All qualified candidates are encouraged to apply, including:

Minorities, Women, Individuals With Disabilities, And Protected Veterans.

Essential Functions and Job Responsibilities:

• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources
• Familiar with standard concepts, practices, and procedures within a particular field
• Relies on limited experience and judgment to plan and accomplish goals
• Performs a variety of tasks
• Works under general supervision
• A certain degree of creativity and latitude is required
• Typically reports to a manager
  
  

Requirements:

• Degree:Bachelor’s degree in computer science or similar degree (Masters preferred)
• Education: Graduate from a college or university accredited
• Certification: Project Management Professional (PMP), Professional in Business Analysis (PMI-PBA)
• Citizenship: U.S. Citizenship
• Credentialing: Ability to pass background check and drug screen. Current physical and immunizations
• Physical:Possess and maintain the ability to lift and manipulate loads or weights up to 20 kilograms/45lbs
• Job Site Requirements: You must be on the premises to perform the job. The environment is fast-paced and multifaceted, with conditions and duties that can change quickly throughout a shift
  
  

.

Industry

Information Technology

Company:

Resolution Think, LLC

We are an Equal Opportunity/Affirmative Action/Disability/Vets Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sexual orientation, gender, gender identity, national origin, disability, or protected Veteran status. As an Equal Employment Opportunity/Affirmative Action employer, Resolution Think is committed to providing equal employment opportunity to all job seekers.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Internet Publishing

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