Systems Engineer | Infrastructure

Western Governors University; Salt Lake City (UT); On-site; USD 74,000 - 111,000; Full time

Benefits offered by this job

Bonuses eligible

Healthy benefits package

Retirement savings plan

Flexible paid time off

11 paid holidays

Job summary

Western Governors University is seeking an Infrastructure System Engineer to administer SharePoint Online and the Office 365 environment, ensuring user access and training. The role also supports customization of Online Microsoft services.

The position requires strong scripting, PowerShell, and Azure Automation skills, plus experience with Power Platforms and collaboration tools across departments.

Qualifications

• Bachelor's Degree in Computer Science or related field desired.
• Equivalent relevant experience may substitute for degree requirements.
• 2 years of mid-level administration and engineering in enterprise IT.
• Experience as an O365/SharePoint Online Administrator.
• Experience in IT project design, documentation and coordination.
• Experience coordinating support with O365 incidents.

Responsibilities

• Administer SharePoint Online and Office 365 environment.
• Support and develop Microsoft 365 services including Power Platform.
• Collaborate with Academic services on SharePoint sites.
• Work with Product teams to identify platform capabilities and requirements.
• Mentor less experienced Systems Engineers and share knowledge.
• Communicate with stakeholders to drive decisions and plans.
• Contribute to agile delivery processes and service metrics.
• Travel up to 20% as needed for company events.

Skills

Communication

Mentoring

Agile delivery

Education

Bachelor's Degree in Computer Science

Equivalent relevant experience

Tools

SharePoint Online

Office 365

Power Platform

Power BI

Azure AD Connect

Job description

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Technical 403 Pay Range: $73,800.00 - $110,700.00

Job Description

The Infrastructure System Engineer reports to the Manager of Collaborative Platforms. The primary focus of this position is to administer the SharePoint Online and Office 365 environment ensuring users have access and training. The position will also assist in maintaining the customization portion of Online Microsoft Services.

Job Duties

• Support and maintain the productivity experience (messaging & collaboration technologies) solutions anchored on but not limited to the Microsoft Office 365 (O365), Active Directory, Copilot and Power Platforms
• Contributes to all aspects of Office 365 and Exchange Online enterprise administration.
• Supports and develops SharePoint Online services and sites in collaboration with Academic services.
• Supports and develops the Microsoft Power Platforms environment including PowerBI, PowerApps and PowerAutomate Partners with Product teams to identify platform capability/functional business requirements.
• Partners with Infrastructure and Operations peers to develop short and long-term strategies and roadmaps.
• Contributes to technical discussions with stakeholders that drive decisions and implementation plans.
• Contributes to the engineering area with effective agile delivery processes and service metrics.
• Participates in vendor relationship management across collaboration products.
• Provides mentoring to less experienced Systems Engineers.
• Performs other job-related duties as assigned.
• Ability to multi-task effectively under a deadline.
• Broad knowledge of other Microsoft systems infrastructure products, such as Azure, Teams pertaining to security practices.
• Advanced scripting, development, and PowerShell skills and Azure Automation.
• Ability to develop solutions and processes for cost efficient service delivery.
• Ability to complete work independently and receive general guidance on new projects.
• Ability to work in a complex, dynamic team environment with minimal supervision and possesses good organizational skills.
• Ability to communicate with individuals at all levels in the company and with various business contacts outside of the company in an articulate, professional manner.
• Ability to organize, prioritize, and handle multiple assignments daily.
• Ability to work flexible hours, may be required to work occasional evenings and weekend hours to support production releases and resolve system issues.
• Experience providing user guidance, documentation, and consultation.
• Working knowledge of authentication mechanisms.

Minimum Qualifications

• Bachelor's Degree in Computer Science or a related field desired.
• Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements.
• Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.
• 2 years of mid-level (Tier 2 or 3) administration and engineering experience in an enterprise IT environment, having performed operational, development and break/fix activity.
• Experience as an M/O365 Administrator and/or SharePoint Online Administrator/Developer.
• Experience with the design and implementation of IT projects, including documentation, communication, and coordination of all components.
• Experience with coordinating customer support (Tier 1 or 2) personnel with O365 related incidents and tasks.
• Experience in coordination and escalation of Microsoft support and ability to coordinate with first- and third-party software vendors as needed for resolution of business-impacting problems.

Preferred Qualifications

• Microsoft Certified Professional.
• Experience with Microsoft Exchange Online and Exchange 2019.
• Experience with SharePoint Online, with expertise supporting OneDrive for Business.
• Experience with Microsoft Teams for Business.
• Experience with Microsoft Power Platforms, including Power BI, Power Apps, Power Automate, Power Virtual Assistant.
• Experience with web-based Office Online applications.
• Experience with Azure AD Connect.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require. This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Additional Information Disclaimer

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Position & Application Details

• Full-Time Regular Positions (classified as regular and working 40 standard weekly hours).
• Eligible for bonuses.
• Medical, dental, vision, telehealth and mental healthcare.
• Health savings account and flexible spending account.
• Basic and voluntary life insurance.
• Disability coverage.
• Accident, critical illness and hospital indemnity supplemental coverages.
• Legal and identity theft coverage.
• Retirement savings plan.
• Wellbeing program.
• Discounted WGU tuition.
• Flexible paid time off for rest and relaxation with no need for accrual.
• Flexible paid sick time with no need for accrual.
• 11 paid holidays.
• Other paid leaves, including up to 12 weeks of parental leave.

Accommodations

Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [e-mail].

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

In 1997, a coalition of 19 U.S. governors founded Western Governors University with a singular vision: to make higher education more accessible by offering full degree programs online. Starting small, we quickly expanded. Today, we’re one of the largest accredited online universities in the U.S.