Systems Engineering and Operations Manager

Quadrant, Inc.; Washington (District of Columbia); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Systems Engineering and Operations Manager to lead a dynamic team in Washington, DC. This role involves overseeing IT systems management, ensuring operational excellence, and providing high-level technical support. The ideal candidate will have over a decade of experience in IT, with strong skills in systems engineering and team leadership. This hybrid position offers a unique opportunity to work in a collaborative environment while making impactful decisions that drive project success. If you're ready to take your career to the next level in a supportive and innovative setting, this role is perfect for you.

Qualifications

• 10+ years of IT experience in systems engineering and management.
• Proven success in delivering technical support and managing teams.

Responsibilities

• Lead systems engineering team to ensure operational continuity.
• Oversee project resources and timelines, communicating with clients.

Skills

DoD Secret or Top Secret clearance

Systems Engineering

IT Systems Troubleshooting

Team Management

Virtualized Windows Server

Active Directory

SQL

Communication Skills

Customer Service

Project Management

Education

Bachelor's degree in IT or related field

Tools

VMware ESXi

MECM

Nagios

Hyper-V

Job description

Systems Engineering and Operations Manager

Location: Washington, DC / Hybrid

MUST:

• Current Active DoD Secret or Top Secret clearance
• Able to pass a DOJ Level III Public Trust
• Experienced Systems Engineering and Operations Manager
• 10+ years of overall IT experience in systems engineering, implementing, troubleshooting IT systems, hardware, software, and systems design
• 5+ years of experience managing a team of engineers and administrators
• Proven success in delivering high-level technical support and meeting deadlines
• Strong experience with Virtualized Windows server environments including Active Directory, Group Policy, SQL, DNS, DHCP, and PKI
• Engineering-level experience with VMware ESXi, VMware Horizon VDI, OS patching using MECM, and monitoring with Nagios is highly desired
• Excellent written and verbal communication skills
• Highly organized with the ability to prioritize tasks
• Ability to handle high-stress environments professionally
• Strong customer service and interpersonal skills
• Current Certifications: MCSE/M365x, VCP, CCNP, or RHCE
• Bachelor's degree in IT or a related field

DUTIES:

• Lead a team of systems engineers and administrators to ensure adequate coverage, identify areas for improvement, and support team development
• Oversee activities of the Operations and Engineering teams, maintaining project momentum and operational continuity
• Adjust project resources and timelines to meet deadlines, communicate progress and issues with the government client, and make sound technical decisions in collaboration with team leads and the Program Manager
• Act as escalation manager for on-call/after-hours staff, knowing when and how to escalate issues
• Provide remote and on-site incident support, with root cause analysis and mitigation within 24 hours
• Configure and manage Group Policy, including GPO settings, application to OUs, and deployment
• Perform SQL database maintenance, upgrades, configuration, and performance tuning
• Assist in datacenter consolidation projects involving Hyper-V and ESXi
• Support creation, maintenance, and troubleshooting of VMware ThinApps, Microsoft Remote Applications, and APP-V applications
• Follow change management processes and contribute to documentation
• Coordinate with third-party vendors for resolution management
• Support customer-facing peripheral device infrastructure, including Zero/Thin Client Management
• Troubleshoot access issues related to Office365 and security or message delivery failures

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.