Systems Ops Intern: Data, Dashboards & Automation

Intercontinental Exchange; Atlanta (GA); On-site; USD 28,000 - 39,000; Full time

Job summary

Intercontinental Exchange (ICE) is offering a Systems Operations Analyst Intern program in Atlanta. This internship combines hands-on work with practical professional development, including weekly leadership sessions, and exposure to financial services, technology, and mortgage industries.

You’ll support incident monitoring, operational reporting, and documentation while participating in an automation and AI initiative.

Qualifications

• Currently enrolled in a Computer Science, Information Systems, Engineering, or related degree program, advancing to at least junior year, or a recent graduate
• Clear technical writing skills to turn multi-step processes into accurate, easy-to-follow documentation
• Coursework or project experience with SQL, Python, or similar for working with data
• Solid Excel skills and comfort learning new tools (ServiceNow, Jira, Confluence, or similar)
• Strong attention to detail, curiosity, and ability to stay composed in a fast-paced environment

Responsibilities

• Own a scoped procedure testing and refresh effort. Validate runbooks against live systems, rewrite for cross-shift execution, and present results to leadership
• Assist with monitoring dashboards during business-hours shift coverage and triage low-severity tickets
• Pull and organize data from ServiceNow to support operational reporting (incidents, deployments, changes)
• Contribute to automation and AI initiatives by testing workflows, documenting processes, and building smaller components
• Join incident bridge calls and team meetings across shifts and locations to learn how a global systems ops team runs a live exchange environment

Skills

Clear technical writing

Attention to detail

Curiosity

Composure under pressure

Education

Pursuing BS in CS/Information Systems (or related)

Tools

SQL

Python

Excel

ServiceNow

Jira

Confluence

Job description

Intercontinental Exchange (ICE) is offering a Systems Operations Analyst Intern program in Atlanta. This internship combines hands-on work with practical professional development, including weekly leadership sessions, and exposure to financial services, technology, and mortgage industries.

You’ll support incident monitoring, operational reporting, and documentation while participating in an automation and AI initiative.