Systems Specialist

Golder Ranch Fire District; Oro Valley (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

ASRS match

Medical/Dental/Vision

PTO & Holidays

Education reimbursement

Retirement plans

Concierge healthcare

Job summary

Golder Ranch Fire District is seeking a Systems Specialist to maintain reliable and secure IT services for the district and partners. You will provide responsive support, manage backups, and assist with virtualization and VM environments to keep operations running 24/7.

The role requires hands-on IT skills, strong communication, and a commitment to public safety technology. This is a mission-driven team serving the community with integrity.

Qualifications

• Four years of related IT experience or an Associate's degree with two years of experience.
• Experience with Microsoft 365, Teams, and AD administration helpful.
• Ability to troubleshoot hardware, software, and network issues.

Responsibilities

• Provide Tier 1 and 2 helpdesk support for hardware, software, telecom, internet, intranet, and network issues.
• Monitor and maintain backup protocols for all electronic data.
• Imaging and PC replacement for the District.
• Monitor IT infrastructure and application components for performance and availability.
• Assist with virtualization and hypervisors, and manage VMs.
• Establish and maintain user accounts, files, and access rights.

Skills

Helpdesk support

Networking basics

Windows OS

Active Directory

Security awareness

Virtualization basics

Education

Associate's degree in information technology

High school diploma or GED

Tools

PowerShell

Cisco routers

O365/Teams

PC imaging

Job description

Join our growing team and make a real impact every day at Golder Ranch Fire District!Benefits for this position: We have an amazing benefits package, worth approximately 35% of your salary!Arizona State Retirement System (ASRS) with up to 12% matchMedical, Dental, Vision, and Life InsurancesPaid Time Off (PTO) accrual at 10 hours per pay period (260 hours per year), and 12 Paid Holidays annually (birthday included)District paid concierge healthcare service for you and your familyOpportunity for continued education reimbursementOption to participate in additionally self-funded retirement plans and a variety of supplemental insurance plansThe best benefit of all is our people! Join an amazing team of dedicated colleagues and courageous first responders who serve our community with commitment and heart. This is more than a job — it’s an opportunity to be part of a collaborative, mission-driven organization where you’ll work alongside people you genuinely enjoy while making a direct impact on public safety and community well-being.Job Summary:The Systems Specialist supports the District’s information technology environment to help ensure reliable, secure, and effective technology services for members and District partners. This position provides technical expertise and responsive customer support while contributing to the availability and effective operation of the District’s technology systems and resources. This position participates in an on-call rotation to support the District’s 24/7 operations.Duties/Responsibilities:Provides Tier 1 and 2 helpdesk support for hardware, software, telecommunication systems, internet, intranet, and network/LAN problems; troubleshoots and resolves service requests or escalates issues as appropriate and updates tickets accordingly.Monitors and maintains comprehensive back-up protocol of all electronic data.Reviews, analyzes, modifies, installs, and debugs operating and application systems.Performs primary imaging and PC replacement function for the Fire District.Monitors IT infrastructure and application components for proper operation within established performance, function, and availability expectations.Assists with monitoring and maintaining virtualization technology, hypervisors, and virtual machines.Performs troubleshooting to include hardware, software, security malware, and virus issues.Consults with employees to ensure efficient use of computer-related software.Assists in establishing and maintaining user accounts, files, and rights.Works with vendors for software support and problem resolution.Develops, updates, and maintains clear documentation of IT processes and functions.Performs other duties as assigned.Core Competencies:Technology and Systems Proficiency – Ability to apply an intermediate level of technical knowledge and skills across computer hardware and software, applications, networking and wireless technologies, and related technology systems and environments. Demonstrates proficiency in the use of technology and the ability to learn and apply technical information effectively.Problem Solving and Judgment – Ability to analyze technical issues, identify root causes, evaluate alternatives, and determine appropriate solutions. Exercises sound judgment, critical thinking, and initiative when addressing technical challenges and minimizing operational disruption.Technical Communication and Customer Service – Ability to communicate technical information clearly and professionally to individuals with varying levels of technical knowledge. Demonstrates responsiveness, patience, and a service-oriented approach while building positive working relationships with others.Adaptability and Continuous Learning – Ability to adapt to changing priorities, technologies, and organizational needs. Demonstrates initiative in developing knowledge and skills, remains receptive to feedback, and applies learning to improve performance.Accountability and Reliability – Ability to work independently, manage multiple priorities, take ownership of responsibilities, and follow through on commitments. Demonstrates dependability, initiative, and accountability while consistently meeting established expectations and maintaining quality and professional standards.Confidentiality and Information Security – Ability to exercise discretion and sound judgment when accessing, handling, or safeguarding confidential and sensitive information. Demonstrates integrity and an understanding of the responsibility associated with access to District information and technology resources.Required Education and Experience:High school diploma or GED equivalent and four (4) years of related experience.ORAssociate's degree in information technology or related field from an accredited college or university recognized by the U.S. Department of Education and two (2) years of related experience.An equivalent combination of education, training, and experience sufficient to successfully perform the essential functions of the position may be considered.Required Licenses and Certifications:Must possess and maintain a valid Arizona driver’s license with an acceptable driving record.Preferred Qualifications:Bachelor’s degree in information technology or related field from an accredited college or university recognized by the U.S. Department of Education.Experience with Microsoft Enterprise Domain Structure, and O365 including Teams.Experience with Cisco routers and VoIP.Experience with PowerShell or other scripting languages.Experience with PC imaging.Experience working with Public Safety networks and/or applications environment.Preferred Licenses and Certifications:CompTIA A+ certification.CompTIA Network+ certification.First review of applications: 10/26/2026If enough applications are received, posting will close.All contact with applicants will be via email. No walk-in applications will be accepted.If you do not meet the minimum qualifications of this position, you will not continue in the process.Veterans’ Preference Documentation Requirements: In accordance with A.R.S. §38-492, applicants requesting Veteran’s Preference must submit required supporting documentation at the time of application. Within the application, applicants must upload documentation verifying military service and eligibility, such as:DD Form 214 or DD Form 215 (showing discharge status and dates of service), and/orVA or DoD disability letter (if claiming preference as a disabled veteran or service-connected disability), and/orOther official documentation that confirms eligibility for Veterans’ Preference under Arizona law.The District cannot apply Veterans’ Preference if required documentation is not received with application submission.Safety Sensitive: This job is designated by GRFD as a safety-sensitive position because it includes tasks or duties that GRFD, in good faith, believes could affect the safety or health of the employee performing the task or others (ARS 23-493). This job may require the operation of a motor vehicle, equipment, machinery, or power tools. An applicant or incumbent may be disqualified, disciplined, or terminated, if they are determined to be positive for marijuana or its metabolites, regardless of cardholder status.Selection process may consist of: Application screening, skills assessment, credibility assessment, and interview(s). The pre-employment process for the successful candidate may include but is not limited to background checks (i.e. driving record, criminal history, etc.), physical examination, drug screen, and fingerprint checks.Candidate Notification: All candidate notifications will be completed by email. Please ensure you have entered your email address correctly before submitting your application. In case we need to reach you by phone, please ensure your voicemail is set up and not full.Reasonable Accommodation Request: Applicants with disabilities requiring reasonable accommodation for this process must contact Human Resources at [phone] option 6.Golder Ranch Fire District is a Drug and Tobacco-Free Workplace, and an Equal Opportunity Employer