Systems Engineer ll

onepath; Pittsburgh (Allegheny County); On-site; USD 90,000 - 120,000; Full time

Job summary

RedHelm is a Pittsburgh-based technology partner delivering cybersecurity and full-stack IT services integrated by design to protect and accelerate client success. We are seeking a Systems Engineer II for our Professional Services team.

The role executes the technical scope of work, supports the Project Manager with weekly client updates, and proactively identifies issues during project delivery. The ideal candidate has 5+ years of IT project experience, strong documentation and communication

Qualifications

• 5+ years of relevant IT project experience.
• Experience managing and executing technical IT projects.
• Strong documentation practices.
• Ability to interface with clients via video, audio, and in-person meetings.
• Familiarity with ticketing systems is a plus.

Responsibilities

• Participate in project planning and delivery per SoW.
• Lead daily SCRUM meetings with Project Manager.
• Provide status updates to clients regularly.
• Mentor junior team members and answer questions.
• Coordinate with Technical Account Managers during scoping.
• Assist with migrations of emails and cloud services.
• Ensure quality QA checks on completed projects.
• Collaborate with vendors to implement software/hardware.

Skills

Project management

Customer service

Verbal communication

Written communication

Team collaboration

Education

Bachelor's or Associate's degree in IT related field

Tools

Azure

Microsoft 365

VMware ESXi

vSphere

Cisco Meraki

DNS / AD familiarity

Job description

RedHelm is redefining what it means to be a technology partner. We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services that are integrated by design - protecting, powering, and accelerating our clients' success.

Our teams operate at the intersection of security and technology, combining deep technical expertise with a holistic, client-centered approach. By aligning security strategy, infrastructure, and operational excellence, we help organizations stay resilient in an increasingly complex threat landscape.

At RedHelm, we are building an environment where innovation, accountability, and collaboration drive meaningful outcomes, both for our clients and for the professionals who support them.

About the Role

We are seeking a Systems Engineer II to join our Professional Services team. Our Professional Services team provides gold standard project management and execution services to RedHelm's clients. The Systems Engineer II executes on the technical Scope of Work for projects, assists the Project Manager with providing progress updates to the client on a weekly basis, and proactively identifies and reports potential issues with the completion of projects. The ideal candidate understands the value of clear and thorough documentation, communication, and teamwork, is comfortable interfacing with clients via video and audio calls and in-person, and takes every opportunity to learn and grow their skillset along the way.

Role & Responsibilities

• Participate in project planning and delivery of solutions as outlined in the SoW
• Participate in daily SCRUM meetings with pod/Project Manager
• Attend meetings with clients as scheduled by the Project Manager to provide status updates, report on potential issues found in discovery and during execution of a project, and propose solutions whenever possible
• Answer technical and procedural questions for less experienced team members, teach improved processes, and mentor team members
• Assist Technical Account Managers with project reviews during the scoping process
• Perform email/communication platform migrations as outlined in the SoW
• Perform public and private cloud setup and migrations
• Install and/or upgrade Microsoft Operating Systems
• Install and/or upgrade network device firmware
• Assist with and execute on network switch and server room cable management
• Complete physical setup and configuration of servers, SANs, firewalls, switches, and access points
• Work closely with vendors to ensure the proper execution of software/hardware implementation
• Recognize changes to Scope of Work and alert the Project Manager
• Ensure quality standards are met by completing Quality Assurance checks of completed projects

Required Experience

• 5+ years of relevant experience
• Proven experience managing and executing technical IT projects

Soft Skill Requirements

• Excellent customer service skills
• Excellent verbal and written communication skills
• Strong interpersonal skills and a willingness to work with others
• Ability to work through a variety of methods including email, Microsoft Teams, telephone, and face-to-face
• Strong analytical, evaluative, and problem-solving abilities with the ability to multitask in a fast-paced environment
• Ability to learn and willingness to take on more complex tasks
• Ability to diligently create and maintain clear and concise documentation
• Ability to clearly relay technical data to non-technical individuals
• Proven ability to work successfully with limited supervision
• Experience with ticketing systems a strong plus

Technical Skill Requirements

• Strong experience working with cloud service platforms, including Azure and Microsoft 365 (tenant management and configuration)
• Hands-on experience implementing and troubleshooting Windows Server OS, Active Directory, on-premise Exchange, Group Policy, Microsoft SQL, and DNS issues
• Experience with implementation and management of VMware ESXi and vSphere/vCenter; experience with other hypervisor technologies a plus
• Strong experience with Cisco Meraki setup, management, and network configuration
• Working knowledge of VLANs, firewall configuration, and subnetting
• Familiarity with Single Sign-On and MFA implementation; knowledge of OneLogin and DUO a plus

Preferred Qualifications

• Technology-related Bachelor's or Associate's degree, or equivalent IT experience

Additional Information

• Travel to customer sites may be required
• Valid driver's license and reliable transportation required

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