Systems Navigator - PFDP

HealthRIGHT 360; El Monte (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

PTO

15 paid holidays

Commuter benefits

Retirement plans

Public loan forgiveness programs

Training and development opportunities

Job summary

HealthRIGHT 360, a nonprofit delivering integrated healthcare and behavioral health services, seeks a Systems Navigator to assist justice-involved individuals. The role centers on screenings, enrollment, and connecting clients to housing, health care, and social services within a trauma-informed framework.

The position emphasizes collaboration with law enforcement partners, coordination of transportation, and adherence to HIPAA and safety policies.

Qualifications

• High school diploma or equivalent.
• 3 years’ experience providing case management with justice-involved individuals and families.
• Bachelor’s degree in Social Work, Psychology, or related field.
• 2 years’ experience providing case management with justice-involved individuals and families.
• Current First Aid and CPR certification or ability to obtain within 30 days of hire.
• Valid California Driver’s License and access to insured transportation.
• Must complete a 30‑day training period starting on hire date with location details.

Responsibilities

• Engage and orient new participants to the program.
• Complete screening, intake, assessment, and enrollment; identify needs.
• Provide empathetic, trauma-informed, culturally competent support.
• Create transition plans for clients released from custody and coordinate transportation.
• Provide housing navigation and link to mental health, addiction treatment, and other services.
• Coordinate with Peer Navigator/Driver for transportation needs.
• Provide crisis intervention and connect clients to urgent services as needed.
• Offer life skills coaching for daily living and independence.

Education

High school diploma or equivalent

Bachelor’s degree in Social Work, Psychology, or related field

Tools

CA Driver’s License

Job description

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Benefits And Perks

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.The required work schedule for this position is:

This is a union eligible position.

Job Summary

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

The Prototypes Pre-Filing Diversion Program, a program of HealthRIGHT 360, is part of a Los Angeles County-wide initiative, seeks to reimagine the justice system by diverting individuals arrested for misdemeanors and non-serious, non-violent felonies from criminal charges to community-based support services. The Pre-Filing Diversion Program (PFDP) formally called ATI addresses key factors leading to incarceration, including homelessness, mental health, addiction, and lack of employment opportunities. Through collaboration with law enforcement and district attorneys, PFDP is working to build a sustainable network of providers that enhances the community's ability to support those in need.

The Systems Navigator plays a critical role in supporting individuals detained by law enforcement, conducting screenings and assessments to determine eligibility for diversion services. This in-person role connects clients to housing, healthcare, substance use treatment, and other social services through our network of partner agencies, providing trauma-informed, culturally competent guidance and advocacy. By offering motivation, support, and practical resources, the Systems Navigator empowers clients to build stability, access community-based services, and reduce the risk of incarceration. This position is co-located at the Los Angeles Police Department (LAPD) Metropolitan Detention Center. This role requires reliable transportation.

Key Responsibilities

Client Engagement & Support

• Conduct engagement and orient new participants to the program and its expectations.
• Complete screening, intake, assessment, and enrollment; identify strengths and needs.
• Provide empathetic, trauma-informed, and culturally competent support.
• Create transition plans for clients released from custody and coordinate transportation.
• Provide housing navigation services and link participants to mental health, addiction treatment, benefits, employment, education, childcare, medical, and other services.
• Coordinate with Peer Navigator/Driver for client transportation needs.
• Provide crisis intervention and connect clients to urgent services as needed.
• Offer life skills coaching to help clients build practical skills for daily living and independence.

Documentation & Compliance

• Maintain accurate and timely documentation at a high standard.
• Collect pre- and post-surveys and outcome measures.
• Maintain confidentiality in compliance with agency, HIPAA, and 42-CFR standards.
• Participate in ongoing professional development, including trauma-informed care, cultural competency, and motivational interviewing.

Collaboration, Outreach & Safety

• Interface with multidisciplinary team in treatment planning and service delivery.
• Participate in team meetings, case conferences, and supervision.
• Conduct outreach and maintain referral pathways with community partners and service providers.
• Adhere to HealthRIGHT 360's Health & Safety policies, including emergency preparedness, hazard reporting, and proper emergency response protocols.

And perform other duties as assigned.

Qualifications

Education, Certification, or Licensure

• Option I
• High school diploma or equivalent.
• A minimum of three (3) years’ experience providing case management working with justice-involved individuals and families.
• Option II
• Bachelor’s degree in Social Work, Psychology, or related field.
• A minimum of two (2) years’ experience providing case management working with justice-involved individuals and families.
• Current First Aid and CPR certification or ability to obtain within 30 days of hire.
• Valid California Driver’s License and access to registered and insured transportation.
• The candidate must complete a 30‑day training period starting on their hire date.
  • The first two weeks of training will take place at the El Monte Office located at 11227 Valley Blvd, Suite 100, El Monte, CA 91732.
  • The final two weeks of training will take place at the Metropolitan Detention Center located at 180 N Los Angeles Street, Los Angeles, CA 90012.
  • The training schedule will be 8:00 a.m. to 4:30 p.m. After training, the regular shift will be 6:00 a.m. to 2:30 p.m.
• Must obtain jail clearance

Experience

• Experience in working with families from low SES communities, diverse cultural ethnic, and linguistic backgrounds.
• Experience working with individuals with mental health, substance use, domestic violence, and/or cognitive challenges.

HealthRIGHT 360 is committed to fair and equitable compensation practices. Placement within the compensation range is based on factors such as relevant experience, education, credentials, internal equity, and organizational compensation practices. In addition to salary, HealthRIGHT 360 offers a comprehensive benefits package, subject to eligibility requirements

The compensation range listed reflects the expected pay for this position based on the primary work location. Actual compensation may vary depending on geographic location and applicable state or local pay transparency requirements.

HealthRIGHT 360 is an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace. We prohibit discrimination, harassment, and retaliation based on any characteristic protected by applicable federal, state, or local laws, including race, color, ancestry, national origin, religion, sex, pregnancy, gender identity, gender expression, sexual orientation, age, disability, medical condition, genetic information, veteran status, marital status, and any other protected characteristic. We are committed to providing equal employment opportunities through fair and equitable recruitment, hiring, compensation, development, and advancement practices.

We will consider for employment qualified applicants with arrest and conviction records.

Must complete a background check and Live Scan.