Systems Engineers
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Job summary
NAOVI is seeking a Systems Engineer to support advanced ServiceNow implementations for IC clients. The role focuses on building automation-heavy workflows, Front Door experiences, and integrations using Flow Designer and Integration Hub within RMF A&A contexts. Candidates should have 8–10 years of IC experience and hold a IT Bachelor’s degree, with no sponsorships offered.
This onsite position requires U.S. citizenship and an active TS/SCI with polygraph.
Qualifications
- Must be a U.S. citizen.
- Active TS/SCI w/FS polygraph required.
- Experience building automation-heavy workflows and front door experiences in IC environments.
- Experience with Flow Designer and Integration Hub patterns (approvals, routing, notifications, orchestration).
- Experience building/extending catalog items for IT support, service requests, or vetting-related processes.
- Experience supporting PPM configuration buildouts (forms, flows, templates).
- Experience creating reusable sub-flows (approval chains, SLA timers, escalations).
- Experience with CAM module in relation to A&A/RMF tasks or evidence requests.
- Experience leading process mapping and future-state design for enterprise intake and vetting.
- Experience writing user stories and acceptance criteria; managing UAT.
- Experience training ServiceNow users; facilitating ISSO/ISSM workshops.
- Experience creating SOPs and quick reference guides.
Skills
Education
Tools
Job description
Residency Status: ALL CANDIDATES MUST BE A U.S. CITIZEN
Security Clearance: ALL Candidates MUST currently Possess an Active TS/SCI w/FS polygraph for consideration of this position. No clearance sponsorships for this position.
Time Type: Full-Time, Daytime Schedule – 100% onsite
Travel Reimbursement: Yes (within a 50-mile radius to the worksite)
Company Benefits: Yes
Position Location: WMA - Northern, VA
Close Date: Thursday, October 1, 2026
NAOVI is an AA/EEO Employer - Minorities/Women/Veterans/Disabled.
NAOVI (Novel Applications, Inc.) is a premier technology services company that provides solutions in the areas of Cyber Security, Information Management and Systems Integration. NAOVI is a business that combines experience, creativity, flexibility, pragmatism, and cost-effective solutions in order to deliver measurable business value to our clients.
Headquartered in Fredericksburg, Virginia, NAOVI employs engineers, analysts, IT specialists and other professionals who strive to be the best at everything they do.
NAOVI is seeking a Systems Engineer for the following task:
- All candidates must be U.S. Citizens. Required
- All candidates will need to currently possess an Active TSSCI w/FS polygraph for consideration of this position. Required
- Currently our company Does Not offer clearance sponsorships for any of our positions.
- Demonstrated experience building automation-heavy workflows and front door experiences in IC environments.
- Demonstrated experience with implementation of Flow Designer and Integration Hub patterns (approvals, routing, notifications, and orchestration).
- Demonstrated experience building and extending catalog items, such as for IT support and service requests, new business requirements intake (demand-style), or visit or access requests.
- Demonstrated experience supporting PPM module configuration buildout (forms, flows, and templates).
- Demonstrated experience creating reusable sub-flows (approval chains, task pack generation, SLA timers, and escalations).
- Demonstrated experience with the CAM (Continuous Authorization Monitoring) module in relation to A&A processes or RMF tasks or evidence requests.
- Demonstrated experience leading process mapping and future-state design for various types of processes.
- Demonstrated experience with writing user stories, documenting user acceptance criteria.
- Demonstrated experience managing VAT testing.
- Demonstrated experience training ServiceNow users.
- Demonstrated experience with facilitating workshops with ISSO/ISSM, system owners, or PMOs.
- Demonstrated experience creating SOPs and quick reference guides.
- 8+ to 10+ years of relevant SI experience within the Intelligence Community (IC) and a IT Bachelor’s degree. A college degree can be substituted for years of experience.
- Demonstrated experience providing change management support for thousands of users
- Demonstrated experience with increasing adoption of ServiceNow tools
- Demonstrated experience with implementing form validation and conditional logic to enforce "vetting."
- Demonstrated experience building integrations with; identity or group lookups; evidence storage links (SharePoint/Confluence/file store) with access control; or eMASS or other RMF systems (even if only one-way status sync).
- Demonstrated experience with optimizing a Virtual Agent or chat-to-ticket functions.
- Demonstrated experience with building role-based training in ServiceNow for:
- end users (submit/track)
- fulfillment teams
- RMF practitioners (ISSO, assessors)
- project managers"
- Demonstrated experience with running UAT cycles and managing defect triage.
- Demonstrated experience with the government agency CAM module.
- Demonstrated experience with the government agency A&A process.
- Experience building automation-heavy workflows and front door experiences for ServiceNow.
- Experience implementing Flow Designer and Integration Hub patterns to include approvals, routing, notifications, and orchestration.
- Experience building and extending catalog items for IT support and service requests; new business requirements intake (demand-style); and security processing requirements (visit requests, access requests, or similar).
- Experience supporting the government agency A&A processes; building or extending catalog items for Authorization and Assessment (A&A) tasks; Risk Management Framework (RMF) tasks; or for evidence requests.
- Experience supporting PPM configuration buildouts such as forms, flows, templates.
- Experience creating reusable sub-flows such as approval chains, task pack generation, SLA timers, or escalations.
- Experience leading process mapping and future-state design for enterprise intake and vetting, demanding which support the project lifecycle, RMF A&A lifecycle aligned to Research Development Support Activity (RDSA) RMF SOPs, and security paperwork (visit requests) lifecycle and approval chain.
- Experience writing user stories and acceptance criteria and managing User Acceptance Testing (UAT).
- Experience providing training on ServiceNow custom workflows.
- Experience helping users adjust to changes related to the implementation or enhancement of a ServiceNow instance with 2.5k users.
- Experience providing ServiceNow training, writing knowledge base articles, and helping to market ServiceNow internally to program resources, with a goal of increased adoption of the tool.
- Experience facilitating workshops with government agency Security (ISSO or ISSM), system owners, AO reps, or PMO.
- Experience creating SOPs and quick reference guides.
- Project Management Professional (PMP)
- Certified Systems Engineering Professional (CSEP)
- Microsoft Certified Systems Engineer (MCSE)
- Certified Information Systems Security Professional - (CISSP)
- Software Engineering Master Certification (SEMC)
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