Systems Manager

Hard Rock Digital; United States; Remote; USD 140,000 - 180,000; Full time

Benefits offered by this job

Competitive pay and benefits

Flexible vacation allowance

Hybrid / remote working environment

Startup culture backed by a secure,全球格

Job summary

Hard Rock Digital seeks an experienced Systems Manager to lead our core systems administration team. You’ll manage health, security, and scalability of identity, endpoint, and cloud infrastructure for a 1,300+ global workforce, reporting to the Director of IT.

You’ll mentor staff, drive security and compliance, and partner with security, DevOps, and application teams to enable smooth, scalable operations across on-prem and cloud environments.

Qualifications

• 5+ years in systems administration or systems engineering.
• 2+ years in a leadership or team-lead capacity.
• Experience with enterprise identity and directory platforms, including lifecycle management, authentication, and access policy administration.
• Experience with endpoint management across macOS and Windows fleets.
• Experience with cloud infrastructure administration (major cloud providers, containerized services, secrets management).
• Demonstrated ability to manage, coach, and develop a technical team.
• Comfort working in a regulated environment with audit and compliance requirements.

Responsibilities

• Lead and mentor a team of systems administrators; set priorities and review work.
• Oversee identity, directory, and endpoint management platforms; ensure high availability and security.
• Drive standardization of configuration, patching, and lifecycle management across the environment.
• Own incident and problem management for systems outages and coordinate cross-functional response.
• Work with security, DevOps, and application teams on infrastructure needs for new initiatives.
• Represent systems in planning discussions for technology rollouts.

Skills

People Leadership

Security & Compliance

Documentation

Incident Response

Communication

Collaboration

Tools

PowerShell

Python

Job description

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space - ready to join us?

What’s the position?

Hard Rock Digital is seeking an experienced Systems Manager to lead our core systems administration team. This role sits within IT Operations and reports directly to the Director of IT. You will manage a team of systems administrators responsible for the health, security, and scalability of our identity, endpoint, and cloud infrastructure, while helping mature systems operations to support a growing global workforce of 1,300+ employees.

Key Responsibilities

Team Leadership

• Manage and mentor a team of systems administrators, setting priorities, reviewing work, and supporting their professional growth.

• Establish clear ownership and escalation paths across systems administration functions.

• Partner with the Director of IT on staffing, performance management, and team development planning.

Systems & Infrastructure Operations

• Oversee administration of core identity, directory, and endpoint management platforms.

• Ensure high availability, performance, and security of systems infrastructure across on-premises and cloud environments.

• Drive standardization of configuration, patching, and lifecycle management practices across the systems environment.

• Own incident and problem management for systems-level outages, coordinating cross-functional response when needed.

Governance & Compliance

• Ensure systems operations align with audit, access control, and compliance requirements of a heavily regulated gaming environment.

• Support access reviews, control testing, and evidence gathering for internal and external audits.

• Maintain documentation of systems architecture, configurations, and operational procedures.

Cross-Functional Collaboration

• Partner with security, DevOps, and application teams on infrastructure requirements for new initiatives and integrations.

• Act as a technical escalation point for complex systems issues beyond front-line support.

• Represent the systems function in planning discussions for company-wide technology rollouts.

What are we looking for?

• 5+ years of experience in systems administration or systems engineering, with 2+ years in a leadership or team-lead capacity.

• Strong experience with enterprise identity and directory platforms, including user/group lifecycle management, authentication, and access policy administration.

• Experience with endpoint/device management platforms across macOS and Windows fleets.

• Experience with cloud infrastructure administration (major cloud provider platforms, containerized services, secrets management).

• Demonstrated ability to manage, coach, and develop a technical team.

• Comfort working in a regulated environment, with experience supporting audit and compliance requirements.

• Strong troubleshooting instincts across identity, network, endpoint, and infrastructure layers.

Preferred Qualifications

• Experience managing systems supporting a global, multi-region workforce.

• Experience with ITSM/ticketing platforms and incident management processes.

• Familiarity with scripting/automation (e.g., PowerShell, Python) for operational efficiency.

• Background in gaming, sports betting, or another highly regulated industry.

Key Competencies

• Strong people leadership and coaching ability

• Sound judgment around security, privacy, and compliance trade-offs

• Excellent documentation and technical writing abilities

• Ability to manage multiple priorities across a team

• Effective communication skills for technical and non-technical audiences

• Collaborative approach to working with cross-functional teams

• Calm, structured approach to incident response

Working Conditions

• Fully remote position, based anywhere in the United States

• Standard business hours with occasional flexibility for maintenance and releases

• Some after-hours work required for major deployments or incident response

• Coordination with global teams across multiple time zones

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits

• Flexible vacation allowance

• A hybrid / remote working environment

• Startup culture backed by a secure, global brand

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).