Systems Engineer, Product Platform Tools

Webhosting; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Cloudflare in Austin, TX is seeking a Systems Engineer for the Product Platform Tools team to design and operate backend services powering the internal platform. You will work with engineering across the company to onboard applications and ensure scalable, secure integrations.

You will collaborate with Support, Legal, and Security to meet operational needs, improve observability, and reduce toil while maintaining reliability at scale.

Qualifications

• Experience designing and building backend services and APIs.
• Ability to scale distributed systems in a large organization.
• Strong security-minded approach to platform governance.

Responsibilities

• Design, implement, and operate backend services, infrastructure, APIs, and integrations that power Cloudflare’s internal platform.
• Onboard support and admin applications onto the platform with engineering teams.
• Collaborate with Support, Legal, and Security to meet operational needs and translate to platform capabilities.
• Own and improve the platform’s security and authorization posture with governance requirements.
• Ramp quickly into unfamiliar codebases and improve reliability across the platform.
• Participate in on-call rotations and drive post-incident reviews to raise reliability.
• Contribute to platform observability and developer experience across teams.

Skills

Backend development

APIs

Security

Observability

Platform tooling

Job description

Cloudflare ·United States, Austin, TX

Job Description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

About the Role

The Product Platform Tools team builds and operates Cloudflare’s internal support and admin platform – the foundation that customer-facing and operational teams across the company rely on to do their jobs. As a Systems Engineer on this team, you’ll design and build the backend services, infrastructure, APIs, and integrations that power this platform at enterprise scale, working closely with both engineering teams and non-engineering stakeholders like Support, Legal, and Security (who depend on it daily). You’ll need a deep curiosity for how Cloudflare works under the hood, a strong security and governance mindset, the ability to scale systems to meet the demands of a global organization, and the communication skills to bridge technical complexity with the real operational needs of diverse teams across the company.

Responsibilities

Design, implement, and operate backend services, infrastructure, APIs, and integrations that form the core of Cloudflare’s internal support and admin platform, built to scale with the demands of a large, globally distributed organization.

Partner with engineering teams across the company to onboard their support and admin applications onto the platform – understanding their requirements and ensuring smooth, well-governed, and scalable integration.

Work directly with non-engineering stakeholders – including Support, Legal, and Security teams – to understand their operational needs and translate them into reliable, maintainable, and appropriately scaled platform capabilities.

Own and continuously improve the platform’s security and authorization posture, partnering with the Security and Legal team to ensure access control policies, governance requirements, and compliance standards are correctly implemented and enforced at scale.

Ramp quickly into unfamiliar and legacy codebases, build context across a wide range of Cloudflare systems, and make thoughtful improvements that reduce operational toil and improve platform reliability.

Participate in on-call rotations, respond to production incidents, and drive post-incident reviews to raise reliability and scalability standards across the platform.

Contribute to platform observability, developer experience, and engineering standards with broad impact across the teams that depend on this platform.

Desirable Skills, Knowledge, and Experience

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Project Galileo

Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project

In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1

We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy‑centric public DNS resolver. This is available publicly for everyone to use – it is the first consumer‑focused service Cloudflare has ever released. Here’s the deal – we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e‑mail at [e-mail] or via mail at 101 Townsend St. San Francisco, CA 94107.