Systems Support Analyst II - Medical Imaging / Linux - PACS

Intelerad Medical Systems; Myrtle Point (OR); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare technology firm in Oregon is seeking a Technical Support Specialist to serve as an escalation point for complex issues. The role involves troubleshooting application and system issues, mentoring junior team members, and contributing to client support efforts. The ideal candidate will have a bachelor’s degree and at least 3 years of experience in technical support, with strong skills in troubleshooting and customer service. This position offers remote work flexibility and opportunities for professional growth.

Benefits

Career advancement opportunities

Flexible work schedule

Collaborative work environment

Qualifications

• Minimum 3+ years in a technical support role or similar.
• Exceptional troubleshooting and analysis skills across applications.
• Proficiency in relational databases.

Responsibilities

• Serve as an escalation point for complex technical issues.
• Troubleshoot advanced application and integration issues.
• Provide technical mentorship to team members.

Skills

Troubleshooting skills

Communication skills

Customer service orientation

Root cause analysis

Education

Bachelor's degree in computer engineering or related field

Tools

Windows Server

PostgreSQL

SQL Server

Oracle

Job description

Overview

Employer Industry: Healthcare Technology

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely from anywhere, offering flexibility in your schedule
• Supportive and collaborative work environment
• Chance to work with cutting-edge medical imaging solutions that improve patient outcomes
• Engage in continuous learning and mentorship opportunities within a skilled team

What to Expect (Job Responsibilities)

• Serve as an escalation point for complex technical issues from Level I analysts and end-users
• Troubleshoot and resolve advanced application, system, and integration issues with internal teams and external vendors
• Provide technical mentorship and support to junior team members, fostering knowledge sharing
• Analyze trends in support cases to identify root causes and recommend long-term solutions
• Handle incoming client calls, providing direct technical support with effective communication

What is Required (Qualifications)

• Bachelor’s degree in computer engineering, information systems, or a related field, or equivalent professional experience
• Minimum 3+ years in a technical support, systems administration, or application analyst role
• Exceptional troubleshooting and root cause analysis skills across application, database, and network layers
• Strong customer service orientation with excellent verbal and written communication skills
• Proficiency in Windows Server environments and experience with relational databases including PostgreSQL, SQL Server, and/or Oracle

How to Stand Out (Preferred Qualifications)

• Industry certifications (e.g., Microsoft, VMware, Cisco) strongly preferred
• Red Hat Certified System Administrator (RHCSA) or equivalent Linux certification
• Fluency in additional languages; French is a strong asset
• Experience supporting mission-critical applications in regulated industries such as healthcare or life sciences

#HealthcareTechnology #RemoteWork #CareerGrowth #TechnicalSupport #HealthcareSolutions

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