Systems Operations & Application Support Specialist

PCI Professional Services; Hyattsville (MD); On-site; USD 70,000 - 90,000; Full time

Job summary

PCI Professional Services is seeking a Systems Operations & Application Support Specialist for a contract with the CDC. This role involves supporting and optimizing the infrastructure and technical environments for mission-critical operations.

The ideal candidate will have a degree in Information Technology or a related field, along with over 5 years of IT systems support experience. Responsibilities include managing secure systems for research data, ensuring compliance, and providing client engagement.

Qualifications

• 5+ years of hands-on experience in IT systems support.
• Ability to analyze and improve technical environments.
• Experience with secure, regulated environments.

Responsibilities

• Administer CCQDER network, servers, and storage systems.
• Support deployment and optimization of research tools.
• Manage secure storage and compliance with federal requirements.

Skills

IT systems support

Infrastructure management

Technical troubleshooting

Project management

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Video/audio systems

Transcription tools

Job description

The Systems Operations & Application Support Specialist will support PCI Professional Service's contract with the CDC. This role will report to the Program Manager and will be onsite.

Position Summary

The Systems Operations & Application Support Specialist provides advanced technical leadership and hands-on support across Centers for Disease Control and Prevention (CDC), Collaborating Center for Questionnaire Design and Evaluation Research (CCQDER) systems, applications, and research data environments. This role is responsible not only for maintaining and optimizing existing infrastructure, but also for proactively identifying opportunities to enhance system performance, modernize legacy environments, and improve data workflows in alignment with CCQDER’s evolving mission.

The position requires a forward-thinking technical professional who can assess current-state environments, recommend practical technical solutions, and execute approved enhancements within a secure, highly regulated federal research setting.

Key Responsibilities

Systems Operations, Infrastructure, and Application Support

• Administer and maintain CCQDER network, servers, storage systems, desktops, and specialized video/audio research environments
• Install, configure, and upgrade hardware and software across systems and applications
• Provide end-to-end troubleshooting and performance tuning to ensure system reliability and efficiency
• Manage system monitoring, backup, recovery, and disaster recovery processes
• Coordinate closely with CDC OCIO and enterprise IT teams to ensure alignment with agency infrastructure and standards

Technical Strategy, Continuous Improvement, and Modernization

• Assess current system architecture, infrastructure, and application environments to identify risks, inefficiencies, and modernization opportunities
• Develop and present practical, implementable recommendations for system improvements, upgrades, and technology adoption (e.g., storage optimization, system performance, application evolution)
• Support transition from legacy systems to modern COTS and cloud-based solutions, including data migration and integration activities
• Participate in SDLC-related activities and provide input on architecture, design alternatives, and emerging technologies
• Execute approved enhancements, ensuring solutions align with CDC security, compliance, and operational requirements

Application Support and Research Systems Enablement

• Maintain and support CCQDER lab systems and applications, including troubleshooting, documentation, and user support
• Support deployment, configuration, and optimization of research tools and applications (e.g., video capture systems, transcription platforms, survey tools)
• Collaborate with CCQDER staff to ensure systems effectively support data collection, analysis, and research workflows

Data Management and Secure Research Environment Support

• Manage secure storage, cataloging, and lifecycle of video/audio recordings and related metadata
• Oversee transcription workflows and ensure proper storage and handling in compliance with federal confidentiality requirements
• Execute data retention, archival, and destruction processes in accordance with CDC policies

Security, Compliance, and Governance Support

• Support system security operations, including security checks, configuration compliance, and coordination with CDC cybersecurity stakeholders
• Provide technical input to System Assessment & Authorization (SA&A) processes and support maintenance of Authority to Operate (ATO)
• Ensure all systems and processes align with CDC, NCHS, and federal requirements (e.g., FISMA, NIST, CIPSEA)

Collaboration and Client Engagement

• Work closely with CCQDER leadership, technical staff, and federal stakeholders to support mission-critical operations
• Translate technical issues and recommendations into clear, actionable communication for non-technical stakeholders
• Provide responsive, solution-oriented support in a fast-paced, research-driven environment

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field
• 5+ years of hands-on IT systems, infrastructure, or application support experience
• Demonstrated ability to both operate and improve technical environments (operations + enhancement mindset)
• Experience administering networks, servers, and secure systems environments
• Proven ability to analyze system performance and recommend improvements
• Experience supporting or interacting with secure, regulated environments (federal or equivalent)
• Ability to execute technical changes following structured governance and approval processes

Preferred Qualifications

• Prior experience supporting CDC, NCHS, or federal health/research environments
• Experience with video/audio systems, transcription tools, or research data platforms
• Familiarity with legacy system modernization and migration to COTS solutions
• Experience supporting secure LAN environments with large data repositories
• Security+ or similar certification

Clearance & Compliance

• Eligible for federal background investigation (Public Trust or higher)
• Must comply with CDC/NCHS confidentiality, security, and training requirements