Systems Integration Specialist

NTT DATA, Inc.; Frisco (TX); On-site; USD 143,270,000 - 160,463,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending or health savings

Life and AD&D insurance

Short- and long-term disability

Paid time off

Employee assistance

401k with company match

Additional voluntary benefits

Job summary

NTT DATA, Inc. in Frisco, TX seeks a Full Stack Application Support Engineer to provide L2/L3 support for enterprise apps built on ReactJS, Node.js and Java/J2EE, with cloud-native platforms.

You will handle incidents, RCA, deployments, and collaborate with development, DevOps and business teams. In a 24x7 environment you will monitor performance, analyze issues across frontend and backend, and drive continuous improvement including automation, monitoring enhancements, and DevOps/SRE initiatives

Qualifications

• 6-8 years of experience in application support and software engineering.
• Strong hands-on experience with ReactJS, Node.js, and Java tech.
• Experience supporting production apps in a 24x7 environment.
• Exposure to cloud platforms and containerized environments.
• Familiarity with ITIL-based support processes.

Responsibilities

• Provide L2/L3 production support for business-critical applications.
• Troubleshoot issues across frontend, backend, APIs, and databases.
• Monitor performance and manage incidents within SLAs.
• Coordinate with development, QA, DevOps, and infra teams.
• Prepare knowledge articles and support documentation.

Skills

ReactJS

JavaScript (ES6+)

TypeScript

HTML5

CSS3

Redux/Context API

REST API Integration

Node.js

Microservices

Java/J2EE

Spring Boot

Spring MVC

Spring Security

Hibernate/JPA

Maven/Gradle

Apache Tomcat

WebLogic

Jboss/WildFly

Oracle

SQL Server

PostgreSQL

MySQL

AWS/Azure/GCP

Docker

Kubernetes

CI/CD

Jenkins

GitHub/GitLab

Splunk

Dynatrace

AppDynamics

Grafana

ELK Stack

Prometheus

ServiceNow

Jira

Remedy

Education

Bachelor's Degree in Computer Science or related field

Tools

Jira

Remedy

ServiceNow

Docker

Kubernetes

Jenkins

GitHub

GitLab

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Systems Integration Specialist to join our team in Frisco, Texas (US-TX), United States (US).

Full Stack Application Support Engineer (ReactJS / Node.js / Java Technologies)

Experience 6-8 Years

Role Summary

We are looking for a skilled Full Stack Application Support Engineer to provide L2/L3 support for critical enterprise applications built on modern web technologies including ReactJS, Node.js, Java/J2EE, and cloud-native platforms. The candidate will be responsible for ensuring application availability, troubleshooting production issues, performing root cause analysis, managing incidents, supporting deployments, and collaborating with development, infrastructure, and business teams. This role requires strong technical expertise across front-end, backend, APIs, databases, cloud environments, and production support processes while working directly with onshore stakeholders and business users.

Key Responsibilities

• Application Support & Incident Management Provide L2/L3 production support for business-critical applications. Monitor application health and proactively identify issues. Troubleshoot application, API, database, and infrastructure-related incidents. Resolve production issues within agreed SLAs. Participate in major incident calls and war-room discussions. Perform Root Cause Analysis (RCA) and implement preventive measures. Coordinate with development, QA, DevOps, and infrastructure teams for issue resolution. Manage service requests, problem tickets, and change requests.

• Analyze issues across the full technology stack including frontend, backend, APIs, middleware, and databases. Debug ReactJS UI issues such as rendering errors, routing issues, and API integrations. Troubleshoot Node.js services and microservices. Investigate Java/J2EE application issues including memory leaks, thread dumps, and server errors. Analyze application logs and monitoring dashboards for issue diagnosis. Support application deployments and production releases.

• Monitor application performance using enterprise monitoring tools. Identify bottlenecks and performance degradation. Track system utilization, API response times, batch failures, and service availability. Create alerts, dashboards, and operational reports.
• Stakeholder Management
• Communicate incident updates to business and technical stakeholders. Participate in client calls and provide status updates. Work closely with onshore clients and business teams. Prepare support documentation and knowledge articles.
• Continuous Improvement
• Automate repetitive support activities. Improve monitoring and alerting mechanisms. Recommend application stability improvements. Support DevOps and Site Reliability initiatives.

Required Technical Skills - 6-8 Years

• Frontend Technologies 6-8 Years in ReactJS JavaScript (ES6+) TypeScript HTML5 CSS3 Redux / Context API REST API Integration
• Backend Technologies (preferable) 6-8 Years in Node.js Microservices Architecture RESTful APIs
• Java Technologies (preferable) 6-8 Years in Core Java (Java 8/11/17) J2EE Spring Boot Spring MVC Spring Security Hibernate / JPA Maven / Gradle
• Application Servers (any) 6-8 Years in Apache Tomcat WebLogic JBoss/WildFly
• Database Technologies 6-8 Years in Oracle SQL Server PostgreSQL MySQL
• Database Skills 6-8 Years in SQL Query Optimization Stored Procedures Performance Tuning Data Analysis
• Cloud & DevOps (any) 6-8 Years in AWS / Azure / GCP Docker Kubernetes CI/CD Pipelines Jenkins GitHub / GitLab
• Monitoring & Logging Tools (any) 6-8 Years in Splunk Dynatrace AppDynamics Grafana ELK Stack Prometheus
• Ticketing & ITSM Tools (any) 6-8 Years in ServiceNow Jira Remedy
• Support & Operational Skills 6-8 Years in Incident Management Problem Management Change Management Release Support Production Deployment Support RCA Preparation SLA Management Application Monitoring Performance Analysis Log Analysis

Required Experience

• 6+ years of experience in Application Support and Software Engineering. Strong hands-on experience with ReactJS, Node.js, and Java technologies. Experience supporting production applications in a 24x7 environment. Experience troubleshooting distributed systems and microservices architectures. Exposure to cloud platforms and containerized environments. Experience working with ITIL-based support processes.

Soft Skills

• Excellent verbal and written communication skills. Strong stakeholder management skills. Ability to work directly with business and client teams. Strong analytical and problem-solving abilities. Ability to handle high-severity production incidents under pressure. Leadership and mentoring experience preferred.

Preferred Qualifications

• Bachelor's Degree in Computer Science, Engineering, or related field. ITIL Foundation Certification. AWS/Azure Certification. Java or Spring Professional Certification. Experience in Healthcare provider environment will be an advantage.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this role is ($50-$56hour). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

• medical
• dental
• vision insurance
• flexible spending or health savings account
• life and AD&D insurance
• short- and long-term disability coverage
• paid time off
• employee assistance
• participation in a 401k program with company match
• additional voluntary or legally required benefits

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.