Systems Support Associate

Aleron; Pittsburgh (Allegheny County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Systems Support Associate to join their dynamic team in Pittsburgh. This role involves coordinating the implementation of copier devices within customer networks, ensuring seamless integration and training. The ideal candidate will possess a strong technical background in networking and printing, along with excellent organizational and communication skills. This position offers a unique opportunity to work closely with diverse customer populations, ensuring high levels of satisfaction while managing multiple projects efficiently. If you're ready to take on a challenging yet rewarding role, we encourage you to apply!

Qualifications

• Experience in networking and printing environments is essential.
• Strong communication and organizational skills are required.

Responsibilities

• Coordinate with customer IT for equipment installation and training.
• Monitor order statuses and ensure site readiness for implementation.

Skills

Networking experience

Basic PC hardware knowledge

Knowledge of network devices

Organizational skills

Communication skills

Problem-solving skills

Tools

Microsoft Office

OTIS

Job description

Description

Acara Solutions is looking for a Systems Support Associate in the Pittsburgh, PA Area.

If interested, send resumes to Christina at [e-mail].

Essential Job Functions

1. Pre-Implementation Coordination
   1. Monitoring of individual orders through OTIS.
   2. Confirm equipment orders are accurate & resolve issues with incorrect customer contact information or non-supported product.
   3. Validate site is ready for implementation (device installation complete, network drops, site readiness issues, building access, etc.).
   4. Confirm customer IT contact information.
   5. Contact customer IT resource and gather equipment configuration information.
   6. Schedule appointment for implementation/training with Customer contact.
2. Implementation Coordination and Communication
   1. Confirm that equipment delivery date is accurate.
   2. Confirm appointment with IT contact prior to arriving for implementation.
   3. Complete implementation and provide operator training.
   4. Have customer complete/sign customer acceptance form confirming service was delivered.
3. Administrative
   1. Time spent contacting customer, confirming, scheduling, and gathering information.
   2. Update, post, and review OTIS notes.
   3. Use of tools for role (OTIS, Microsoft Excel, Microsoft Outlook).
   4. Provide status on site completion CAF and OTIS updates.
4. Workers must be able to travel if needed and expense their travel costs for reimbursement per the travel policy.

Primary Duties

SSAs will be trained to perform the following job duties:

• Work with customer's IT department to add the copier device to their network for scanning.
• Add print drivers to customer's network.
• Set up customer's email.
• Create accounting codes.

Create file pathways for scanning to network location.

Job Requirements

Required Skills / Qualifications:

• Previous technical experience in networking and printing environment.
• Working knowledge of basic PC hardware and software.
• Knowledge of network devices (hubs, switches, routers).

Preferred Skills / Qualifications:

• Good organizational skills: efficiently organize multiple coordination assignments and prioritize work.
• Excellent written and verbal communication skills (including email, phone, reporting).
• Ability to interact with diverse customer populations (internal and external).
• Responsibility for and ensuring customer satisfaction.
• Strong problem-solving and analytical skills.
• Ability to project schedule needs for on-time project completion.
• Ability to handle change under pressure.
• Creative and strong negotiation skills.
• Proficiency in Microsoft Office.
• Ability to work efficiently without direct supervision.
• Contribute effectively in team environments.
• Excellent presentation skills.

Aleron companies are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other protected basis. We welcome applications from diverse candidates, including people with disabilities. Accommodations are available upon request during the selection process.

Applicants must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.