Systems Support Analyst II

Arkansas Children’s Hospital; Little Rock (AR); On-site; USD 61,992,000 - 77,146,000; Full time

Job summary

Arkansas Children’s Hospital’s Information Technology department is seeking a Day Shift, Full-time IT support professional on-site in Little Rock. The role covers installation, maintenance, and support of computer and network systems, with a salary range of $21.70 to $27.10 per hour based on experience and qualifications.

The ideal candidate will have a high school diploma or GED, with an Associate’s degree recommended.

Qualifications

• High school diploma or GED required.
• Associate's Degree recommended.
• 2 years of relevant IT experience, or 4 years of experience in lieu of a diploma/GED.

Responsibilities

• Maintains desktop hardware/software and network support.
• Receives and responds to incoming calls, pages and/or emails regarding computer systems and network problems.
• Monitors, tests, and maintains end user connectivity to network computer systems.
• Performs on-site analysis, diagnostics, and resolution of complex system problems.
• Develops and maintains an inventory of hubs, routers, switches, bridges, server boxes, cabling, and other networking equipment.
• Documents instances of systems and network failure, repair, installation, and removal.
• Performs hardware and peripheral equipment upgrades and repairs.
• Assists in performing systems backups and recovery.
• Aids in development of business continuity and disaster recovery plans and responds to crises accordingly.
• Performs other duties as assigned by management, commensurate with knowledge and experience.
• Rotating On-Call Pager.
• Performs other duties as assigned.

Education

High school diploma or GED

Associate's Degree (recommended)

Job description

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

Work Shift: Day Shift Time Type: Full time Department: CC017130 Information Technology Summary: Monday to Friday, 8:00 a.m. to 5:00 p.m. — On-site Salary: Most new hires start between $21.70-$27.10 per hour, depending on experience and qualifications.

Additional Information: This position will support and maintain in-house technology equipment and IT assets. This includes installation, maintenance, and general support of computer and network systems. Monitor systems ensuring optimal performance and address end-user hardware and software request.

Required Education: High school diploma or GED or equivalent Recommended Education: Associate's Degree in a related field of study.

Required Work Experience: High School Diploma/GED and 2 years of relevant experience, or 4 years of experience in lieu of a diploma/GED.

Recommended Work Experience:

Required Certifications:

Recommended Certifications: A+ - CompTIA, Network+ - CompTIA, Security+ - CompTIA

1. 1. Maintains Desktop Hardware/Software and Network Support.
2. 2. Receives and responds to incoming calls, pages and or emails regarding computer systems and network problems.
3. 3. Monitors, tests, and maintains end user connectivity to network computer systems.
4. 4. Performs on-site analysis, diagnostics, and resolution of complex system problems.
5. 5. Develops and maintains an inventory of all hubs, routers, switches, bridges, server boxes, cabling, and other networking equipment.
6. 6. Documents instances of systems and network failure, repair, installation, and removal.
7. 7. Performs hardware and peripheral equipment improvements, upgrades and repairs.
8. 8. Assists in performing systems backups and recovery.
9. 9. Aids in the development of business continuity and disaster recovery plans, maintains current knowledge of plan executables, and responds to crises in accordance with business continuity and disaster recovery plans.
10. 10. Performs other duties as assigned. that are in the determination of management associated with the position and are commensurate with the incumbent's knowledge and experience.
11. 11. Rotating On-Call Pager.
12. 12. Performs other duties as assigned.

Arkansas Children’s is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas. Arkansas Children’s is driven by four core values—safety, teamwork, compassion and excellence—which inform every action. Arkansas Children’s Hospital has received Magnet Status from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology. For more than a century, Arkansas Children’s has met the unique needs of children. But we’re more than just a hospital treating sick kids—our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow. Arkansas Children’s Little Rock campus includes a 336-bed hospital with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children’s Northwest provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state.

Michael – Business Operations Manager “Arkansas Children’s is a place of hope and comfort for children and parents. When you are at children’s, you are part of an elite team united with a common goal of saving children and making their lives better.”

Linda – Information Systems Analyst “We are an organization of care, love, and hope while we champion children.”

Angela – Parking and Fleet Coordinator “Care, love, and hope for children!”

Kathy – Administrative Assistant “When I think of my time here at Arkansas Children’s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!”

Nick – Supply Assistant