Systems Operations Analyst I — IT & Process Optimization

American President Lines

Mount Juliet (TN)

On-site

USD 60,000 - 85,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401(k) plan

Flexible Paid Time Off

Life insurance

Job summary

CEVA Logistics is seeking a Systems Operations Analyst I at Mt. Juliet, TN.

You will conduct business analysis related to software, processes or design for project planning requirements, software testing, or end-user training activities for business applications and technology that impact operations. You will document requirements, write specifications, evaluate IT systems, and support project goals while ensuring information availability and quality across teams.

Qualifications

Business analysis skills, requirements gathering, configuration and testing experience.
In-depth knowledge of the specific applications supported.
Strong IT background and experience in application issues resolution.
Technical support and troubleshooting experience with computer hardware, and Windows desktop technology.
Strong understanding of remote access applications.
Strong understanding of networks and their relation to end users.
Must be able to read, write and speak English fluently.
Certifications and professional credentials may be required for this position.

Responsibilities

Perform routine analysis, process design or system configuration, development, testing implementation and/or support of applications, processes or controls that will allow the IT department to achieve project goals.
Document business requirements and write specifications for applications customizations.
Research and make recommendations on the optimal method of task execution during a project.
Evaluate and recommend modifications of basic IT systems that takes into account changes in business requirements or equipment configurations that would improve and simplify business systems and reduce operating costs.
Develop data flow, formulas, and methods supplying relative illustrative charts, tables, diagrams, and procedural statements.
Communicate and provide to the customer, via phone or e‑mail, information regarding the basic resolution to application related problems.
Ensure the availability, quality and integrity of information.
Provide basic communication to teams regarding business requirements (enhancement scope, impact, solutions, etc.).
Document and monitor service level agreements as requested to ensure that information technology systems are accessible and perform at agreed-to service levels.
Follow established policies and procedures; determine and recommend potential enhancements.
Perform other duties as assigned.