Systems Integration Sr. Specialist

Big Brothers Big Sisters of Eastern Missouri; St. Louis (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

Big Brothers Big Sisters of Eastern Missouri seeks a Systems Integration Senior Specialist to partner with staff, assess needs, and implement technology solutions across the agency. The role focuses on needs assessment, training, and support, while also administering Salesforce and enabling reliable access to tools for quality service.

You will co-administer two Salesforce CRM instances, create reports and dashboards, and manage integrations with FormAssembly, Zapier, and other apps to

Qualifications

• Experience with Salesforce CRM administration and reporting.
• Ability to translate agency needs into technical solutions and workflows.
• Strong collaboration across departments to support technology goals.

Responsibilities

• Co-administer two Salesforce CRM instances for 50+ users.
• Maintain user accounts, data quality, workflows, and reports/dashboards.
• Onboard, train, and troubleshoot with staff as needed.
• Build and manage integrations with FormAssembly, Zapier, and other apps.
• Plan, evaluate, and document technology projects for continuous improvement.
• Collaborate with IT team to troubleshoot, upgrade, and support staff.

Skills

Needs assessment

Problem solving

Training

Technical support

Relationship management

Tools

Salesforce

FormAssembly

Zapier

Dashboards

Job description

Big Brothers Big Sisters of Eastern Missouri is a growing organization and always focused on taking the best care of its many constituents. It is the sixth largest affiliate in the nation and a leader in quality service. It focuses its services on youth ages 5-25. Our Mission: We build trusting and enduring relationships that encourage and support young people

Position: Systems Integration Senior Specialist

POSITION PURPOSE

The Systems Integration Senior Specialist serves as a collaborative partner to staff across the organization, building strong relationships to understand program, operational, and systemic needs. Approximately 60% of the role involves needs assessment, problem solving, training, technical support, and relationship management, while 40% focuses on system administration, integrations, and solution implementation to ensure reliable access to technology tools that facilitate efficient, effective, and high-quality work in support of the agency's mission.

Core Job Responsibilities

• Build effective working relationships with staff across departments
• Translate agency needs into practical system improvements and technology solutions
• Balance competing needs while navigating organizational context and nuance
• Serve as a trusted advisor who helps staff make effective use of technology to support agency goals

Co-administer two Salesforce CRM instances for 50+ users

• Maintain user accounts, clean data, manage workflows, and complete other routine tasks
• Build and maintain reports and dashboards for internal users
• Onboard, train, and troubleshoot with staff as needed

Build and manage workflows with key agency applications (FormAssembly, Zapier, and others)

• Create and maintain forms and connectors between FormAssembly and Salesforce instances
• Develop and maintain connections between other agency applications utilizing Zapier
• Troubleshoot all connection errors in a timely manner to minimize workflow disruption

Manage Technology Projects For Continuous Improvement

• Coordinate evaluation, planning, and completion of new development requests as assigned
• Create and update documentation, video walkthroughs, and other just-in-time training content to support ongoing user learning

Serve as a key member of the agency's information technology support team

• Work in collaboration with team members to complete IT troubleshooting, updates, upgrades, and enhancements
• Respond to needs of staff and partners in a timely and professional manner

JOB COMPETENCIES & AGENCY VALUES

Job Competencies

• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect; truly values their perspective.
• Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
• Problem-Solving - Solves difficult problems with effective solutions; asks thoughtful questions to analyze problems, identify needs, and uncover root causes; can see underlying or hidden problems or patterns; evaluates pros, cons, risks, and benefits of different solution options; balances organizational context and competing priorities when recommending solutions.
• Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge as well as business skills; does well in technical courses and business seminars.

Agency Values

We Center Youth (the Individual and their Family)

• We prioritize the needs and the safety of youth and families in our decision-making, actions, and owning our outcomes.
• Listen to, learn from, and support youth to be experts of their own lives and futures. We develop with youth, not for youth.
• We welcome all youth regardless of race, color, religion, sex, gender, sexual orientation, gender identity or expression, or ability. We respect and affirm young people's personhood, unique abilities, contributions, and ideas.

We Progress and Grow Intentionally

• We strive to improve our services and impact in our community.
• Demonstrate intention by choosing partnerships, making decisions, and using language that aligns with where we want to go.
• We use creativity, innovation, and continuous learning to engage as many stakeholders as possible.

We Cultivate Belongingness

• We encourage everyone to be their authentic selves, and we strive to cultivate an environment where all youth, families, staff, board members, mentors, and community partners feel respected, valued, and accepted.
• We bring participants together to provide an environment where they feel like they belong. We bridge gaps to drive agency-wide connections and partnerships.
• Make opportunities to enjoy time together in meaningful ways.

We Commit to Access & Opportunity Principles

• Recognize and affirm the diverse backgrounds and lived experiences of all our stakeholders – youth, families, donors, mentors, staff, vendors, and community partners.
• We amplify the voices of individuals who have historically and systemically been denied opportunities to affect change. We know our organization will continue advancing when we seek diverse viewpoints.
• Progress Access, Belonging, and Opportunity through continual learning and providing opportunities for our stakeholders to contribute to our mission.

We Succeed When We Collaborate and Communicate

• Through strong communication between our staff, mentors, youth, parents, board members, and partners, we build impactful connections. Relationship building is at the core of our work.
• We provide opportunities for staff and program participants to express their experiences, with the goal of advancing the organization and making improvements to support our communities.
• We commit to building and sustaining effective collaboration throughout the organization. To do so, we must incorporate clear, inclusive communication in all our efforts.