Systems Support Analyst II

Centris Federal Credit Union; Omaha (NE); On-site; USD 90,000 - 130,000; Full time

Job summary

Centris Federal Credit Union is seeking a tech-savvy leader to guide our lending systems and enterprise platforms. The role provides end-to-end system oversight, troubleshooting, and collaboration across departments to improve efficiency and service for members.

You will drive change management, governance, vendor relationships, and roadmaps, while identifying automation opportunities to deliver measurable cost savings and ensure regulatory compliance and reliable operations for internal users

Qualifications

• Experience with vendor management, budgeting, and strategic planning.
• Demonstrated leadership of complex projects and cross-functional teams.
• 5 years: 5+ years progressive systems analysis, business systems, or financial technology experience.

Responsibilities

• Oversee, manage, and maintain knowledge of our lending system functionality to maximize the member service experience.
• Troubleshoot and problem solve for any lending system issues.
• Conduct lending system maintenance to maintain regulatory compliance.
• Review and document all system releases
• Present summary of all releases to testing project team
• Provide response to all release questions
• Perform all server and database patches
• Oversee, manage, and maintain knowledge of assigned applications
• Monitor and troubleshoot system issues
• Maintain system availability
• Partner with internal business unit owner(s) to review, test and implement system releases and enhancements
• Provide assistance and backup support to the Technology Services department to serve members and ensure continuing operations
• Build outapplicationroadmaps and lifecycle management for critical enterprise systems.
• Help drive governance, change management, risk management, and vendor relationship strategies.
• Identifyautomation opportunities and deliver measurable cost savings and efficiencies.

Skills

Vendor management

Budgeting

Strategic planning

Job description

The primary purpose of this position is to lead Centris Federal Credit Union in our mission to be a trusted life-long financial partner. This position requires the ability to take the initiative to research and learn systems and processes throughout the Credit Union in order to provide functional expertise and troubleshooting to the organization to ensure well-informed decisions, efficient workflow, and effective transaction completion. Provide end-user support and collaboration to all departments as well as combining financial institution business process expertise with technology solutions to improve business processes, automation, and efficiency to ensure exceptional service is provided to internal and external members. Support the credit union by maintaining several critical systems in order for internal members to effectively and efficiently use the systems to provide exceptional service to credit union members. Act as a trusted advisor to business leaders on technology capabilities, risk, and transformation opportunities.

• Serve the needs of members by thorough, effective management of our systems
  • Oversee, manage, and maintain knowledge of our lending system functionality to maximize the member service experience.
    • Troubleshoot and problem solve for any lending system issues.
    • Conduct lending system maintenance to maintain regulatory compliance.
    • Change Management: System Releases, Server, and Database
      • Review and document all system releases
      • Present summary of all releases to testing project team
      • Provide response to all release questions
      • Perform all server and database patches
    • Oversee, manage, and maintain knowledge of assigned applications
      • Monitor and troubleshoot system issues
      • Maintain system availability
      • Partner with internal business unit owner(s) to review, test and implement system releases and enhancements
• Provide assistance and backup support to the Technology Services department to serve members and ensure continuing operations. Support may include helpdesk coverage as well as on-call maintenance for hardware and software.
• Build outapplicationroadmaps and lifecycle management for critical enterprise systems.
• Help drive governance, change management, risk management, and vendor relationship strategies.
• Identifyautomation opportunities and deliver measurable cost savings and efficiencies.

Qualifications

Experience

Required

Experience with vendor management, budgeting, and strategic planning.

Demonstrated leadership of complex projects and cross-functional teams.

5 years: 5+ years progressive systems analysis, business systems, or financial technology experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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