Systems Operations and Monitoring Specialist I

Csx; Honolulu (HI); On-site; USD 75,000 - 110,000; Full time

Job summary

CSX is seeking an IT Specialist to proactively monitor and troubleshoot applications and system hardware/software in a complex environment with mainframes and distributed platforms. You will communicate impact of service interruptions and escalate per SLAs, perform rapid assessments, and support CSX Technology and customers with network and application problems.

The role covers Incident, Problem, and Change Management, requires rotating on-call hours, and emphasizes excellent customer service

Qualifications

• Bachelor's Degree/4-year Degree required.
• High School Diploma/GED required.
• 2+ years of experience in Information Systems/Technology.

Responsibilities

• Isolates, diagnoses and responds to alerts within documented guidelines.
• Monitors system operations and notifies supervisors of malfunctions.
• Resolves common program errors and loads/manipulates data for reports.
• Maintains operations documentation and communicates with customers/vendors.
• Supports Incident, Problem and Change Management processes in ITIL framework.
• Participates in on-call rotations and escalates issues as needed.

Skills

Customer service

ITIL processes

Incident Management

Change Management

ServiceNow

On-call coordination

Education

Bachelor's Degree

High School Diploma

Tools

MIR3

Opsgenie

JES2

Job description

CSX is seeking an IT Specialist to proactively monitor and troubleshoot applications and system hardware/software in a complex environment with mainframes and distributed platforms. You will communicate impact of service interruptions and escalate per SLAs, perform rapid assessments, and support CSX Technology and customers with network and application problems.

The role covers Incident, Problem, and Change Management, requires rotating on-call hours, and emphasizes excellent customer service