Systems Support Analyst I

Utah Transit Authority; Salt Lake City (UT); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Tuition reimbursement

Transit passes

Job summary

Utah Transit Authority is seeking a systems support specialist to provide tier-1/2 IT support, manage server and data infrastructure, and assist with installs, patches, and backups. The role involves monitoring systems and supporting recovery operations under supervision.

Ideal candidates hold an associates degree and relevant IT certifications, with experience in Windows Server, Active Directory, DNS/DHCP, and virtualization. On-site work in Salt Lake City, UT is required.

Qualifications

• This position requires an Associates degree in a related field and IT certifications are preferred.
• Experience with Windows Server, AD, DNS/DHCP, and virtualization is expected.
• Familiarity with Linux/Unix, VMware ESX, and Exchange/Office 365 is beneficial.

Responsibilities

• Provide support and resolution of IT service requests and incidents.
• Assist with server and data infrastructure installs, firmware, software releases, and patches.
• Monitor backups, server availability, and perform recovery as needed.
• Participate in system installation and upgrade projects under supervision.

Skills

Strong communication

Customer service

Project management

Team leadership

Analytical problem-solving

Prioritization

Education

Associates degree in computer hardware/soft/IS

CompTIA A+

CompTIA Network+

CompTIA Linux+

CompTIA Security+

MCITP / MCSE / MCITP

MCSA: Windows Server

RHCE

MCTS

VMware ESX

Microsoft Exchange / Office 365

Tools

Active Directory

DNS/DHCP

VMware ESX

Linux/Unix

Office 365

Job description

Description

JOB SUMMARY

Provides support and resolution of support requests. Support for installs of new server and data infrastructure, firmware, software releases and security updates and application patches. Assist in the resolution of hardware and software related problems in the infrastructure. Assist in monitoring and performing system backups and recovery. Monitoring server and data infrastructure availability. Participates in projects such as system installation and upgrades as assigned. Works under direct supervision.

MINIMUM QUALIFICATIONS

This is a career-ladder position.

EDUCATION / TRAINING

• Associates degree in a field related to computer hardware, software, or information systems
• Preferred IT related professional certifications such as but not limited to:
• CompTIA A+
• CompTIA Network+
• CompTIA Linux+
• CompTIA Security+
• Microsoft Certified IT Professional (MCITP)
• MTA: IT Infrastructure
• MCSA: Windows Server
• Microsoft's Certified Systems Engineers (MCSE)
• Microsoft Certified Technology Specialist (MCTS)
• VMware Certified Professional (VCP)
• Red Hat Certified Engineer (RHCE)
• Microsoft Certified IT Professional (MCITP)

EXPERIENCE

Knowledge & Experience

• Two (2) years of directly related work experience in:
• Direct related administration experience with Microsoft 2008 and above server operating systems and Windows 7 and above workstation operating systems in a corporate domain environment.
• Active Directory group policy
• Knowledge of core Microsoft technologies/implementations to include Active Directory Domain Services, Domain Name Services, and Dynamic Host Configuration Protocol.
• Experience VMWare ESX.
• Experience with Linux or Unix operating systems.
• Experience using Microsoft Exchange and Office 365 Exchange environments.

Skills & Abilities

• Strong written and oral communication skills.
• Strong customer-service focus.
• Highly self-motivated and directed.
• Strong attention to detail and well organized.
• Project management skills.
• Ability to effectively prioritize and execute tasks in a deadline driven environment.
• Able to communicate and present complex multidisciplinary ideas in both technical and user-friendly language.
• Competent team leadership and able to transfer knowledge to other in the team.
• Strong analytical and problem-solving abilities.
• Experience working in a team-oriented, collaborative environment.
• Ability to conduct research into complex issues, standards, and products.
• Ability to read and interpret technical documents and procedure manuals.

Must be able to pass BCI, FBI, and UCJIS background check.

- OR - An equivalent combination of relevant education and experience. [UTA reserves the right to determine the equivalencies of education and experience.]

Pay Rate

$27.84 per hour or more depending on experience

UTA's benefits package for full-time administrative employees includes:

• Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts.
• Health and Wellness Clinics for on-site medical care at no cost to employees, spouses, and dependent children.
• 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA
• 10 paid holidays and two paid (2) floating holidays per year.
• Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.
• Generous tuition reimbursement for higher education, available for both bachelor’s and master’s degree.
• Training, development, and career advancement opportunities.
• Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
• Free transit passes for employee, spouse, and dependent children.
• Employee assistance program – includes counseling, legal services, financial planning, etc.
• UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
• Free on-site fitness facilities and discounted membership to VASA Fitness.

Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at 801-287-2324. A minimum of two work days' notice prior to the need for the accommodation is required.

Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40, 655, and 219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.