Systems Engineer III, Day Shift, Information Technology

Adventist HealthCare; Gaithersburg (MD); On-site; USD 89,000 - 134,000; Full time

Benefits offered by this job

Work life balance

Free employee parking

Medical, Prescription, Dental, Vision

Employer retirement match

Tuition Reimbursement

EAP

Job summary

Adventist HealthCare is seeking an experienced Systems Engineer III to join our Information Technology team in Gaithersburg, MD. You will support the infrastructure platform and applications, resolve incidents, and ensure 24x7 on-call readiness while aligning with PMBOK and ITIL best practices.

The ideal candidate has 5+ years in Windows Server environments, healthcare IT exposure, and relevant certifications.

Qualifications

• Degree in computer science, information technology, or related field preferred.
• 5+ years implementing and supporting apps in MS Windows Server/Desktop environments.
• 5+ years supporting general COTS applications.
• 3+ years healthcare industry experience preferred.
• 3+ years with clinical applications preferred.
• Network+ or similar certification required
• A+ or similar certification required
• ITILv3 Foundations preferred
• Three primary tech certifications (server, storage, infrastructure) preferred

Responsibilities

• Perform service tasks: support requests, incidents, access, events, problems.
• Maintain daily infrastructure and application portfolio maintenance tasks.
• Understand infrastructure lifecycle, architecture, data, and support needs.
• Resolve incidents with 24x7 on-call availability and SLA adherence.
• Investigate interoperability issues and develop risk mitigation plans.
• Collaborate with end users and staff to troubleshoot and maintain systems.
• Produce charts, diagrams, and configuration documentation.
• Document operational procedures to maintain integrity.
• Follow PMBOK/ITIL guidelines in implementations and upgrades.
• Contribute to work breakdown structures for upgrades and transitions.
• Coordinate with vendors and internal teams during projects.
• Review changes for technical impact and feasibility.
• Identify cost-effective technology solutions for the organization.

Skills

Systems engineering

Incident resolution

MS Windows Server

On-call support

Healthcare IT experience

PMBOK/ITIL familiarity

Education

Bachelor's degree in CS/IT

Tools

ITIL certifications

PMBOK knowledge

Job description

Support Center

Adventist HealthCare's Information Technology team seeks to hire an experienced Systems Engineer III who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As a Systems Engineer III you will

• Perform service operational tasks including but not limited to fulfilling support requests, resolving incidents, providing access, evaluating events, and managing problems


• Perform necessary routine recurring tasks associated with the daily maintenance and support of the infrastructure platform and application portfolio


• Maintain a comprehensive understanding of infrastructure, clinical and business application lifecycle, technical architecture, data, configuration and, operational support requirements


• Provide infrastructure platform and application portfolio support in the timely resolution of technology incidents while adhering to SLA prioritization and success measures – including 24x7 on call support


• Investigate infrastructure platform and application portfolio interoperability issues and develop risk mitigation plans for existing and new applications


• Work with end users and other support staff to configure, troubleshoot and maintain all layers of infrastructure platform and applications


• Maintain detailed charts, diagrams and flow charts outlining systems, hardware, interfaces and configurations


• Document operational and support procedures to ensure the overall integrity of infrastructure platform and applications.


• Follow PMBOK best practices in the implementation and transition of infrastructure platform and application implementations


• Participate in the creation of detailed work breakdown structures for the implementation of infrastructure platform and application upgrades and implementations Facilitate conversations across AHC employees and vendors and other support teams while implementing or upgrading technology platforms


• Follow change and release management processes


• Follow PMBOK and ITIL principles in the planning and design of infrastructure platform and application implementations


• Assist with requirements data gathering and analysis as needed


• Assist with the development of technical reference architectures that illustrate the entire topology of a system or service including communication requirements and system dependencies


• Review infrastructure platform and application changes for the environment and provide input on the technical impact of the changes


• Participate in efforts to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization


• Schedule and participate in reviewing vendor solutions to address workflow requirements of the business and clinical departments


• Provide expertise to identify and translate business workflow into infrastructure platform and application configuration requirements.

Qualifications

• Bachelor’s degree in the field of computer science or information technology is preferred


• 5+ years in depth experience with implementing and supporting applications in a MS Windows Server/Desktop environment


• 5+ years in depth experience with supporting general COTS based applications


• 3+ years of experience working in the healthcare industry is preferred


• 3+ years of experience working with clinical applications is preferred


• Network + or similar certification required


• A+ or similar certification required


• ITILv3 Foundations is preferred


• At least three primary technology certifications covering one or more technologies including but not limited to server, storage and infrastructure application certifications preferred (ie: Microsoft/AIX/Linux Server products, SQL Server, Active Directory, Azure, IBM/EMC Storage, VMware, Citrix XenApp and XenDeskop)

Work Schedule

Employment Type: Full Time

Hours per Week: 40 Hours

Typical Daily Schedule: 8:00AM- 5:00PM Monday- Friday

Shift Type: Day Shift

Pay Range: $89,356.80 - $134,035.20

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts


• Recognition and rewards for professional expertise


• Free Employee parking


• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire


• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)


• Paid Time Off


• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period


• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance


• Subsidized childcare at participating childcare centers


• Tuition Reimbursement


• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply