Systems & Software Analyst IV- HRIS

Duquesne Light Company; Pittsburgh (Allegheny County); On-site; USD 90,000 - 130,000; Full time

Job summary

Duquesne Light Holdings in Pittsburgh, PA, seeks an SAP SuccessFactors expert to manage system administration, configurations, reporting, and vendor relations in a hybrid work setting.

You will partner with HR leadership and IT teams to translate business requirements into configurations, oversee QA/UAT, and ensure data integrity across HRIS and related interfaces.

Qualifications

• Bachelor’s degree in computer science, IT or related field.
• 5+ years supporting and administering corporate applications.
• Experience with cloud infrastructure (AWS/Azure/Google) and hybrid environments.
• Experience with SuccessFactors (System Admin/Maintenance/User Support).
• Experience leading technical teams.

Responsibilities

• Serve as SAP SuccessFactors technical expert and vendor liaison.
• Translate business requirements into technical tasks and configurations.
• Collaborate with HR and functional teams for system enhancements.
• Manage roles, workflows, rules, and system settings.
• Oversee integrations between SuccessFactors and other systems.
• Lead QA, UAT, and end‑to‑end testing for changes.

Skills

Cloud computing concepts

SQL experience

Vendor coordination

APIs & integrations

Communication skills

SaaS solutions

Education

Bachelor’s degree in computer science / IT

Tools

SAP SuccessFactors

SSO

PGP/SSH file encryption

SFTP integrations

Job description

Location: Nova Place, Pittsburgh, PA – Hybrid

Job Duties and Responsibilities

• Serve as SAP SuccessFactors technical expert, responsible for vendor relationship, including system administration, maintenance, user support, configuration, and reporting.
• Act as the primary point of contact between the project management team, business users, and software vendors, translating business requirements into actionable technical tasks.
• Collaborate with HR leadership and functional teams to translate business requirements into system configurations and enhancements.
• Support HR initiatives by identifying opportunities to streamline processes and improve system utilization.
• Manage role‑based permissions, workflows, business rules, and system settings.
• Implement system updates and stay current with SAP SuccessFactors releases.
• Ensure accuracy and consistency of HR data across systems and integrations.
• Work with teams to support interfaces between SuccessFactors and other enterprise systems (e.g., payroll, finance, identity management).
• Assist in troubleshooting integration issues and ensuring data flows correctly between systems.
• Participate in testing of integrations and system changes, including UAT coordination.
• Participate in HR team meetings, planning sessions, and strategy discussions as the HR systems SME.
• Monitor the system for failures and errors, update documentation for scheduled tasks and error reporting, and refer complex issues to appropriate technical areas.
• Collaborate with existing and prospective software vendors to ensure solutions align with the company’s technical framework.
• Provide guidance on integrations with SAP SuccessFactors, including SQL logic.
• Manage work between vendor and internal teams (e.g., integrations, SSO).
• Work with vendors on reporting or communicating bugs and defects within their systems.
• Oversee QA practices and conduct end‑to‑end testing to verify that new applications meet business requirements.
• Assist business users in understanding technical details of systems and address tickets within established SLA targets.
• Apply knowledge of cloud computing concepts to ensure SaaS solutions are properly integrated with existing infrastructure.
• Work closely with technical teams to implement Single Sign‑On (SSO) for new applications.
• Maintain and modernize HRIS repository (SQL database), ensuring reliability and driving future‑state migration to a scalable solution.

Education and Experience Requirements

• Bachelor’s degree in computer science, information technology, or a related field.
• 5+ years of experience supporting and administering corporate applications such as ERP, CRM, or other business systems.
• Proven experience managing cloud infrastructure (AWS, Azure, Google Cloud) and hybrid environments.
• Experience with SuccessFactors (System Admin/Maintenance/User Support).
• Experience managing and leading technical teams.

Required Skills and Qualifications

• Strong understanding of cloud computing concepts and SaaS solutions.
• SQL experience for querying databases and troubleshooting integrations.
• Experience with ticketing software, backlog management, and work prioritization.
• Excellent communication skills, able to explain technical concepts to non‑technical business users.
• Experience coordinating and communicating with software vendors.
• Ability to collaborate with multiple technical teams to ensure successful application implementation.
• Analytical skills to assess business needs and translate them into technical requirements.
• Working knowledge of APIs and system integrations; administer SFTP‑based integrations, including file encryption (PGP/SSH) and decryption processes.

Preferred Skills

• Familiarity with corporate applications in an enterprise environment.
• Previous experience as a technical liaison in a similar role.
• Understanding of SSO implementation and integration processes.
• Familiarity with QA practices and end‑to‑end testing methodologies.

Core Values

• Energized to shape the future.
• Bold in thinking and exploring new possibilities.
• Collaborative approach to challenges.
• Responsible in commitment to safety, asset and financial management, and interaction with others.
• Self‑less service to the community, both on the job and through volunteerism.

Equal Opportunity Employer

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation, gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please email [e-mail] describing the requested accommodation.