Systems Engineer: Infrastructure

British Museum; Bloomsbury (NJ); Hybrid; USD 52,000 - 64,000; Full time

Benefits offered by this job

Civil Service Pension Scheme

25 days annual leave

Onsite discounts

Staff wellbeing programs

Learning and development

Job summary

The British Museum is seeking a practical Systems Engineer to join the Information Services department and support critical IT infrastructure across servers, networks and telephony. This full-time role is hybrid with on-site presence in Bloomsbury, London, and runs for a fixed term of 1 year.

The successful candidate will help maintain availability and security for thousands of staff and visitors. You will monitor infrastructure health, respond to incidents, support upgrades and contribute to

Qualifications

• Hands-on infrastructure experience across server, network, cloud and telephony services.
• Experience maintaining availability, performance and security of IT infrastructure.
• Ability to diagnose technical issues and respond to alerts effectively.
• Experience working with third-party suppliers and technical colleagues.
• Awareness of security, data governance, business continuity and disaster recovery.

Responsibilities

• Support day-to-day operation, maintenance and performance of server, network and telephony infrastructure.
• Monitor system health and carry out preventative maintenance per SLAs.
• Install, commission and maintain infrastructure equipment and upgrades.
• Contribute to change control, architecture and infrastructure projects.
• Ensure infrastructure meets security and disaster-recovery requirements.
• Maintain accurate technical documentation and asset records.
• Collaborate with Service Desk and suppliers, sharing knowledge.
• Keep up to date with developments and emerging technologies.

Skills

Cisco networking

Active Directory

Windows Server

Azure IaaS

Azure AD

PowerShell

Incident response

Vendor liaison

Job description

Systems Engineer: Infrastructure

Full-time

Hybrid (at least 4 days per week on-site in Bloomsbury, London)

Fixed term for 1 year

£43,225 per annum

Application deadline: 23:59 on Sunday 15 November

About the role

We are seeking a practical and proactive Systems Engineer to join our Information Services department and help deliver and support critical IT infrastructure across the British Museum.

This is an excellent opportunity for an infrastructure professional who enjoys hands-on technical work and wants to broaden their experience across server, network, cloud and telephony services. Working as part of a collaborative technology team, you will help maintain the availability, performance and security of the Museum’s infrastructure, supporting around 1,000 colleagues as well as the systems and services used by millions of visitors.

You will monitor and maintain infrastructure services, respond to incidents and alerts, carry out preventative maintenance and support upgrades and improvements. You will work closely with more senior infrastructure colleagues, the Service Desk, other Information Services teams and third-party suppliers to resolve issues and provide reliable services. The role also offers opportunities to contribute to infrastructure projects and the Museum’s continuing move towards hosted cloud services.

If you are a hands-on infrastructure professional who enjoys solving technical problems, working collaboratively and learning new technologies, we would love to hear from you.

About you

We’re looking for a technically capable, organised and solutions-focused professional who works well with others and is comfortable taking responsibility for infrastructure support activities.

You will bring:

• Practical experience and knowledge of Cisco switching and routing, Active Directory/Azure AD, Windows Server, Azure PaaS/IaaS services and PowerShell or automation.
• Experience supporting or delivering infrastructure projects.
• The ability to diagnose technical issues, respond to alerts and contribute to the effective resolution of incidents and problems.
• Experience working with third-party suppliers, vendors and technical colleagues.
• An awareness of infrastructure security, data governance, business continuity and disaster-recovery requirements.
• Good written and verbal communication skills, including the ability to explain technical information clearly.
• A positive, collaborative attitude and a willingness to embrace change and develop your knowledge with an organised approach.

Key areas of responsibility

• Support the day-to-day operation, maintenance and performance of the Museum’s server, network and telephony infrastructure.
• Monitor system health, carry out preventative maintenance and help resolve incidents and problems in line with agreed service levels.
• Install, commission and maintain infrastructure equipment and support planned upgrades and enhancements.
• Contribute to change control, system architecture and infrastructure projects, including the introduction of new technologies and services.
• Help ensure infrastructure services meet security, business continuity and disaster-recovery requirements.
• Maintain accurate technical documentation, asset records and service-performance information.
• Work collaboratively with senior infrastructure colleagues, the Service Desk and third-party suppliers, sharing technical knowledge and guidance where appropriate.
• Keep up to date with relevant developments and emerging technologies across the IT industry.

The Masterplan

The British Museum is undertaking its biggest transformation since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane - who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere.

Benefits

At the British Museum, we believe our people are at the heart of everything we do and have designed a benefits package that goes beyond the ordinary. Our full list of benefits can be found here, but we’ve outlined some highlights below:

• Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
• Civil Service Pension Scheme defined benefit with considerable employer contribution.
• 25 days’ annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
• Discounts at onsite catering, Museum shops and local Bloomsbury partners.
• Social and wellbeing perks including Staff parties, social clubs, CSSC sports and leisure, and support from the Civil Service Retirement Fellowship.
• Learning and development through courses, mentoring and Athena as well as support for professional qualifications.
• Employee Assistance Programme available 24/7 for counselling, wellbeing support and more.

Our Values

• Care Deeply
• Embrace the Unknown
• Spark Curiosity
• Value Many Voices

These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application.

Additional details

If you have any additional needs that we should be aware of to support you with your application, please provide details to [e-mail].

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

National Museum Directors' Council, National Museums Liverpool, World Museum, WilliamBrown Street, Liverpool, L3 8EN