Systems Engineer | Infrastructure

WGU; Salt Lake City (UT); On-site; USD 74,000 - 111,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Wellbeing program

Tuition discount

Job summary

WGU is seeking an IT Systems Engineer in Salt Lake City to support and advance the productivity experience across messaging, collaboration, and Power Platform tools. Focus areas include Office 365, Active Directory, Copilot, and Power Platform.

You will partner with Product and Infrastructure teams to plan roadmaps, mentor peers, and help deliver secure, cost-efficient IT services. A BS in CS or equivalent and 2+ years of enterprise IT experience are preferred; occasional travel up to 20% is

Qualifications

• Bachelor's degree or equivalent experience in IT required.
• 2 years of mid-level enterprise IT admin/engineering experience.
• Experience as an O365 Administrator and/or SharePoint Online Administrator/Developer.
• Experience with design and implementation of IT projects with documentation and coordination.
• Experience coordinating support personnel with O365 incidents and tasks.

Responsibilities

• Support and maintain productivity experience solutions anchored on Office 365 and Power Platform tools.
• Contributes to all aspects of Office 365 and Exchange Online enterprise administration.
• Supports and develops SharePoint Online services and sites in collaboration with Academic services.
• Develops the Microsoft Power Platforms environment including PowerBI, PowerApps and PowerAutomate.
• Partners with Product teams to identify platform capabilities and business requirements.
• Partners with Infrastructure and Operations to develop roadmaps and strategies.
• Mentors less experienced systems engineers and supports agile delivery metrics.
• Travels up to 20% for company summits and related events.

Skills

Scripting

PowerShell

Azure knowledge

Communication skills

Time management

Education

Bachelor's Degree in Computer Science or related field

Tools

Office 365 Admin

SharePoint Online

Power Platform (Power BI, Power Apps, Power Automate)

Azure AD

Azure Automation

Job description

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Pay Range: $73,800.00 - $110,700.00

Job Duties include:

• Support and maintain the productivity experience (messaging & collaboration technologies) solutions anchored on but not limited to the Microsoft Office 365 (O365), Active Directory, Copilot and Power Platforms
• Contributes to all aspects of Office 365 and Exchange Online enterprise administration.
• Supports and develops SharePoint Online services and sites in collaboration with Academic services.
• Supports and develops the Microsoft Power Platforms environment including PowerBI, PowerApps and PowerAutomate
• Partners with Product teams to identify platform capability/functional business requirements.
• Partners with Infrastructure and Operations peers to develop short and long-term strategies and roadmaps.
• Contributes to technical discussions with stakeholders that drive decisions and implementation plans.
• Contributes to the engineering area with effective agile delivery processes and service metrics.
• Participates in vendor relationship management across collaboration products.
• Provides mentoring to less experienced Systems Engineers.
• Performs other job-related duties as assigned.
• Ability to multi-task effectively under a deadline
• Broad knowledge of other Microsoft systems infrastructure products, such as Azure, Teams pertaining to security practices.
• Advanced scripting, development, and PowerShell skills and Azure Automation
• Ability to develop solutions and processes for cost efficient service delivery
• Ability to complete work independently and receive general guidance on new projects.
• Ability to work in a complex, dynamic team environment with minimal supervision and possesses good organizational skills.
• Ability to communicate with individuals at all levels in the company and with various business contacts outside of the company in an articulate, professional manner.
• Ability to organize, prioritize, and handle multiple assignments daily
• Ability to work flexible hours, may be required to work occasional evenings and weekend hours to support production releases and resolve system issues.
• Experience providing user guidance, documentation, and consultation
• Working knowledge of authentication mechanisms.

Minimum Qualifications:

• Bachelor's Degree in Computer Science or a related field desired. Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

• 2 years of mid-level (Tier 2 or 3) administration and engineering experience in an enterprise IT environment, having performed operational, development and break/fix activity.

• Experience as an M/O365 Administrator and/or SharePoint Online Administrator/Developer.

• Experience with the design and implementation of IT projects, including documentation, communication, and coordination of all components.

• Experience with coordinating customer support (Tier 1 or 2) personnel with O365 related incidents and tasks.

• Experience in coordination and escalation of Microsoft support and ability to coordinate with first- and third-party software vendors as needed for resolution of business-impacting problems.

Preferred Qualifications:

• Microsoft Certified Professional.
• Experience with Microsoft Exchange Online and Exchange 2019.
• Experience with SharePoint Online, with expertise supporting OneDrive for Business
• Experience with Microsoft Teams for Business.
• Experience with Microsoft Power Platforms, including Power BI, Power Apps, Power Automate, Power Virtual Assistant.
• Experience with web-based Office Online applications
• Experience with Azure AD Connect.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Additional Information

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses;

• Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses
• medical, dental, vision, telehealth and mental healthcare
• health savings account and flexible spending account
• basic and voluntary life insurance
• disability coverage
• accident, critical illness and hospital indemnity supplemental coverages
• legal and identity theft coverage
• retirement savings plan
• wellbeing program
• discounted WGU tuition
• flexible paid time off for rest and relaxation with no need for accrual
• flexible paid sick time with no need for accrual
• 11 paid holidays
• other paid leaves, including up to 12 weeks of parental leave

• Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
• Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [e-mail].
• Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.