Systems Integration Consultant Level 2

HireTalent; Mayfield Heights (OH); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading tech firm is seeking an Engineer - Systems Technical Support to provide remote support for server and storage equipment. Responsibilities include troubleshooting, modifying Windows Server OS, and maintaining VMware products. Candidates should have a Bachelor's degree in engineering or IT and at least 2 years of experience in VMware. Exceptional technical skills and communication abilities are essential for this role.

Qualifications

• 2 years experience as a VMware engineer.
• Proficiency in coding languages related to VMware.
• Exceptional analytical and technical aptitude.

Responsibilities

• Provide remote support for server and storage equipment.
• Modify and maintain Windows Server Operating Systems.
• Troubleshoot software and hardware problems.

Skills

VMWare

Active Directory

Python

Java

JavaScript

Power Shell

Education

Bachelor's degree in engineering, computer science, information technology, or similar

Tools

VMWare products

MS IIS

SAN/vSAN architectures

Job description

The primary responsibility of the Engineer - Systems Technical Support position is to remotely provide support for server and storage equipment located at customer sites. This position works extensively in the server environment. This position requires self-initiative, ownership, excellent listening skills, a drive to follow issues to resolution, commercial sensitivity, and superb attention to detail, responsiveness, collaboration, technical expertise, and business acumen.

ESSENTIAL FUNCTIONS:
This position focuses heavily on remote managed services for data centers located in manufacturing facilities. Possess technical expertise for computer environments and will be instrumental in bridging the industrial and information technology paradigms.
This position supports modifying and maintaining Windows Server Operating Systems, Active Directory and Directory Services, and performance monitoring techniques on server software and hardware.
The position supports a wide range of VMware products such as vCenter, ESXi versions 6.x+, HorizonView, vSAN and must have experience managing these environments in a production environment.
Provides troubleshooting assistance remotely via telephone and email on products to our client field service personnel, distributors, integrators, and customers. Work with other engineers, manage multiple issues with changing priorities and deal with high pressure situations successfully.
Capable of investigating and verifying reported product problems in software, firmware, hardware and documentation. Document the problem, work with appropriate group to resolve the problem, and follow up with the our client representative or customer when the problem is solved.Provides documentation of all actions taken in the appropriate systems, set expectations with customers and follow-up on an action item or activity needed to resolve a problem being experienced by a customer. You will update and author Technical Notes and other documentation to inform our client personnel, domestic or international, of solutions to commonly experienced problems, work around, installation practices that create problems, etc. to improve customer satisfaction and acceptance.

BASIC REQUIREMENTS:
Bachelor's degree in engineering, computer science, information technology, computer programming, or similar.


PREFERRED REQUIREMENTS:
VMWare Certified Professional (VCP) preferred.
A minimum of 2 years’ experience as a VMware engineer.
Proficiency in VMware associated programs and coding languages, such as Windows Server, MS IIS, SAN/vSAN architectures.
Extensive knowledge of the fundamentals of VMware solutions and related technologies.
Programming Language for cloud platforms: Python, Java, JavaScript, Power Shell
Excellent communication and collaboration skills.
Exceptional analytical and technical aptitude.
Great organizational, time management, and problem-solving skills.
Availability to resolve urgent VMware environment problems outside of business hours.
Familiarity with network and SAN switching technologies.
Good English reading, writing and verbal communication skills

Required
VMWare
Active Directory
Nice to have
Veeam Backup
Backup Exec
Veritas
IDC(Industrial Data Center)
Nutanix
Cyolo